N-able Technologies® Enhances Business Value Reporting; Adds New Features and Functionality to N-compass™
N-compass 2.2 enables managed service providers to clearly articulate services value and operational performance to potential, new and existing customers
Ottawa, Canada — June 18, 2007 — Simplifying business value reporting, N-able Technologies®, the preferred supplier of managed services software and business transformation services for resellers servicing small- and medium-sized businesses (SMBs), today announced four new enhancements to its customizable, next-generation business reporting solution N-compass™ 2.2. Developed in direct response to partner feedback and industry demands including regulations and privacy restrictions, the new reporting features offered in N-compass 2.2 include:
- Redesigned Executive Summary Report — A graphical report designed to clearly demonstrate the true business value that managed service providers (MSPs) deliver to clients.
- Regulatory Compliance & Remote Control Usage Report — A set of new reporting features that comply with the IT controls provision within industry regulations and help to prevent and track specific usage and access of systems throughout customer networks.
- Traffic Usage Report — Assists MSPs with communicating and demonstrating bandwidth constraints and network bottleneck to customers.
- Data Protection Report — A detailed and automated report that notes when backups and other data protection activities were performed and shows the ongoing status of network operations.
N-compass is seamlessly integrated and synchronized with N-central®, N-able's industry-leading remote monitoring and management platform for MSPs targeting the SMB space.
"Demonstrating ROI and the true business value of proactive managed services remains a difficult responsibility for many of today's MSPs," says Bill Stewart, vice president, marketing, N-able Technologies.
"With N-compass 2.2 we've streamlined the results and built-in reports that will make it much easier for our partners to show their customers what exactly they are paying for and why it's critical to their business," he says. "These tell-all reports can also be used as persuasive sales tools to either up-sell current accounts or attract new ones by using N-central and N-compass to run a snapshot of their current network statistics and vulnerabilities."
About 250 N-able partners are actively using N-compass today. The industry leader expects this number to grow significantly over the next six to 12 months as the managed services market continues to mature and SMBs demand more measurable ROI for fixed-fee services.
According to Stewart, another looming trend accelerating the need for MSPs to adopt the tools offered within the N-compass business value reporting solution is the growing threat of commoditization as cut-price, large-scale competitors attempt to penetrate the IT services market.
"It's only a matter of time before telcos and mainstream carriers come downstream into the SMB space and offer a turn-key remote management solution that will undercut the price points and question the value offered by today's MSPs," says Stewart. "By using the reporting tools found in N-compass and strategically positioning and growing their managed services business into a more proactive and managed service, MSPs can stay ahead of the commoditization curve, earn new business and deliver an unrivaled value proposition that is built on trust, service and proven results."
N-compass 2.2 is available for purchase exclusively to N-able's MSP partners. N-able partners who are already using N-compass today and are on a maintenance and support contract, can download N-compass 2.2 from the N-able Partner Resource Center.
For more information about N-able Technologies, visit www.n-able.com or call N-able's sales team at 1-877-655-4689.
About N-compass
Introduced in May 2006, the N-compass MSP Performance Reporting Solution is an offline business reporting tool that enables MSPs to clearly and articulately demonstrate the performance of their customers' IT infrastructure from a business perspective. N-compass uses the data generated by N-able's N-central platform to create reports that demonstrate the impact IT has on critical business services. Built upon the Microsoft SQL Server and Microsoft Reporting Services engine, N-compass provides MSPs with a data warehouse and reporting infrastructure to deliver extensive and customizable reporting capabilities.
About N-able Technologies
N-able Technologies is the preferred global supplier of remote monitoring and management technology and business transformation services for managed service providers. N-able's proven platforms offer the right combination of technology, people and processes, which help IT service providers to deliver highly profitable managed services to small- and medium-sized businesses.
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