Remote Monitoring
Monitoring is critical to the delivery of effective management services that keep your customers' IT infrastructure up and running. An effective infrastructure and systems monitoring program allows you to detect and respond to critical availability and security issues before they reach a crisis level, as well as empowers you to become more proactive and make better infrastructure planning decisions based on historical trending and detailed usage analysis. Reliable monitoring is the only cost-effective method to gain critical insight into network and systems operations as a way to provide value-focused managed services.
N-central features industry-leading functionality to monitor the availability and performance of IP-enabled devices, including desktops, laptops, servers, printers, copiers and other network devices such as firewalls, routers and switches. N-central is the only tool in the managed services space that provides both software agents and probes to gather all critical data and build an inventory of devices on your customers' networks.
Streamlined processes virtually eliminate the overhead involved in understanding, configuring and deploying monitoring to new customer sites. Our flexible agent and probe deployment processes ensure no pre-creating devices, no WMI limitations, no security, firewall or device-naming issues and no trying to figure out what works and what doesn't work.
See the devices and services you can monitor.
Benefits
- Increase your competitive differentiation, value proposition and profitability by monitoring a wider range of devices, more services and more operating systems than your competition does
- Detect customers' IT problems before they lead to costly downtime
- Scale your services to accommodate the needs of SMB customers
- Apply monitoring automatically based on discovered asset information
Features
-
Single comprehensive console
Monitor all of your customer networks and devices from a single console
-
Alerts
Through SMS, email and pager, N-central can alert you and your staff to warnings or failures that occur on your customers' networks.
Learn more about alerts.
-
Operating Systems and Protocols
N-central delivers industry-leading availability, performance and capacity monitoring capabilities by giving you the power to monitor more operating systems using more industry protocols than any other solution available
-
Operating Systems monitored:
-
32- and 64-bit Windows 2000/2003/2008/XP/Vista, 2008 Small Business Server
-
Novell 6.5 SP 1a / SP 2 / SP 3 / SP 4
-
Red Hat Linux AS/ WS/ ES 3.0, 4.0, 5.0
-
Mac OSX 10.4, 10.5
- Protocols Supported:
-
WMI
-
SNMP
-
Log file analysis
-
TCP/IP
-
Syslog/SNMP Trap
-
HTTP/HTTPS
-
ODBC
-
Intel vPro
-
EDF (External Data Feed)
-
IP Network Monitoring
Automatically discover devices on your networks within a specified IP range, allowing you to quickly build an inventory of devices and services to monitor. Monitor routers, switches, firewalls and servers for:
-
Availability
-
CPU and memory utilization
-
Number of open sessions / connections
-
Bandwidth usage
-
Ethernet errors
-
Virtually any other metrics provided by SNMP
-
Windows Network Monitoring
Automatically discover devices on your Windows network, allowing you to quickly build an inventory and begin monitoring Windows workstations and servers for:
-
Hardware issues (RAID status, power supply status, fan status, temperature, etc.)
-
Availability
-
Performance (CPU, disk usage, file sizes, disk queue length, memory, etc.)
-
Event log
-
Patch level
-
Application availability and performance (process and service availability, WMI counters, etc.)
-
License compliance
-
Application compliance
-
Deploying agents
N-central makes setting up monitoring and management simple and painless. Deploy agents to devices to be managed using probes, login scripts, Group Policy Objects or other software distribution tools such as N-able's Remote Environment Manager or Microsoft Systems Management Server. As the agents install, they will discover all of the asset properties of the device, contact N-central, create a new device in N-central and begin monitoring themselves, leveraging N-central's powerful automated configuration engine.
-
Detailed monitoring data
Unlike other solutions that are limited to reporting only up/down status, N-central shows whether a device is normal, failed, nearing failure, improperly configured, disconnected or in a maintenance window, or not reporting data. In addition to overall status, N-central monitors many individual metrics, such as with the HTTP service. It measures overall availability, DNS resolution, response time and HTTP error code returned, plus it validates the content returned and can even connect to a specific page and log into that page. N-central not only tells you when an issue is encountered, it tells you where – and allows you to report on how that changes over time!
-
Dynamic configuration updates
N-central detects asset changes and updates monitoring appropriately, including dynamic configuration updates based on new information (e.g. N-central detects a new hard disk and updates the monitoring automatically), new best practices, updating templates or defaults, or even the addition of an agent to an already monitored device.
Advantages
-
Breadth and scalability
Monitor more devices, more services and more operating systems with greater scalability than any other available solution.
-
Monitoring with Agents and Probes
N-central's flexibility allows you to monitor customer networks with agents for mobile devices, probes for a large number of devices within a network, or both.
-
Automated deployment
N-central's industry-leading automated configuration process eliminates manual steps and allows you to deploy monitoring to customers in minutes.
Learn more about automated deployment.