September 2021 Patch Tuesday: end of service for Windows 10 2004 on the horizon
September sees a modest increase in vulnerability fixes on last month, with Apple, Adobe, and PrintNightmare getting notable attention. Lewis Pope takes a deep dive into this month’s fixes.
Automation insights you might have missed
From Intune to Powershell, Marc-Andre Tanguay looks at some of the key courses that partners at Empower found most useful and you can watch on-demand in the MSP Institute.
The selling doesn’t stop once the contract is signed
Growing your MSP business isn’t just about gaining new customers. Sometimes it’s easy to miss opportunities to grow your existing customers. Stefanie Hammond explains.
5 things you (maybe) didn’t know N-able RMM could do
Marc-Andre Tanguay looks at some of the tips partners found most surprising and useful during his presentations at our recent Empower event.
Secure your clients and prevent churn with a canary
Indicators of compromise are important things for MSPs to monitor within their clients—not just for security, but also for general business health. Lewis Pope explains.
3 Sales tips to end the year strong
September is a great time to start planning a strong ending to your sales year. Stefanie Hammond shares three tips every MSP can apply to their sales pipelines to help...
August 2021 Patch Tuesday: Servicing stack updates and a point and print reprieve
August sees a far lighter load for teams responsible for patching, with just 44 vulnerabilities addressed, although there are some notable ones in there. Lewis Pope takes a closer look.
25 cybersecurity bad practices: more than just bad habits
With the CISA starting its catalogue of cybersecurity bad practices, Lewis Pope sets out his own, more expansive list.
The number one business bad habit MSPs need to stop doing immediately
When it comes to addressing cybersecurity within their customer base MSPs must not let customer’s dictate what their security offering looks like, says Stefanie Hammond.
How we keep N-central updated and secure
With concerns around recent security issues in the MSP market, Marc-Andre Tanguay looks at how we keep N-central updated and secure.
Automation policy spotlight: monitoring battery capacity
Degraded battery life can really impact portable devices; and MSPs need to help customers keep on top of it. Marc-Andre Tanguay has an automation script to help.
Linux Vulnerability CVE-2021-33909 (Sequoia) and N-central
As more information comes to light about the recently disclosed, local privilege escalation Linux vulnerability, Sequoia, Lewis Pope keeps our partners in the loop.
5 things you can do to improve your customer support (part 2)
Jason Murphy concludes his look at five things you can do to up the game on your customer support, with a focus on automation.