N-supportPro provides attended remote control of any IP-enabled device, anywhere in the world. Its feature-rich remote support toolset builds service desk productivity by delivering lightning-fast connections, single-click remote diagnostics, remediation, "drag and drop" two-way file transfer and many other time- and cost-saving features. Technicians can even reboot and reconnect remote machines without losing the control connection.

• Establish Remote Control in Seconds

  Firewall, NAT and proxy-friendly, N-supportPro makes connecting easy. Get one-click access through an active chat session or assign the customer a session code for immediate connection through your Web site or their desktop.

• Five Available Remote Assistance Modes

  From passive collaboration to complete control, you select the remote assistance mode that best meets your need.

• Drag and Drop Two-Way File Transfer

  Technicians and customers can send and receive files. Customers can be granted power of refusal for operator-initiated transfer requests.

• Extensive System Snapshot with Remote Diagnostics

  Get a complete diagnostics report on the remote machine in seconds – with just one click!

• Print Remote Documents

  Print documents remotely on the operator's printer – no file transfer or special configuration is required.

• Record and Playback Remote Control Sessions

  Create and save a visual transcript of the remote control session.

• Reboot and Reconnect Remotely

  Administrator mode gives your technicians the ability to reboot and reconnect remote machines without losing the control connection.

• Show or Hide Applications during Remote Control

  This privacy feature lets the customer choose which applications the technician sees during the remote assistance session.

• Support Pocket PC Users Remotely

  Investigate and solve technical problems on your customer's pocket PCs using remote control.

• Brandable Interface

  Customize remote assistance chat windows, e-mails and surveys with the look and feel of your service organization.

• Multiple concurrent remote sessions

  Each technician can maintain up to five remote connections at the same time, allowing the technician to multitask and work faster.

Additional Features of N-supportPro

• Powerful and easy-to-use chat
• Remote drawing tools
• Sound alerts
• Remote voice and video communications
• Pre-session surveys to route requests
• Post-session surveys to gauge satisfaction