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Table of Contents
Table of Contents
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Table of Contents 2 -
What Can You Expect From This Book? 4 -
The Difference Between a NOC and a Service Desk 7 -
Section 1: Infrastructure Design 13 -
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Service Location Requirements - Provider 14 -
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At the Provider’s Location 14 -
NOC and Service Desk System Requirements 17 -
NOC and Service Desk Hardware Requirements 17 -
NOC and Service Desk Operating Systems and Software Requirements 19 -
Communication Requirements 20 -
Protocols 21 -
Security Requirements 22 -
Connectivity Requirements 22 -
Broadband Requirements 23 -
Remote Access and Control Requirements 23 -
Disaster Preparedness and Business Continuity Requirements 24
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