Program Features
All N-able partners are entitled to product support. The table below indicates what services are available to our partners. The services for our Partners who have purchased a Maintenance and Support program are indicated in the Premium column. Others are indicated in the Standard column.
| Support Item | Availability (ET¹) | Contact Info | Premium | Standard |
|---|---|---|---|---|
| Telephone Support | 8:30–21:00 Monday–Friday³ |
866-302-4689 |  |
|
| Electronic Support | 8:30–21:00 Monday–Friday³ |
www.n-able.com/support | |
|
| After Hours Emergency Pager Support | 21:00–8:30 Monday–Friday³ Weekends and Statutory Holidays |
www.n-able.com/support | |
|
| Initial Configuration Support | 8:30–17:00 Monday–Friday³ |
www.n-able.com/support | |
|
| Online Product Training | Online 24×7 | N-able University | |
|
| Advanced Product Training (initiated online) |
8:30–17:00 Monday–Friday³ |
www.n-able.com/support | |
|
| Online Business Training | Online 24×7 | N-able University | |
|
| Advanced Business Training | 8:30–17:00 Monday–Friday³ |
877-655-4689 | |
- ET refers to Eastern Standard Time or Eastern Daylight Time as applicable
- Requires Web site authentication
- Does not include statutory holidays
Note: All online product support and training requires authentication to the Web site.
