Case Studies

Learn about our partners' success in these SolarWinds N-able case studies and videos.

SolarWinds N-able's extensive global customer base of more than 2,000 companies demonstrates the diversity of client success with our products and solutions. Read their success stories and learn on how a strategic partnership with SolarWinds N-able transformed their businesses into true managed service organizations.

Case Studies
“Automation through N-central allows us to run a leaner, smarter organization and provide a higher level of service, support and ROI to our customers.”

“We love SolarWinds N-able. They work with us so closely and always strive to help us be successful. It’s a true partnership that continues to grow as our journey into managed services evolves.”

“Working with SolarWinds N-able has been great and their technical staff has been excellent. With N-central, it’s easy to show a lot more value and to get our customers converted to managed services.”

“Working with SolarWinds N-able, we can stay ahead of our customers’ needs. N-able listens to our feedback and is simply great to work with.”

“We feel good about doing business with SolarWinds N-able. Their technical team is excellent and their business advice has been invaluable to us as well.”

"With N-central, we knew we could automate recurring maintenance tasks, and that we didn’t need a technician working after-hours to perform routine procedures anymore. We realized that we could produce the same or better results, with fewer people on staff."

“SolarWinds N-able has been a very good partner to us. They are always responsive to our needs and available to point us in the right direction. It has been valuable to work in partnership with them through the years, especially as we’ve seen our business really take off.”

“We make a point of staying a step ahead of our competition, and our decision to go with SolarWinds N-able has proven time and time again to be a great one. SolarWinds N-able has always pointed us in the right direction when it comes to taking the next important steps in our business.”

“Business is better now that we have N-central. It’s much more fluid. We’re now working smarter, not harder.”

“Our goal has always been to do everything as cost effectively as possible for our customers, and centralized IT operations and automation with SolarWinds N-able supports that goal. It's inSolarWinds N-able's best interest for us to be successful, and it is in our best interest for our clients to succeed. We consider it a circle of partnership.”

Daniel Davis, Director & Partner, Darktime Computer Services
“Our customers like the fixed pricing model and we like the direction our business is taking in the MSP market. Having SolarWinds N-able at our side to support our goals has made a big difference.”

"Using SolarWinds N-able's software, we can be more aggressive on pricing, as a result, and win more deals. And with advanced reporting through SolarWinds N-able's Report Manager, we keep existing clients aware of the value we provide."

Peter Clarke, Managing Director, LanDynamix
"We doubled our business in the first nine months of 2007 compared to 2006. By August of 2008, we achieved the same revenues in eight months that we did in 12 months last year."

“As an MSP, we’ve always aligned ourselves with partners who are on the same page as us, and who are in business to help us provide our customers with the best service possible.SolarWinds N-able is a perfect example of a partnership that works.”

“N-central is a centralized management tool, and it cuts down on many manual tasks. It updates computers and knows if a computer has to be rebooted or is low on memory. It would be a lot more difficult, and it was a lot more difficult, to perform these tasks before I partnered with SolarWinds N-able”

Patrick Carley, CEO, Precedent Technologies
“When all is said and done, my view of SolarWinds N-able is simple. It's a revenue generator for our business.”

“N-central is proving to be a force multiplier that allows us to run our business more efficiently.”

“Seafair IT gains a global reach from SolarWinds N-able.”

“With SolarWinds N-able’s Automation Manager, it’s astonishingly easy to script tasks – that’s a big help for our first and second level support technicians. There are a lot of possibilities ahead.”

“We continue to strive to be known as the highest quality MSP in Brazil. We see managed services, and the SolarWinds N-able approach to proactive monitoring and management, as an important factor in our ability to maintain the highest levels of satisfaction across our client base.”

Luciano Barbosa, Founder and CEO, Strati
“When we first got started as an MSP, I felt we needed to change and move away from being a reseller. SolarWinds N-able was an easy choice for us. They helped us get the business off the ground and elevate our game with a higher level of support.”

Partners Who Made The Switch
"Before SolarWinds N-able’s D2D, we’d be telling customers, ‘your backups are not adequate,’ but with Backup Manager, we take all concern out of the equation."

“We went from delivering services reactively to delivering those same services proactively with N-central.”

Daniel Butt, Owner & Managing Director, Danet Technology
“The first thing we noticed about N-central is that it's very robust, allowing us to do more without adding staff.” Martin Thurgate, Director & GM, Diamond IT

“Doherty Associates puts Managed Services and Cloud On Cruise Control with SolarWinds N-able”

“We quickly switched to SolarWinds N-able and had N-central up and running in an hour and were applying patches within a few days.”

Jeff Hughes, Managing Partner, Hermetic Networks
“We simply needed better monitoring and, out of the box, SolarWinds N-able monitored better than our previous RMM solution ever did.”

“It all comes down to a better customer focus. Our requests don’t fall on deaf ears. They really listen at SolarWinds N-able and work with us to make it happen.”

"From day one, SolarWinds N-able demonstrated that their support was superior to Kaseya’s, and their technology – from Autotask integration to monitoring, automation, reporting and antivirus – worked better than any other platform we saw."

“We have fewer dragons to fight now that we have SolarWinds N-able’s N-central in-house. Becoming an SolarWinds N-able partner has made it easier for us to concentrate on growing our business and not focus so much on how we deliver services.”

"Automation Manager is phenomenal. We’re counting on it to fuel our ability to double the business in 2013. With our routine tasks automated, our staff will have more time to focus on driving growth and customer success."

Product Reviews

"Cohn Consulting Runs Smart and Streamlined MSP Practice with SolarWinds N-able"

"With the N-central 10 direct support feature, we can perform a lot of our support work behind the scenes without interrupting the user," says Czerwinski. "This means we don't have to coordinate time to work on the user's device, or even wait for a stopping point. Instead, we can speed tickets to faster resolution and then simply reach out to the user to confirm that everything is fixed." ...

"My IT Reboots RMM Automation with SolarWinds N-able"

"No question, our customers will experience a better support experience with N-central 10. We're good at what we do already but it gives us the ability to take things up a notch," he says, adding that it normally takes one to two minutes to perform a password reset - a process that My IT can now cut down to about 15-20 seconds using N-central 10.

"Precedent Technologies partners with SolarWinds N-able to fend off MSP competition"

N-central is a centralized management tool, and it cuts down on many manual tasks. It updates computers and knows if a computer has to be rebooted or is low on memory. It would be a lot more difficult, and it was a lot more difficult, to perform these tasks before I partnered with SolarWinds N-able"