Product Lifecycle Policy
N-able Technologies provides support for versions of our product that achieve general release in the following ways:
Technical Support
Technical support is provided for any release for a period of twenty four (24) months following the general availability date of the subsequent product release. Technical Support inlcudes access to product documentation, training, helpdesk services, and sales engineering / solutions architect services.
Development Support
Full Development support is provided for the current release only. Limited development support is available for all releases for a period of 12 months following the general availability date of the subsequest product release. Full development support consists of maintenance releases like service packs and hotfixes. Limited development support consists of hotfixes for "critical" issues only.
Exceptions
The Technical and Development support statements above are superceded by the following exceptions:
| Product |
Last Version |
Release Date |
Support Cessation Date (Sunset Date) |
| N-central 6.0 |
Hotfix 4 |
April 2007 |
April 2009 |
| N-central 6.5 |
Hotfix 8 |
August 2007 |
December 2009 |
| N-central 6.7 |
Service Pack 1 |
February 2009 |
February 2011 |
| N-compass 2.2 |
Service Pack 1 |
May 2007 |
May 2009 |
| N-compass 3.0 |
GA |
February 2009 |
February 2011 |