PC Configuration & Domain Policy Management

Available as an optional add-on to the N-central on-premises platform, Remote Environment Manager is a powerful desktop management tool that allows you to easily configure PCs and control domain policy to manage the entire customer environment. Use it to create configuration profiles and apply them automatically to the devices at a customer site.

Remote Support Manager significantly reduces the total cost of desktop and application management by enabling you to proactively and securely centralize and standardize desktop management.

Benefits

  • Lower Total Cost of Support
    Automating and centralizing desktop configuration tasks reduces the hidden costs of supporting PCs. According to an IDC study, adopting a centrally managed PC environment results in average savings of $190 per PC per year or about $4,000 annually for a 20-seat customer.
  • Centralized Management
    A single management console allows you to configure, secure, inventory and support desktops and laptops from a central location.
  • Secure Client Configuration
    Standardize and secure desktops consistently across Windows versions.

Features

  • USB and Port Security
    Remote Environment Manager allows you to control and prevent access to USB and peripheral storage devices at the level of individual device types. The USB and Port Security option can control read and write access to USB ports, storage and communication devices on the desktop. This is an important feature for differentiation and especially for customers with regulatory requirements for data security.
  • Power Management
    With a focus today on energy efficiencies and cost, the power management feature of Remote Environment Manager is ideal to shut down idle machines.
  • Remote Support Management
    Ongoing management requires access and control of individual desktops from anywhere. Remote Support Manager works from any Java-enabled browser to give technicians the power to manage:
    • Point-to-point file transfers
    • Services, processes and drivers
    • File System and the Registry
    • Installed applications
    • Open files, DLLs and registry keys
    • Tasks and alerts
    • Remote reboots
    • Remote control
    • Chat with support agent

Advantages

  • Comprehensive, Standardized and Enforceable Configuration
    Remote Environment Manager allows you to configure every aspect of the desktop at logon, logout or at frequent intervals throughout the day. Aspects of the remote PC you can control include:
    • Windows firewall (XP SP2+)
    • Power management
    • Mapped drives
    • Printers
    • Manage shortcuts
    • Manage Outlook profiles
    • Microsoft Office preferences
    • Registry and permissions management
    • Desktop file management
    • Active Directory environment standardization
    • Automatic script execution
  • Granular Management Selection
    You can create multiple profiles that are applied based on patented validation logic that allows you to determine which users and computers receive which configuration settings. There are 25 built-in validation types, but if these do not meet your customers' needs, a custom validation feature is also available.
  • Active Directory Integration
    Since Remote Environment Manager is fully integrated with Active Directory, administrators can use Active Directory variables in configurations allowing a standard configuration profile to configure user specific information. These profiles can then be used at multiple customer sites, dramatically lowering the number of unique configuration activities.