E-books

Gain insight into MSP industry best practices from our e-books.

3 Areas Where Healthcare Providers Need Your MSP Expertise

Everyone wants to add new customers to their MSP business. And when you can break into a new vertical market, or increase your stake in a vertical market, that’s even better. Take a look at this e-book to gain some valuable insight on how you can use your MSP expertise to expand your business into the health care vertical.

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Eight Essential Help Desk Tools Every MSP Needs

Great customer service keeps your customers happy and keeps them using your services and products. But to offer top service, you need the right tools. In this e-book we highlight the eight essential tools that you need to upgrade your customer service experience from good to great. Download today to learn more about the tools you need to offer your clients the best possible customer service experience.

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Helping MSPs make a Foray into the Retail Vertical

We're all facing the business challenges of increasing competition and shrinking margins. If you are looking for ways to increasing revenue, you may want to consider a move into supporting the retail market. In this e-book we discuss where to start, how to evaluate potential customers, offering HaaS (hardware-as-a-service) and more. Take a look at this e-book today to get top tips for selling managed services to retailers.

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Think like a Consultant, Deliver like a Tech

Your technicians interact with your customers daily, responding to client needs as called upon, and you know that an efficient helpdesk is vital to keeping your customers happy in the short term. But to grow your business, you need to build long-term relationships with your clients. Download this e-book today to learn how a centralized approach to service management can help you demonstrate your business acumen and boost your managed services business.

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Marketing Your MSP Business: 4 Steps to Measurable Success

Successful MSPs know that a great marketing program is essential for growing their business. Even if you have limited resources for marketing, you can still create a highly effective marketing program for your managed services business. In this E-book, we discuss the four essentials steps in building a successful marketing program.

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5 Pricing Mistakes MSPs Make and How to Avoid Them

Making mistakes when pricing your managed services can have serious implications for your business and your customers. This e-book captures the results of a candid discussion we had on pricing with our MSP Elite partners. They gave us great insight on what works and what doesn't when it comes to pricing managed services.

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Making the Transition from VAR to MSP

It can be a real challenge to be a VAR these days. Competition, commoditization, pressures on pricing, new technologies and new devices are just some of the challenges you face as you try to hold on to your market share. This e-book has been created to help you navigate the transition from VAR to Managed Services, and to give you some guidance as to what steps to take to get started. Read this e-book to learn how to generate new sources of recurring revenue, add new service offerings and become your customers’ trusted advisor.

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Evaluating RMM Solutions: The 4 Keys for Growth-Oriented MSPs

Selecting the right RMM solution is without a doubt one of the most important decisions you can make as a Managed Service Provider. To help you make the right RMM decision for your business, this e-book "Evaluating RMM Solutions" provides insight into the four criteria we think every MSP should consider when looking for an RMM solution.

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A La Carte Managed Services: Thriving in the Cloud Reality

We know that the cloud is transforming the MSP business on an almost daily basis. Take a look at this E-book and discover how you can use the cloud to your advantage. Learn how an a la carte pricing model allows you to bundle more services and drive more value for your customers and for your business.

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The 7 Keys to MSP Success

We polled our top MSP partners and asked what they have done to become successful, and we have put their top tips for success into a new E-book. "The 7 Keys for MSP Success" provides you with the key steps that some of our top performing partners have taken to consistently grow profitable, scalable businesses with recurring revenue and better business valuations.

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Drivers of Change: Five Things Every Managed Service Provider Should Know

In the past two years there have been several big trends driving massive changes to the MSP landscape, changes that have come from all directions - new competitors, technology convergence, and mobility - to name a few. This e-book will provide you with some insight into how you can take advantage of these changes and even thrive in today's market.

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Six Tips to Use Social Media to Win Leads, Make Friends and Influence Your Community

Social media is arguably one of the strongest and most affordable marketing tools available to MSPs today and is a great way to build company culture, be seen and heard by partners, prospects and customers and can help keep you up-to-date about what makes the market tick. In this e-book we share our top tips on how you can take advantage of social media for your business.

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5 Ways Great MSPs Automate Business

Automation is about streamlining the tasks you do on a routine basis and it touches many areas of an MSP's business. In this E-book we discuss what the leading MSPs are doing, from automating maintenance, to onboarding, to billing and more. Download this E-book today to see where you could be getting some automation wins to make your business more successful.

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The Essential Guide to Managed Backup

Your customers rely on you for many of the services they need to keep their IT systems functioning and running smoothly. Many organizations do what they can to backup their information, but that is only part of the solution. As someone who your customers trust, you can show your customers how a managed back up program can solve one of the most frightening issues a business can face. Download this e-book to review best practices for ensuring that your customers' data will always be there when they need it.

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The Essential Guide to Selling Managed Cloud Services

With the adoption rate of cloud-based services showing no sign of slowing, MSPs need to ensure that they continue to generate revenue and create value. So how do you move your customers to a cloud-based service without sacrificing revenue? How do you price and show value when hardware is seemingly out of sight and out of mind? Read this e-book to learn how to transition customers while preserving revenue, which customers to focus on, how to recognize barriers to a great sale, how to close the deal, and more.

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Top Ten Ways to use Help Desk to Build your MSP Business

Having a great help desk gives you more than just a way to provide support to your customers. In this e-book we show you how operating an efficient and effective Help Desk can help you build your business- learn how to make a good first impression, how to spot trends, improve customer satisfaction, and more. Download this e-book today to learn how to sharpen your help desk skills.

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The Essential Guide to Selling Managed Endpoint Protection

It can be a simple mistake. Someone clicks on a link to get some useful information that they were promised. The network is opened to vicious malware. And then the heartache begins. Data is corrupted. The network goes down. The company can't send invoices or fulfil orders. Paralyzed, they make a panic stricken call to their MSP. They call you. What do you do? The best answer is to make sure you and your customers are never faced with this scenario by utilizing a managed security solution. Download the e-book to learn how you can build recurring revenue while protecting your customers.

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Report your Way to a Better Customer Relationship

The ability to quantify and quickly communicate the value of your managed services is critical to retaining customers, building relationships, and ultimately growing and adding value to your business. How does an MSP show value for their services? By providing standardized, customer facing reports for customers that provide a detailed, regular health check of their networks. Download this e-book to understand how professional standardized reports with visual, dashboard style graphics can quickly show the value of your IT services and help you retain customers, and increase your recurring revenue.

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Golden Rules to Develop a Winning Sales Strategy

When our sales team meets with our customers at roadshows and other events, there are two questions that we are always asked: "How do I sell my managed services to new customers?" "How do I increase my business from my existing customers?" This e-book was written to provide you with some quick tips that can help you build your sales strategy to increase your business, continue to provide excellent services to your customers, and win new business. Download this e-book today and start building your own successful sales structure.

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