SolarWinds N-able Technical Services give our MSP Partners the technical and product capabilities to derive maximum value fromSolarWinds N-able's solutions and use them in the most cost-effective and profitable way possible. Our services are designed to drive efficiencies by empowering your organization to do more with less. This proven, integrated program will provide your technicians with expert insight to allow them to manage more devices, resolve issues faster and support more customers.
Web-based training provides an alternative to onsite training. Web-based training includes a dedicated resource virtually through a conference bridge and online meeting software.
Trainings are localized for various geographical regions, partners may visit our training page for upcoming training dates at http://www.n-able.com/training/. If you are not a partner yet please contact firstname.lastname@example.org for any questions regarding training.
On-boarding is a three phase technical approach developed by SolarWinds N-able to ensure that all customers are using all facets of N-central to its uttermost capabilities.
Each phase is mapped out in six different critical components that should be completed in the order presented to ensure the best deployment of N-central.
Phase 1: Reviews everything from getting the welcome email, logging into the NRC and then running through items such as templates, rules and filters before then deploying or configuring a customer within n-central.
Phase 2: The SolarWinds N-able customer now has n-central deployed and it is time to run reports and tweak their settings such as optimizing notifications, Patch Management, EPS, and configuring third party monitoring such as Sonic Wall and HP hardware monitoring.
Phase 3: The system is running smooth, now you need to evaluate the "add-ons" to fill the gap or use one of n-central integrated offerings to become more efficient with regards to your current delivery and level of service to your customer. This includes instructional/demo videos on Audit Manager, Backup Manager, Anti-Spam... As new products become integrated or available the information will be updated.