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NOC Services for Servers
Complete resources for creating managed services offerings.
Overview

N-able's NOC Services for servers delivers 24x7 performance monitoring, management and proactive maintenance by experienced, certified administrators. Windows updates and performance-intensive proactive maintenance on servers are delivered during non-core business hours to minimize impact on user productivity.

There are two levels of MSP NOC Services for Windows servers: Proactive and Managed.

Proactive Server NOC Services include monitoring and alerting, Windows operating system security and critical patch updates and anti-virus definition updates to keep servers safe and optimized for performance.

Managed Server NOC Services build on Proactive Server NOC Services by adding remote troubleshooting and remediation support for Windows and Linux machines.

Bundled Tools and PSA Integration

At both the Proactive and Managed level, N-able's NOC Services leverage multiple tools to automate time-consuming manual activities and improving workflows, leading to greater efficiency and technician utilization. N-able's N-central software will be installed on all of the managed servers for monitoring, maintenance and patch management. N-able's Security Manager can be used on an optional basis for anti-virus and anti-malware protection. N-able’s NOC Services offer two-way integration with the ConnectWise and Autotask ticketing systems and the N-able NOC Services ticketing system for seamless communication of trouble tickets.

N-able NOC Services for Windows & Linux Servers Proactive Managed
Monitoring and alerting for servers Checkmark Checkmark
Alert filtering/de-duplication, validation and escalation Checkmark Checkmark
Anti-virus updates validated (Trend/Symantec/McAfee & Security Manager); Included Security Manager (optional) for Windows servers Checkmark Checkmark
Deployment of Windows Operating System/Internet Explorer/Office security patches Checkmark Checkmark
Two-way integration with Autotask/ConnectWise or access to portal for case tracking and metrics reports Checkmark Checkmark
Executive dashboard (web portal) Checkmark Checkmark
Asset inventory reporting Checkmark Checkmark
Health checks for Exchange and Active Directory Checkmark
Remediation of operating system or Exchange or Active Directory Checkmark