Case Studies

Learn about our partners' success in these N-able case studies and videos.
Overview

N-able Technologies' extensive global customer base of more than 2,000 companies demonstrates the diversity of client success with our products and solutions. Read their success stories and learn on how a strategic partnership with N-able transformed their businesses into true managed service organizations.

Case Studies
“N-central plays an important role in enabling us to see and manage every computer, server, firewall and other IT devices connected to our customers' networks and to detect potential problems before they occur.”

– Kenny Prince, Director, the PSG

“With N-able’s Automation Manager, it’s astonishingly easy to script tasks – that’s a big help for our first and second level support technicians. There are a lot of possibilities ahead.”

– Oliver Kaspar, Co-Founder, Softbox

“We continue to strive to be known as the highest quality MSP in Brazil. We see managed services, and the N-able approach to proactive monitoring and management, as an important factor in our ability to maintain the highest levels of satisfaction across our client base.”

– Luciano Barbosa, Founder and CEO, Strati

“As an MSP, we’ve always aligned ourselves with partners who are on the same page as us, and who are in business to help us provide our customers with the best service possible.N-able is a perfect example of a partnership that works.”
“N-able has been a very good partner to us. They are always responsive to our needs and available to point us in the right direction. It has been valuable to work in partnership with them through the years, especially as we’ve seen our business really take off.”
“When all is said and done, my view of N-able is simple. It's a revenue generator for our business.”
“Doherty Associates puts Managed Services and Cloud On Cruise Control with N-able”
“Seafair IT gains a global reach from N-able by SolarWinds ®
"Using N-able’s software, we can be more aggressive on pricing, as a result, and win more deals. And with advanced reporting through N-able’s Report Manager, we keep existing clients aware of the value we provide."
“N-central is proving to be a force multiplier that allows us to run our business more efficiently.”
“Business is better now that we have N-central. It’s much more fluid. We’re now working smarter, not harder.”
“Working with N-able, we can stay ahead of our customers’ needs. N-able listens to our feedback and is simply great to work with.”
“Working with N-able has been great and their technical staff has been excellent. With N-central, it’s easy to show a lot more value and to get our customers converted to managed services.”
“We make a point of staying a step ahead of our competition, and our decision to go with N-able has proven time and time again to be a great one. N-able has always pointed us in the right direction when it comes to taking the next important steps in our business.”
“We feel good about doing business with N-able. Their technical team is excellent and their business advice has been invaluable to us as well.”
“Our customers like the fixed pricing model and we like the direction our business is taking in the MSP market. Having N-able at our side to support our goals has made a big difference.”
“We want to bring more of our SMBs into the ease and convenience of a cloud-managed environment and we’re counting on N-able to help us not only get the job done, but also drive strong growth for our business in 2013.”
“Automation through N-central allows us to run a leaner, smarter organization and provide a higher level of service, support and ROI to our customers.”
“We love N-able. They work with us so closely and always strive to help us be successful. It’s a true partnership that continues to grow as our journey into managed services evolves.”
“With N-able’s Automation Manager, it’s astonishingly easy to script tasks – that’s a big help for our first and second level support technicians. There are a lot of possibilities ahead.”
“Mit dem Automation Manager ist das Erstellen von Skripten für bestimmte Aufgaben erstaunlich einfach. Für unsere First- und Second-Level-Supporttechniker ist das eine echte Erleichterung. Diese Technologie eröffnet uns zahlreiche neue Möglichkeiten.”
“When we first got started as an MSP, I felt we needed to change and move away from being a reseller. N-able was an easy choice for us. They helped us get the business off the ground and elevate our game with a higher level of support.”
"N-able and the N-central platform have allowed us to find the time to go out and earn more customers. We still have to win the business of course, but N-able gives us the tools to succeed."
"When it comes to RMM, N-able is the expert. They give us the ability to proactively provide IT support, allowing us to add a lot of value to client relationships in a cost-effective way."
"We can run our business more efficiently with N-central. From fast and easy deployment and configuration of services for customers, to fully automated help desk capabilities, N-central offers everything we need."
"N-central gives us a single point of management, which really simplifies things."
"With the power of N-able’s D2D technology in our arsenal, we are confident about our ability to perform disaster recovery for customers because we know it will be done right."
"With N-central, we knew we could automate recurring maintenance tasks, and that we didn’t need a technician working after-hours to perform routine procedures anymore. We realized that we could produce the same or better results, with fewer people on staff."
"N-able gives us the ability to grow our customer base, automate more and maximize the utilization of our technical staff. We're much more proactive with N-able, and now we have more time to work on special projects."
"N-able offered us insight into opportunities that we didn’t see within our own line of business. We consider N-able a partner in our growth and their expertise is invaluable. They take an active interest in our business, and work closely with us to make it more successful."
"N-able is everything we expected them to be and more. They’re always receptive, always accessible and they’ve allowed us to forestall increases in our engineering staff and save our technicians time. They’ve given our business a totally new direction."
"While we considered the products that the various RMM providers offered, we also looked at the relationship they could deliver. We wanted business advice and partnership, and that’s what N-able gave us."
"We have engaged heavily with N-able as a business partner. If you don’t do that you don’t get the full value of the relationship."
"N-able assisted us in every aspect of service delivery – from guidance in implementation to how to productize and sell. They engaged us in a process that was unique and designed to integrate managed services into our existing business. While others focus on selling software licenses, N-partners with companies to successfully bring their services to market."
"N-able’s technology has made huge differences in communication and efficiency in how we run our business."
"We were very picky when we went to N-central because we needed a program that allowed us to operate at the highest level possible."
"N-able is the foundation of our managed services offering."
"N-able understands MSPs need a 'soup-to-nuts' approach to business. The days of MSPs doing just one thing for customers are over. Innovative MSPs must provide a 100 percent IT coverage model, and that’s what N-able helps us deliver."
"With N-able's N-central RMM platform, my technicians can easily deliver high-quality IT services remotely to our customers anytime and from anywhere."
"N-able is a key piece of our infrastructure – they’ve been a poster child for how a vendor relationship should work."
"N-able meshed seamlessly into our existing business model."
"Now we can fix things remotely in 15 minutes – a process that might have taken three of us 90 minutes to do on-site. That translates to a better customer experience."
"N-able’s 'Blueprint for Success' process educated us on the entire range of services and we worked with them to uniquely craft our services offering."
"We created a test environment with N-central and right away we saw the benefits and advantages compared to our other platform."
"I saw very quickly that N-able’s NSM solution was designed for companies just like us."
"We had a large stable of clients under a recurring service model and we had a variety of tools to help them maintain their network. We needed one strong, reliable tool to help us be more productive and efficient. In that way, N-able dramatically changed our business."
"We have experienced strikingly rapid growth since forming a partnership with N-able and introducing N-central® and N-compass™."
"Before N-able, we were a reactive company, waiting for the phone to ring, but N-able's monitoring, management and reporting solutions have made us more proactive and resourceful."
"A big advantage for us that comes with using N-central, is we don't need to travel around Finland to service our customers, we can do most anything remotely now and haven't missed a deadline to this day."
"N-able still makes me feel like I'm their only customer. It's amazing how they keep that level of relationship with their customers."
"Managed services is a great value proposition that is proven to save our customers money, boost productivity and enable us to better service our clients both in the short- and long-term."
"N-central is one of the most important tools we use to prevent customers' problems and solve them quickly. Our entire partnership with N-able continues to play a critical role within our growing success as an MSP."
"Compliance can be very costly for a community bank. We use N-compass to develop reports to supply to examiners when they conduct an audit. With N-able we can respond to issues proactively."
"With N-central 7.0, we can manage a client's IT environment with one simple program that's easy to get started and even easier to use. It's unique in the market."
"With N-able's training and support, we have been successful in showing our customers, as well as our personnel, the value of managed services."
"When we found N-able, we realized right away that they offered all the right technical requirements and the right business approach."
"Our growth reflects the support and value we get from N-able."
"N-able has grown our business and our processes. We estimate 75 per cent of our growth during 2010 will come directly from utilizing N-central 7.0."
"N-central allows us to build custom services, such as the client portal, that differentiate us from our competitors. The return on investment and value proposition are huge."
"You will never feel alone when you've chosen to use N-able. Their support is second to no one."
"N-able wanted to help us establish a managed services practice. They weren't out to just sell a piece of software."
"We doubled our business in the first nine months of 2007 compared to 2006. By August of 2008, we achieved the same revenues in eight months that we did in 12 months last year."
"N-central is great, the partner development and support is excellent and N-able's ethics are in the right place. They are unquestionably the best in their field and:, as such, they are the perfect partner for IT Leaders."
"The technology, service and support we get from N-able have made Mondays just another day of the week for our technicians, and more importantly our clients."
"The ability to create business value messaging, marketing collateral and Web site content and to set up the product itself — all utilizing N-able personnel and support — dramatically reduced our time to market by at least six months."
"You don't just become a managed service provider overnight — you need a good technology platform and a partner that understands the business and can hold your hand as you create the business case. The answer for both of those things is N-able."
"We've had three occasions where we avoided downtime on Exchange Servers when we were alerted to impending mail database size limits, and countless times where N-able has prevented downtime by alerting us to a system drive that was about to run out of room."
"We were thrilled with how smoothly N-central was rolled out. Quality technology coupled with superb support made it all happen. Our new offering, SafetyNET provides a major competitive differentiator for us and incredible peace of mind for our customers. Now our technicians have more time to concentrate on providing additional value for our customers."
"The services we built around N-central allow us to provide customers with a professional, cost-effective solution at less than half the cost of hiring someone internally to run their network."
"The value of our relationship with N-able has been incredible. With N-central, we're not selling a product; we're selling a practice. That has been invaluable for us. We're able to differentiate our service and take to market a business offering that helps us win more customers."
Partners Who Made The Switch
“We quickly switched to N-able and had N-central up and running in an hour and were applying patches within a few days.”

Jeff Hughes, Managing Partner, Hermetic Networks

“We have fewer dragons to fight now that we have N-able’s N-central in-house. Becoming an N-able partner has made it easier for us to concentrate on growing our business and not focus so much on how we deliver services.”

George Hefter, President and Owner, TCT Computer Solutions

“We simply needed better monitoring and, out of the box, N-able monitored better than our previous RMM solution ever did.”

Patrick Leonard, Vice President, My IT

“It all comes down to a better customer focus. Our requests don’t fall on deaf ears. They really listen at N-able and work with us to make it happen.”

Louwki Coetsee, Support Manager, Netsurit

"Before N-able’s D2D, we’d be telling customers, ‘your backups are not adequate,’ but with Backup Manager, we take all concern out of the equation."

Dave Walls, President, Corsica Technologies

"Automation Manager is phenomenal. We’re counting on it to fuel our ability to double the business in 2013. With our routine tasks automated, our staff will have more time to focus on driving growth and customer success."

Adnaan Talibhusein, Director, Owner and Founder of Xara Computers

"From day one, N-able demonstrated that their support was superior to Kaseya’s, and their technology – from Autotask integration to monitoring, automation, reporting and antivirus – worked better than any other platform we saw."

Jakobus Koorts, CEO, Numata

"There was a level of trust there with N-able that we felt we didn’t have with Kaseya. Plus, the PSA support at Kaseya was not where we needed it to be, and N-able offered better and tighter integration with Autotask. We felt that the time was right to switch."

Marc De Swaef, President, Accel

"We weren't looking to switch, but we started to feel that we were hitting the limits with Kaseya. When we saw the significant improvements that N-able had made, and recognized the cost benefits of moving to N-central, we decided to make our move."

Jason Aldridge, President, Intech

"N-able brought us better automation, more user-friendly reporting and a stronger NOC interface, not to mention a way to support a key customer’s Linux-based software application."

Bill Long, VP and COO, WebPoint

“In the beginning, Kaseya was fine, but they didn’t keep up with our need to be more proactive. We reached a point that enough was enough. N-able had ways to help us become more successful and really grow our managed services practice, so we decided to make the switch.”

Shawn Pope, Manager of Pro-Managed, Peak UpTime

“We liked the Professional and Essential licenses that N-able offered and felt they could give our customers and prospects a taste of what’s available, which was something we couldn’t do with Kaseya.”

Peter Maccora, Managing Director, Computer West

“Kaseya provided a simple and intuitive user interface, but that was all. You can’t successfully deliver managed services without the right toolset, and we found that N-able had what we needed to grow our business internationally and better service our customers.”

Mitesh Patel, Managing Director, Fifosys Computer Solutions

“We didn’t find the support and engagement we needed from Kaseya. N-able listens to our needs and their team is very approachable. They gave us a single pane of glass and good vision into our customer base.”

Peter Hughes, Manager of Managed Services, Taylor Made Computer Solutions

"N-central 9.0 - A better way to MSP Automation"

"The arrival of N-central 9.0 from managed services platform vendor N-able represents a significant advance in user-friendly automation which takes the idea of return on investment to a whole new level." ...

"Increasing IT sales with N-able's N-central 9.0"

"We found after close inspection of N-central 9.0 that its Automation Manager can quickly deploy pre-built workflow scripts that address all the needs and challenges of a business IT network." ...

"Breaking, then Fixing, your Business Model with N-central 9.0"

"The better the MSP’s network is running, the better it can deliver services to its customers. We found that N-central 9.0 fits perfectly into this equation." ...