{"id":42050,"date":"2023-02-23T12:28:35","date_gmt":"2023-02-23T12:28:35","guid":{"rendered":"https:\/\/www.n-able.com\/?p=42050"},"modified":"2023-04-03T10:04:39","modified_gmt":"2023-04-03T09:04:39","slug":"have-i-outgrown-my-rmm-part-2-the-less-obvious-red-flags-to-look-for","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/de\/blog\/have-i-outgrown-my-rmm-part-2-the-less-obvious-red-flags-to-look-for","title":{"rendered":"Have You Outgrown Your RMM? Part 2, The LESS Obvious Red Flags to Look For"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">In my last blog I took a look at some of what I see as the most obvious <a href=\"https:\/\/www.n-able.com\/blog\/have-you-outgrown-your-rmm-the-obvious-red-flags-to-look-for\" target=\"_blank\" rel=\"noopener\">signs that your MSP business might have outgrown its RMM<\/a>. These included:<\/span><\/p>\n<ul>\n<li class=\"p2\"><span class=\"s1\"><b>Feeling growing pains as you try to scale your RMM:<\/b> from slow onboarding of new customers to manual monitoring of agent deployment and discovery runs.\u00a0<\/span><\/li>\n<li class=\"p2\"><span class=\"s1\"><b>Loss of confidence in your RMM\u2019s monitoring results:<\/b> from stale\/misconfigured alerts to being forced into reactive incident remediation with techs being forced onsite to resolve problems.<\/span><\/li>\n<li class=\"p2\"><span class=\"s1\"><b>Patch mismanagement:<\/b> from underutilizing your RMM to detect, approve, and deploy patches to not effectively monitoring patch status.<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">In this blog, I\u2019m going to turn my attention to looking at some of the less obvious signs to<\/span><span class=\"s5\"> reconsider your RMM<\/span><span class=\"s1\">.<\/span><\/p>\n<h2 class=\"p3\"><span class=\"s1\">Does your RMM make onboarding customers painfully manual<\/span><span class=\"s6\">?<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">To start with let\u2019s go back to onboarding customers. When I was an MSP, probably similarly to most MSPs, I had some 27 things on my onboarding checklist. So, when a new customer came in, I\u2019d work my way through that list to bring them onboard and into our RMM. <\/span><span class=\"s5\">In the past, a lot of manual effort was required to do this, but with enhancements to the <a href=\"https:\/\/www.n-able.com\/products\/n-central-rmm\/automation\" target=\"_blank\" rel=\"noopener\"><span class=\"s7\">automation capabilities of RMM platforms<\/span><\/a>, this doesn\u2019t need to be a slow or manual process any longer.<\/span><span class=\"s1\"> If you can\u2019t (or you\u2019re struggling to) set up automations to enable the discovery of new devices, see what type of devices they are, and then automatically put them into a patch or a monitoring profile, then <\/span><span class=\"s5\">I think this is a good example that you may not be taking full advantage of your RMM&#8217;s capabilities, and quite possibly that you have outgrown those capabilities altogether<\/span><span class=\"s1\">.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Related to this is another key point to look out for. And that is that you need to be able to talk to your customers to establish what their business-critical systems are, and then have the ability to tailor your monitoring to specifically target and support those business-critical systems in order to help ensure you can meet your SLAs. <\/span><span class=\"s5\">If this is not something you are able to customize inside your RMM, you may not have the right solution to meet your customers\u2019 needs.<\/span><span class=\"s1\">\u00a0<\/span><\/p>\n<h2 class=\"p4\"><span class=\"s1\">Is your RMM your go-to platform for monitoring, patch, and remediation efforts?<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">As an MSP, I believe your <a href=\"https:\/\/www.n-able.com\/solutions\/remote-monitoring-and-management\" target=\"_blank\" rel=\"noopener\"><span class=\"s7\">RMM solution<\/span><\/a> should be one of your core platforms alongside your PSA and your backup product. If you\u2019re not looking at your RMM your central source of truth when it comes to <\/span><span class=\"s8\">monitoring, patching, and remediation <\/span><span class=\"s1\">then, in my opinion that\u2019s a major red flag\u2014albeit a less obvious one for many MSPs. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Your techs should not be receiving alerts and immediately thinking let\u2019s remote in, rather than trusting your RMM platform. If they\u2019d rather spend a bunch of time poking around in a user\u2019s machine, this could be a clear indicator that they\u2019ve lost trust in the RMM, and as a result are not using it to its full potential. If they\u2019re trusting their own IT skills against having faith in the functionality in the RMM to run things like self-healing or automatically remediate issues, then you need to understand why.<\/span><\/p>\n<p class=\"p1\"><span class=\"s6\">I\u2019ve seen instances where MSPs have lost such trust in their RMM to do monitoring that they find another tool to do the job. <\/span><span class=\"s1\">There may, of course, be a justified reason for this, for example if the environment needs a specialized monitoring package that common RMM&#8217;s don\u2019t provide. However, in many cases, the reality is that the care and attention that goes into keeping an RMM\u2019s monitoring capabilities working effectively has not happened for some time, and someone has decided to bring a new tool in that actually overlaps with capabilities that the RMM already has.<\/span><\/p>\n<h2 class=\"p1\"><span class=\"s1\">Are you unable or unwilling to provide RMM access to customers for visibility?\u00a0<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">Having lost faith in your RMM can also manifest itself in another way. If you\u2019re not happy sending out reports to your customers from your RMM (ie what\u2019s been caught in their spam folder etc), are you ashamed of it? Alternatively, if you don&#8217;t trust giving your customers access to either see the work that you&#8217;ve done or do things like give them access to remotely connect into their own devices, is this because you <\/span><span class=\"s8\">lack trust in its role-based permissions. Either way if you\u2019re not happy putting your RMM in front of your clients in this way<\/span><span class=\"s1\">, then this could be a yet another soft sign that it\u2019s time for change.<\/span><\/p>\n<p class=\"p4\"><span class=\"s8\">If you\u2019re reading this and mentally checking all the boxes, then maybe <\/span><span class=\"s1\">it&#8217;s a time to have a serious conversation with your vendors and your team. In my next blog I\u2019ll look at the some of <a href=\"https:\/\/www.n-able.com\/blog\/2-steps-confirm-not-time-to-change-rmm\" target=\"_blank\" rel=\"noopener\">the reasons you shouldn\u2019t change your RMM platform<\/a>. I\u2019ll also set out how to review your situation on an ongoing basis to ensure you don\u2019t end up leaving things to the last minute, and end up damaging your relationship with your RMM vendor and forcing yourself into an unnecessary change. <\/span><\/p>\n<p class=\"p1\"><strong><span class=\"s1\">MSPs can face some obvious challenges in knowing what the right RMM tools are for their business. The <a href=\"https:\/\/www.n-able.com\/products\/n-central-rmm\" target=\"_blank\" rel=\"noopener\"><span class=\"s7\">N&#8209;able N&#8209;central<\/span><\/a> team helps mitigate these concerns <\/span><span class=\"s9\">by offering customers with existing RMM contracts with certain N&#8209;able competitors the opportunity to <a href=\"https:\/\/www.n-able.com\/products\/n-central-rmm\/trial-offer\" target=\"_blank\" rel=\"noopener\"><span class=\"s10\">switch to N&#8209;central for just $1\/month for up to 12 months<\/span><\/a><\/span><span class=\"s7\">*<\/span><span class=\"s1\">, as well as providing onboarding services for 1-on-1 training of techs, and migration services for hassle-free client migration. For existing N&#8209;central partners, N&#8209;able also provides health checks to you\u2019re getting the optimum value from N&#8209;central. To find out more contact your Partner Success Manager.<\/span><\/strong><\/p>\n<p class=\"p1\"><em><span class=\"s11\">Chris Massey,<\/span><span class=\"s1\"> Senior Manager of Partner Growth, N&#8209;able <\/span><\/em><\/p>\n<p class=\"p7\"><span class=\"s1\"><i>Chris has over 13 years\u2019 experience in leading service delivery, technical operations, product, and marketing teams for an Enterprise MSP. He helped grow a service provider from 25 to 280 employees over a decade and was a key part of several organic growth and M&amp;A activities for the service provider. Chris is focused on working with partners to overcome common challenges they experience with the MSP.<\/i><\/span><\/p>\n<p class=\"p1\"><em><strong><span class=\"s1\">\u00a0<\/span><span class=\"s1\">* Terms and conditions apply<\/span><\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the second blog in his series, Chris Massey looks at some of the less obvious signs that could flag the fact your RMM is not meeting your needs.<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-42050","post","type-post","status-publish","format-standard","hentry","topic-msp-business","topic-remote-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Have You Outgrown Your RMM? 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