Analytic Capabilities
N-compass includes four important features that can be leveraged to provide comprehensive analysis reporting. These features provide the critical missing links to historical information, relevance and contract comparison that help you demonstrate the business value of your services while enabling your customers' executives to make important strategic decisions.
Comparative Baselines for Insight in to Current Results
Comparative baselines provide the ability to compare and trend data over time, providing greater insight into the current and historical levels of service for a given customer, device or service. Baselines include historical and program-level information, which provide comparisons against other customers and put results into context. This helps to justify future costs such as further investment into a project.
Cost of Downtime — A Critical Investment Measure
Cost of downtime is a critical measure used to determine when further investment is required in key systems. N-compass uses mission-critical business service data from N-central to show the costs that a customer incurs from downtime.
Service Level Agreements (SLAs) — Summary of Customer Expectations
SLAs are used to outline the expectations of your relationships with your customers. These stipulate what services will be rendered, what service levels will be provided, what recourse the customer will have if service expectations are not met and the cost of the services provided. N-compass reports can demonstrate if you are delivering on the contract details and meeting or exceeding the SLAs in real time.
Program Levels — Comparison of MSP Programs Available
Often an MSP will have several standardized programs that are marketed to customers. N-central and N-compass support the subdivision of these customers into program-level groups and provide baselines, SLAs and other key information to be assigned to those customers. N-compass provides the ability to measure the service levels on a program-level basis, allows comparisons across program levels and assigns standardized SLAs at each program level.
