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NOC Services

IT Consulting, training and technical services to maximize your return
on investment.
Overview

MSPs and other service providers can sometimes find it difficult to deliver services 24x7 to their customers. Service delivery can stretch resources and deter MSPs from addressing sales and other business-building opportunities. It can also be disruptive, since many service calls come in during non-business hours. If your business faces these challenges, then N-able is here to help.

Our all-new NOC Services take away much of the grunt work that comes with service delivery. On your behalf, we will deliver a wide range of server, network and desktop services to your customers. This takes the heat off you and allows your business to focus on pursuing sales and growing recurring revenue.

Comparison

We help our MSP partners support their clients with a range of service offerings delivered via the N-able Supplemental Services using either a hosted or an on-premise version of N-central. Depending on the package, these service offerings range from simple proactive maintenance and monitoring to full management. Use the chart below to compare the deliverables under our Proactive and Managed Supplemental Services for servers, networks and desktops

Proactive

The N-able NOC will analyze alerts and escalate tickets to the MSP on anything actionable, and deliver regular preventative maintenance to the device.

Managed

The N-able NOC will monitor, deliver regular preventative maintenance, and remotely troubleshoot any issues on the device. Issues that can’t be remediated remotely will be escalated to the MSP.

  • Monitoring and alerting for servers
  • Preventive maintenance on servers
    • Patch Management
    • AV Updates (McAfee, Symantec, Trend Micro and N-able Security Manager)
    • AD/Exchange Maintenance
  • Asset reporting
  • N-able Security Manager (Optional)
  • Monitoring and alerting for servers
  • Preventive maintenance on servers
    • Patch Management
    • AV Updates (McAfee, Symantec, Trend Micro and N-able Security Manager)
    • AD/Exchange Maintenance
  • Asset reporting
  • N-able Security Manager (Optional)
  • Remote troubleshooting and remediation

Learn more about Server NOC Services

Proactive

The N-able NOC will analyze alerts and escalate tickets to the MSP on anything actionable, and deliver regular preventative maintenance to the device.

Managed

The N-able NOC will monitor, deliver regular preventative maintenance, and remotely troubleshoot any issues on the device. Issues that can’t be remediated remotely will be escalated to the MSP.

  • Router, switch and firewall resource monitoring
  • Preventative maintenance on network device
    • Backup of network device configuration
  • ISP vendor management
  • Asset reporting
  • Remote troubleshooting and remediation
  • Monitoring and alerting for servers
  • Preventive maintenance on servers
    • Patch Management
    • AV Updates (McAfee, Symantec, Trend Micro and N-able Security Manager)
    • AD/Exchange Maintenance
  • Asset reporting
  • N-able Security Manager (Optional)
  • Remote troubleshooting and remediation

Learn more about Network NOC Services

Proactive

The N-able NOC will analyze alerts and escalate tickets to the MSP on anything actionable, and deliver regular preventative maintenance to the device.

Managed

The N-able NOC will monitor, deliver regular preventative maintenance, and remotely troubleshoot any issues on the device. Issues that can’t be remediated remotely will be escalated to the MSP.

  • Monitor Windows Machines
  • Update Windows operating system security and critical patches
  • Make anti-virus definition updates, and automate temp file deletion and disk defragmentation – keeping desktops / laptops safe and optimized for performance.
  • Managed Network NOC Services include all of the Proactive services plus remote troubleshooting and remediation support for Windows desktop operating system, MS Office or Outlook issues.

Learn more about Desktop NOC Services