{"id":51099,"date":"2023-12-14T14:24:34","date_gmt":"2023-12-14T14:24:34","guid":{"rendered":"https:\/\/www.n-able.com\/?p=51099"},"modified":"2023-12-14T14:24:34","modified_gmt":"2023-12-14T14:24:34","slug":"now-thats-it-season-1-highlights-part-1","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/de\/blog\/now-thats-it-season-1-highlights-part-1","title":{"rendered":"Now That\u2019s IT, Season 1 Highlights\u2014Part 1\u00a0"},"content":{"rendered":"

As the host of <\/span>„Now That’s IT: Stories of MSP Success,“ <\/span>I’ve <\/span>had the incredible opportunity to engage with some of the most innovative and <\/span>insightful minds in the Managed Service Provider (MSP) industry. As we wrap up <\/span>our first season, I find myself reflecting on the wealth of knowledge, <\/span>experiences, and personal stories shared by our guests. Each episode was not <\/span>just a conversation but a journey into the heart of what makes the MSP world <\/span>tick.<\/span> \u00a0<\/span><\/p>\n

From the <\/span>perseverance of Ted <\/span>Clouser to the <\/span>strategic insights of Pete Hughes, our guests have opened <\/span>up <\/span>about their challenges, triumphs, and the lessons learned along the way. <\/span>They’ve shared stories that are not only inspiring but also deeply educational, <\/span>offering a treasure trove of advice for anyone looking to navigate the complex <\/span>yet rewarding landscape of MSPs.<\/span>\u00a0<\/span><\/p>\n

Over the next <\/span>two blog posts<\/span>, I want to take you on a <\/span>retrospective journey through Season 1. We’ll <\/span>revisit the key takeaways from each episode and share a memorable quote that <\/span>encapsulates the essence of our guests‘ insights. Whether it’s <\/span>Scott Bernoudy’s <\/span>transformative experiences with peer groups or John Joyce’s emphasis on <\/span>understanding the ‚why‘ behind IT solutions, each episode has left us with <\/span>valuable lessons to ponder.<\/span> \u00a0<\/span>So, <\/span>let’s <\/span>dive in to the first half of season one and <\/span>revisit these moments of wisdom and inspiration, as we celebrate the end of a <\/span>season that has been as enlightening as it has been enjoyable.<\/span>\u00a0<\/span><\/p>\n

Chris Massey <\/i><\/span>is <\/i><\/span>Senior <\/i><\/span>Product Marketing Manager at N‑able and presenter of our Now That\u2019s IT Podcast<\/i><\/span>\u00a0<\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
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Episode 1: <\/b><\/span>Starting and <\/b><\/span>Scaling <\/b><\/span>an MSP with Perry Bowles of Ziptech <\/b><\/span>Services<\/b><\/span>\u00a0<\/span><\/p>\n

Perry Bowles, <\/span>the technical director for <\/span>Ziptech <\/span>Services, shared his journey of starting and scaling an <\/span>MSP <\/span>business. He highlighted some of the <\/span>early challenges of convincing clients and technicians to adopt the managed <\/span>service model over the traditional break-fix model. Perry <\/span>emphasized <\/span>the importance of having a clear vision <\/span>and adapting to new tools and technologies to stay ahead in the industry. He <\/span>also discussed the company’s growth strategy, which includes potential mergers <\/span>and acquisitions, and a focus on automation, business analytics, and enhancing <\/span>their cybersecurity offerings.<\/span>\u00a0<\/span><\/p>\n

Perry says: <\/span>„We’ve <\/span>never done break-fix. Even then we <\/span>called it monthly <\/span>recurring revenue. MSP became a thing later\u2026 <\/span>we were just doing it in a different way.“\u00a0<\/span>\u00a0<\/span><\/p>\n

Listen on <\/span>Apple<\/a><\/span>, Spotify<\/span><\/a>, o<\/span>r <\/span>w<\/span>atch on YouTube<\/span><\/a>.\u00a0<\/span><\/strong><\/p>\n

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Episode 2: IT <\/b><\/span>Staffing to Top-Tier MSP with Tony Johnson of <\/b><\/span>LemonTree<\/b><\/span>\u00a0<\/span><\/p>\n

Tony Johnson <\/span>talks <\/span>about LemonTree’s <\/span>transformation from an IT staffing company to a leading MSP. He highlights <\/span>the importance <\/span>of standardization in their services, and everything that entails, as well as <\/span>how their <\/span>outstanding customer service <\/span>philosophy <\/span>has been paramount <\/span>in their transition to becoming a <\/span>leading <\/span>MSP.<\/span>\u00a0\u00a0<\/span><\/p>\n

Tony says<\/span>: <\/span>„The <\/span>courage to decline clients not aligned with our technology stack or company <\/span>DNA, and the importance of standardization in our services, has been pivotal.“<\/span>\u00a0<\/span><\/p>\n

Listen on <\/span>Apple<\/a><\/span>, Spotify<\/span><\/a>, or w<\/span>atch <\/span>on YouTube<\/span><\/a><\/span>.\u00a0<\/span><\/strong><\/p>\n

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Episode 3: <\/b><\/span>Transforming Your Business: From VAR to Successful MSP with David McKenna<\/b>\u00a0<\/span><\/p>\n

David McKenna <\/span>narrates the pivotal transition from VAR to<\/span> MSP, <\/span>which involved them dramatically reducing <\/span>their customer base. This bold move allowed them to focus on providing <\/span>quality service and becoming part of their clients‘ decision-making processes. <\/span>He emphasizes the importance of understanding the client’s business deeply, <\/span>which has been key to their success and customer trust.<\/span>\u00a0<\/span><\/p>\n

David <\/span>says: <\/span>„We went from 500 customers to 12. It was quite bold <\/span>and it was the best decision. […] It went from being a business where I spend <\/span>most of my time managing people, <\/span>to a business where I really got to deal with technology again. […] We’re not <\/span>on the receiving end of the decisions. We’re part of the decision-making <\/span>process.“<\/span>\u00a0<\/span><\/p>\n

Listen on Apple<\/span><\/a>, Spotify<\/span><\/a>, or w<\/span>atch <\/span>on YouTube<\/span><\/a><\/span>.\u00a0<\/span><\/strong><\/p>\n

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Episode 4: <\/b><\/span>Passion to Profit: Scaling an MSP with Dan Kitchen, CEO of <\/b><\/span>Razorblue <\/b><\/span>Group<\/b><\/span>\u00a0<\/span><\/p>\n

Dan Kitchen <\/span>shares his journey of scaling <\/span>Razorblue <\/span>Group from a small technical team to a larger, more diverse company. He <\/span>highlights the challenges of outgrowing people within the company and the <\/span>importance of adapting roles and responsibilities as the company expands. Dan <\/span>also <\/span>discusses the significance of M&A in achieving <\/span>geographical growth and the ability to bid for larger business opportunities.<\/span>\u00a0<\/span><\/p>\n

Dan <\/span>says: <\/span>„I think when you’re growing quite aggressively, you can outgrow people <\/span>and I think that’s a bit of a challenge. You might have someone who was doing a <\/span>great job when you were 10, 15, 20 employees, <\/span>but then when you get to 100 … they may not <\/span>be the right person for that job anymore. They’re <\/span>the right person for the business, right, but doing something different. That’s <\/span>quite a big challenge because obviously, particularly when you’ve grown a <\/span>business from nothing to where it is, you’ve grown up with these people and <\/span>they’ve worked with you <\/span>and they’ve supported you along that journey.“<\/span>\u00a0<\/span><\/p>\n

Listen on Apple<\/span><\/a>, Spotify<\/span><\/a>, or w<\/span>atch <\/span>on YouTube<\/span><\/a><\/span><\/strong>.<\/strong>\u00a0<\/span><\/p>\n

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Episode 5: <\/b><\/span>Customer-Centric Strategies for MSP Growth with Chris Janssen<\/b>\u00a0<\/span><\/p>\n

Chris Janssen <\/span>discusses the transformation of his company from a project-based business to <\/span>one that is <\/span>predominantly managed <\/span>services, with a strong focus on customer-centric strategies. He emphasizes the <\/span>importance of understanding and integrating into the customers‘ primary <\/span>processes, putting the end user at the center <\/span>of their service delivery.<\/span>\u00a0<\/span><\/p>\n

Chris <\/span>says: <\/span>\u201cA lot of the work we do is in the background. Keeping them up and running, <\/span>keeping them secure, keeping them safe from cyber threats. And I <\/span>think the trick is to talk a lot with them over the <\/span>services you provide in reports and dashboards.<\/span>\u00a0<\/span><\/p>\n

Listen on Apple<\/span><\/a>, Spotify<\/span><\/a>, or w<\/span>atch <\/span><\/strong>on <\/strong>YouTube<\/strong><\/span><\/a><\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

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Episode 6: <\/b><\/span>Scaling Success: Transforming a Small Help Desk into a Powerhouse<\/b>\u00a0<\/span><\/p>\n

Robbie <\/span>Swartenbroekx <\/span>shares his experience scaling b-inside from a small four-person help desk to a <\/span>robust 50-person <\/span>company. He emphasizes the importance of automation and the need for a mindset <\/span>geared towards efficiency and continuous improvement.<\/span>\u00a0<\/span><\/p>\n

Robbie says: <\/span>„It’s <\/span>the mindset you have to have. See if something can be automated. See where we <\/span>can do better. That mindset that everyone needs to have. And if they can <\/span>automate, maybe someone else from us can help them or automate it if it’s <\/span>possible.“<\/span>\u00a0<\/span><\/p>\n

Listen on Apple<\/span><\/a>, Spotify<\/span><\/a>, or w<\/span>atch <\/span>on YouTube<\/span><\/a><\/span>.\u00a0<\/span><\/strong><\/p>\n

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Episode 7: <\/b><\/span>Mastering the MSP Industry: Insights and Strategies with Pete Hughes<\/b>\u00a0<\/span><\/p>\n

Pete Hughes <\/span>shares his journey of building a successful MSP business, Aura Technology, <\/span>highlighting the importance of a strategic and standardized approach to service <\/span>delivery. He emphasizes the significance of understanding customers‘ businesses <\/span>to tailor IT solutions that truly support their growth and success.\u00a0<\/span><\/p>\n

Pete says: <\/span>„We <\/span>realized that the way we were delivering the service to the customers is just <\/span>very different than anyone else has, and it was working.“<\/span>\u00a0<\/span><\/p>\n

Listen on Apple<\/span><\/a>, Spotify<\/span><\/a>, or w<\/span>atch <\/span>on YouTube.<\/span><\/a><\/span><\/strong>\u00a0<\/span><\/p>\n

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Episode 8: <\/b><\/span>Benefits of Early Adoption for MSPs with <\/b><\/span>Rogier <\/b><\/span>de Jong of Kembit<\/b><\/span>\u00a0<\/span><\/p>\n

Rogier <\/span>de Jong discusses the advantages and challenges of being an early adopter of new <\/span>technologies in the MSP space. He reflects on the <\/span>strategic use of Azure and the importance of learning from early mistakes to <\/span>improve services before they impact customers.<\/span>\u00a0<\/span><\/p>\n

Rogier <\/span>says: „Sometimes <\/span>I was a bit too enthusiastic and started using things a bit too early… We <\/span>adopted Azure in a pretty early stage, so we had time to make mistakes before <\/span>the customers really had to experience the mistakes.“<\/span>\u00a0<\/span><\/p>\n

Listen on Apple<\/span><\/a>, Spotify<\/span><\/a>, or w<\/span>atch <\/span>on YouTube<\/span><\/a><\/span>.\u00a0<\/span><\/strong><\/p>\n

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Episode 9: <\/b><\/span>From Accounting to Managed Services with Braddon <\/b><\/span>McCleland <\/b><\/span>of South Africa’s Network Associates<\/b><\/span>\u00a0<\/span><\/p>\n

Braddon <\/span>McCleland <\/span>shares his unique transition from an accounting background to establishing <\/span>a thriving managed services business. He underscores the adaptability required <\/span>to shift career paths and the benefits of leveraging <\/span>a services model to demonstrate <\/span>value to customers.<\/span>\u00a0<\/span><\/p>\n

Braddon says: <\/span>„[Having] <\/span>a <\/span>services model allowed us to demonstrate the value we were adding to our <\/span>customers‘ businesses more easily.“<\/span>\u00a0<\/span><\/p>\n

Listen on Apple<\/span><\/a>, Spotify<\/span><\/a>, or w<\/span>atch <\/span>on YouTube<\/span><\/a><\/span>.\u00a0<\/span><\/strong><\/p>\n

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Episode 10: <\/b><\/span>Family Affair<\/b><\/span>\u2014Growing Brite <\/b><\/span>into a Great MSP with Justin Smith<\/b><\/span>\u00a0<\/span><\/p>\n

Justin Smith <\/span>shares <\/span>his journey <\/span>growing Brite into a <\/span>successful MSP, emphasizing the value of family involvement and the unique <\/span>dynamics it brings to business operations and culture.<\/span> \u00a0<\/span><\/p>\n

Justin <\/span>says: „Having <\/span>a family business means you’re not just building a company; you’re nurturing a <\/span>legacy. It’s about more than profit; it’s about creating something that lasts <\/span>and reflects our shared values.“<\/span>\u00a0<\/span><\/p>\n

Listen on Apple<\/span><\/a>, Spotify<\/span><\/a>, or wa<\/span>tch <\/span>on YouTube<\/span><\/a><\/span>.\u00a0<\/span><\/strong><\/p>\n

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\n","protected":false},"excerpt":{"rendered":"

As we come to the end of the first season of our Now That’s It podcast, Chris Massey looks back at some of the highlights from the first 10 episodes.<\/p>\n","protected":false},"author":108,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-51099","post","type-post","status-publish","format-standard","hentry","topic-msp-business"],"acf":[],"yoast_head":"\nNow That\u2019s IT, Season 1 Highlights\u2014Part 1\u00a0 - N-able<\/title>\n<meta name=\"description\" content=\"As we come to the end of the first season of our Now That's It podcast, we look back at some of the highlights from the first 10 episodes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/de\/blog\/now-thats-it-season-1-highlights-part-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Now That\u2019s IT, Season 1 Highlights\u2014Part 1\u00a0 - 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