Self-Service Portal
New and Improved Case Management Tool
In an effort to help streamline creation of Technical Support Helpdesk tickets, N-able is pleased to announce the all NEW Support Case Management Tool located on the 'Support' menu in the N-able Resource Center (NRC)
What's changing?
- You will no longer be required to use a separate login to gain access to the new Support Case Management Tool
- Once signed into the NRC, simply navigate to the main 'Support' tab or select 'Case Management' from the 'Support' tab.
What should I expect?
- Better Usability – you will not have to log into the NRC and then into the old Self Service Portal
- The new Case Management Tool is newly designed from the ground up with support usability in mind – you can now sort and filter your case submissions in many different ways
- Support cases in a 'closed' state, closed before Friday, January 7th 2011 at 10:00PM ET, will be made available in the tool using the 'Archived Cases' filter for your future reference.
- New features to be added shortly like replying with comments to support ticket email notifications
What do I need to use the new Support Case Management Tool?
- You will require access to the NRC - If you do not have access to the NRC, you should contact your NRC administrative user(s) and have them set you up with an NRC account.
- The NRC account creation tool can be found on the 'My Account' tab under 'Account Management'. If you cannot find someone in your organization to create your NRC account, please email N-able Partner Care at partnercare@n-able.com and we will be happy to create one for you.