NOC Services for Networks
N-able's NOC Services for network infrastructure (switches, routers, security, VoIP and wireless) deliver 24x7 monitoring, maintenance and management by experienced, certified network administrators. Our services help maintain network infrastructure performance and reliability.
There are two levels of NOC Services for Network Infrastructure: Proactive and Managed.
Proactive Network NOC Services deliver basic monitoring and alerting, basic ISP vendor management (escalate to ISP only), proactive checks, and reporting.
Managed Network NOC Services build on Proactive network supplemental services by adding advanced ISP vendor management, troubleshooting and remediation.
Bundled Tools and PSA Integration
N-able NOC Services leverage multiple tools with the Proactive and Managed Network NOC Services. N-able's N-central remote monitoring and management software will be installed on one of the servers in the network for monitoring, maintenance and reporting. N-able NOC Services offer two-way integration with ConnectWise and Autotask ticketing systems, and the N-able NOC Services ticketing system for seamless communication of trouble tickets.
| N-able NOC Services for Network Infrastructure |
Proactive |
Managed |
| 24x7 monitoring of service availability, network bandwidth (report), CPU, memory, QoS, call quality |
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| Alert triaging, validation & escalation |
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| Backup configuration of devices |
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| Two-way integration with Autotask/ConnectWise or access to portal for case tracking & metrics reports |
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| Executive dashboard (web portal) |
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| Asset inventory reporting |
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| Basic ISP vendor management (escalate to ISP only) |
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| Advanced vendor management (escalate and work with ISP to fix the problem) |
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| Troubleshooting and remediation |
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| Add/Move/modify changes to VOIP phone extensions |
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| Firmware upgrades if required (as part of troubleshooting and fix) |
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