Remote Monitoring Technical Support
Your N-central server is constantly monitoring remote devices and, as a result, it is mission-critical to your organization. N-able understands the importance you attach to your N-central server, and our Technical Support team is here to help you keep it up and running.
N-able offers a broad range of 24x7 self-service support and technical assistance to ensure you optimize your use of N-central and other N-able products.
Key elements of our support offering include:
- 24x7 Web-based self-service support, case logging, product documentation and product and hotfix downloads
- Product deployment assistance from our Solutions Architects
- Round-the-clock live technical assistance for critical server outages
- Product support available through self-service support and live technical assistance for issue resolution and product upgrades
- Daily technical Q&A sessions held as Web-based conference call
Custom Services
Custom Services are add-on services that are created and implemented by N-able Technologies. A Custom Service tailors the N-central offering to add functionality and provide greater service for customers. The cost of delivering the Custom Services makes up a small component of the overall total cost of ownership.