What Can You Expect From These Books?
MSP Business Runbook:
MSP Technician Runbook:
- Insight into industry best practices for developing and implement managed services.
- Blueprints to plan, build, maintain and maximize the efficiencies of your NOC and Service Desk operations.
- A foundation for building and monetizing managed service offerings.
- Proven procedures and tasks that simplify, standardize and automate technician tasks.
- The ability to ensure standard delivery of services across all your customers.
- How to reduce the cost of service delivery by following the procedures in the MSP Technician Runbook