N-supportPro Features
N-supportPro provides attended remote control of any IP-enabled device, anywhere in the world. Its feature-rich remote support toolset builds service desk productivity by delivering lightning-fast connections, single-click remote diagnostics, remediation, "drag and drop" two-way file transfer and many other time- and cost-saving features. Technicians can even reboot and reconnect remote machines without losing the control connection.
- Establish Remote Control in Seconds
Firewall, NAT and proxy-friendly, N-supportPro makes connecting easy. Get one-click access through an active chat session or assign the customer a session code for immediate connection through your Web site or their desktop.
- Five Available Remote Assistance Modes
From passive collaboration to complete control, you select the remote assistance mode that best meets your need.
- Drag and Drop Two-Way File Transfer
Technicians and customers can send and receive files. Customers can be granted power of refusal for operator-initiated transfer requests.
- Extensive System Snapshot with Remote Diagnostics
Get a complete diagnostics report on the remote machine in seconds – with just one click!
- Print Remote Documents
Print documents remotely on the operator's printer – no file transfer or special configuration is required.
- Record and Playback Remote Control Sessions
Create and save a visual transcript of the remote control session.
- Reboot and Reconnect Remotely
Administrator mode gives your technicians the ability to reboot and reconnect remote machines without losing the control connection.
- Show or Hide Applications during Remote Control
This privacy feature lets the customer choose which applications the technician sees during the remote assistance session.
- Support Pocket PC Users Remotely
Investigate and solve technical problems on your customer's pocket PCs using remote control.
- Brandable Interface
Customize remote assistance chat windows, e-mails and surveys with the look and feel of your service organization.
- Multiple concurrent remote sessions
Each technician can maintain up to five remote connections at the same time, allowing the technician to multitask and work faster.
Additional Features of N-supportPro
- Powerful and easy-to-use chat
- Remote drawing tools
- Sound alerts
- Remote voice and video communications
- Pre-session surveys to route requests
- Post-session surveys to gauge satisfaction