Features
Optimized Reporting Architecture
Built on Microsoft SQL Server and the Microsoft Reporting Services Engine, N-compass includes an offline data warehouse and reporting infrastructure that provide extensive and customizable reporting capabilities without impacting the data processing activities of N-central. Multi-server support allows you to collect and aggregate data from multiple N-central servers to provide aggregated reporting on the business value of your managed services offering.
Comprehensive Reporting
N-compass provides extensive reporting capabilities that allow you to leverage pre-defined managed VoIP, IT services and managed security reports, and create unique customer reports to demonstrate the business value of your offering. Business value reports include:
- Network Health Report – assesses the customer's network by total availability, performance and critical observations
- Downtime Cost Report – demonstrates the costs associated with a service downtime for a given time period and the cumulative costs for the entire period
- Executive Summary Report – summarizes technical performance data of mission critical network devices for the business executive
- Availability Comparison Report – compares the availability of a set of devices for the current period with a previous period and compares the availability of a customers devices against other customers
- Capacity Planning Report – highlights devices approaching capacity limits to proactively prevent system failures and performance issues
Ease of Implementation
Quick to set up and configure, N-compass is auto-upgradeable and has seamless access to N-central to help increase your technician utilization rates and lower service delivery costs.
MSP-enabled Reporting
N-compass is renowned for its MSP-friendly features such as on-demand or scheduled report delivery, easily branded reports that put your mark on value delivery and the ability to export reports in numerous formats including Microsoft Excel, CSV and PDF. Multi-stakeholder reports provide the ability to demonstrate business value to executive, operational and technical audiences, as well as to external authorities such as auditors.
Detailed Analysis
N-compass tracks comparative baselines, a running average gathered against customer information, based on a given metric. The baselines can then be used to compare against the metric for trending performance analysis. N-compass can track performance against any metric for the purposes of business impact and predicative analysis, to help make informed business decisions.
