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Remotely manage all backups.

Reliably restore customer data every time.

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Complete Backup for Your Customers

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Workstations, Servers & Virtual Servers

Finally a backup solution built for MSPs.
Our hybrid-cloud approach allows you to
protect every device with a single
platform.



 

“We redesigned our business
around this software.”

Dan Engbers
Proactive Backups

Three Ways to Recover Quickly

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For five minute restores of critical datasets.
Local Copy of All Data Product Page Diagram
Using any on-site hardware, store all data for all systems for quick restores.
Cloud Copy of All Data Product Page Diagram
If it’s not offsite, it’s not backup. Keep a remote copy of all customer data.

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IT LOGIC | SOLARWINDS MSP CUSTOMER

HEAR WHAT THEY SAY

Quickly Restore from Local Storage  

Data is automatically recovered from the fastest location—whether local or remote.

Local Copy

For 90% of restores when the operating system is still running (files and databases), you have full retention history available locally for fastest recovery. You have the freedom to use any local storage (e.g. NAS or another server) available via UNC path—or it can even be locally attached (e.g. USB Drive).

Standby Image

Always be prepared in the event of a complete system failure. For physical or virtual servers, you can be back in business in as little as five minutes by keeping a full image (VHD, VMDK) readily available. Use any hypervisor to run the standby image while the production environment is down.



 

Quickly Restore from Remote Storage  

From the ground up, advanced optimizations for recovering from the cloud are at your service. Innovative techniques reuse block level data at the source side. What this means for you is that even if you need to recover a 100GB database, only a few MBs or GBs of data may move over the Internet—so it can be done in just a few minutes. The art of this proprietary technique has been named “True Delta Recovery,” and it has a profound impact on recovery time in most circumstances.

Reliable, Secure Cloud Backups

Data Transmission Security

Off-site storage is a safe place for customer data as long as the data is properly protected. We encrypt all data with a private key encryption that you create and own. We leverage AES 128, 256 or 448-bit blowfish to ensure that data cannot be breached on-site, in transit or in our secure cloud. Your customers (and their data) are safe with us.
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Data Center Security & Availability

Data security and availability are our top priorities. That is why SolarWinds® MSP Backup & Recovery only uses data centers that meet our rigorous reliability, performance and compliance standards. We know that you and your customers won’t settle for anything less, and that is why you can rest easy knowing your backup and recovery services will be there when you need them—with 99.999% availability.
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Compliance

Overview

SSAE16 SOC-I Type II

A strict auditing standard for service organizations to ensure proper handling of information.

ISO 270001:2005

Possibly the highest standard for information security.

PCI DSS

Payment Card Industry Data Security Standard necessary for many retail and transaction-centric businesses.

 

Data Sovereignty

Help your customers understand that our cloud is simply a secure data center to reliably hold their data. You and your customers can choose which data center should store the data; however, for simplicity we will use your in-country data center if available. If there is no in-country data center you must select which data center to use for data storage.

Country

Data Center

Data Storage

USA

San Francisco or

Atlanta

All data in the US is stored here unless another country is specified.

Canada

Toronto

All data in Canada is stored here unless another country is specified.

United Kingdom

London

All data in the UK is stored here unless another country is specified.

The Netherlands

Amsterdam

All data in the Netherlands is stored here unless another country is specified.

Germany

Dusseldorf

All data is Germany stored here unless another country is specified.

Australia

Sydney

All data in Australia is stored here unless another country is specified.

Other

You choose which data center your data is stored in.