{"id":5427,"date":"2017-08-16T15:44:19","date_gmt":"2017-08-16T14:44:19","guid":{"rendered":"https:\/\/www.n-able.com\/?p=5427"},"modified":"2024-05-16T19:06:37","modified_gmt":"2024-05-16T18:06:37","slug":"custom-made-why-tailoring-services-customer-needs-right-approach-it-force","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force","title":{"rendered":"Custom-Made: Why Tailoring Services to Customer Needs is the Right Approach for IT Force"},"content":{"rendered":"<p>The best managed service providers (MSPs) are not only experts\u2014they are their customers\u2019 partners. MSP solutions are not one-size-fits-all, and customer needs vary from basic requirements to full-fledged management and support; delivering a complex, cumbersome solution can be as disruptive as inadequate support. IT Force, based in Dublin City, Ireland, has built its\u00a0award-winning services based on understanding its customers\u2019 goals and customizing services to ensure the right approach.<\/p>\n<p>IT Force supports companies in industry verticals ranging from government to real estate and from 10 to 100 employees. A key area of expertise is working with financial customers, where information security and robust IT systems are critical. With this in mind, IT Force earned ISO 27001 certification, highlighting the company&#8217;s\u00a0expertise and commitment to data security. John Bergin, Managing Director of IT Force, notes, \u201cWe have a key area of expertise in helping customers manage their data better. We do change control\u2014which is especially important to financial services companies\u2014plus compliance, data inventory, and protection, and we can also assist in planning customers\u2019 data strategy.\u201d<\/p>\n<h3>Providing a Tailored Solution<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2017\/08\/custom_made.jpg\" alt=\"custom_made.jpg\" width=\"417\" height=\"206\" align=\"right\" hspace=\"5\" data-entity-type=\"\" data-entity-uuid=\"\" \/>But the hallmark of IT Force\u2019s MSP services is its ability to tailor solutions and partner with its customers. Centaur Fund Services is one such customer, and Managing Director Karen Malone made this advantage clear as she described the key benefits of working with IT Force:<\/p>\n<ul>\n<li>Expertise: IT Force has the skillset and expertise to not only implement the tools, but to analyze the results and provide expert recommendations<\/li>\n<li>Access: Through access to the IT portal, Centaur can quickly see and understand its environment and its health in real-time<\/li>\n<li>Peace of Mind: Karen is most appreciative of the support she receives, from the portal to regular contact from her IT Force support team. She states, \u201cThere is always someone available when I call.\u201d<\/li>\n<\/ul>\n<h3>A Modular Approach Powered by SolarWinds MSP<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2017\/08\/scalable.jpg\" alt=\"scalable.jpg\" width=\"417\" height=\"206\" align=\"left\" hspace=\"5\" data-entity-type=\"\" data-entity-uuid=\"\" \/>Building solutions specific to your customers\u2019 needs requires a modular approach, and IT Force uses the portfolio from SolarWinds to provide exactly that, from\u00a0<a href=\"https:\/\/www.solarwindsmsp.com\/products\/n-central\" target=\"_blank\" rel=\"noopener\">MSP N&#8209;central<\/a>\u00a0providing remote monitoring and automation to\u00a0<a href=\"https:\/\/www.solarwindsmsp.com\/products\/backup-recovery\" target=\"_blank\" rel=\"noopener\">MSP Backup<\/a>\u00a0for fast disaster and disruption recovery. Moreover, this approach enables future scalability, supplying new and expanded services as your customers grow.<\/p>\n<p>John also believes that customers\u2014especially those in the financial industry\u2014benefit most from proactive services. \u201cOver the years, we refocused on small to medium Irish financial services companies, and Centaur is a great example. We do everything for them, including helping them with strategy, advice, consultancy, support, implementation, and services like patching and monitoring.\u201d SolarWinds also enables support here, including the\u00a0<a href=\"https:\/\/www.solarwindsmsp.com\/products\/risk-intelligence\" target=\"_blank\" rel=\"noopener\">Risk Intelligence<\/a>\u00a0tool, part of the Remote Managing and Monitoring (RMM) portfolio.<\/p>\n<p>IT Force\u2019s proactive approach, customized solutions, and partnership mentality has proven itself not only in revenue, but also in industry recognition: MSPmentor recently named the company as one of the top managed service providers worldwide. Aldrin Brown, Editor in Chief, states, \u201cOn behalf of MSPmentor, I would like to congratulate IT Force for its recognition as an MSP 501 honoree. The managed service provider market is evolving at a rapid pace, and the companies showcased on the 2017 MSP 501 list represent the most agile, flexible, and innovative organizations in the industry.\u201d<\/p>\n<p class=\"no-ext\"><b><a href=\"https:\/\/www.itforce.ie\/managed-services\" target=\"_blank\" rel=\"follow noopener\">Click Here<\/a>\u00a0to Learn More about IT Force<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Understanding customers\u2019 goals and customizing services to fit is crucial to building a successful MSP. Find out how SolarWinds MSP helps you do that.<\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5427","post","type-post","status-publish","format-standard","hentry","topic-msp-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Custom-Made: Why Tailoring Services to Customer Needs is the Right Approach for IT Force - N-able<\/title>\n<meta name=\"description\" content=\"Understanding customers\u2019 goals and customizing services to fit is crucial to building a successful MSP. Find out how SolarWinds MSP helps you do that.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Custom-Made: Why Tailoring Services to Customer Needs is the Right Approach for IT Force - N-able\" \/>\n<meta property=\"og:description\" content=\"Understanding customers\u2019 goals and customizing services to fit is crucial to building a successful MSP. Find out how SolarWinds MSP helps you do that.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force\" \/>\n<meta property=\"og:site_name\" content=\"N-able\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NableMSP\" \/>\n<meta property=\"article:published_time\" content=\"2017-08-16T14:44:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-16T18:06:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2017\/08\/custom_made.jpg\" \/>\n<meta name=\"author\" content=\"Pete Roythorne\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Nable\" \/>\n<meta name=\"twitter:site\" content=\"@Nable\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Pete Roythorne\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"3\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force\"},\"author\":{\"name\":\"Pete Roythorne\",\"@id\":\"https:\/\/www.n-able.com\/de#\/schema\/person\/d6ca231a620b3d6123d2775901a88837\"},\"headline\":\"Custom-Made: Why Tailoring Services to Customer Needs is the Right Approach for IT Force\",\"datePublished\":\"2017-08-16T15:44:19+01:00\",\"dateModified\":\"2024-05-16T18:06:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force\"},\"wordCount\":551,\"publisher\":{\"@id\":\"https:\/\/www.n-able.com\/de#organization\"},\"image\":{\"@id\":\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2017\/08\/custom_made.jpg\",\"articleSection\":[\"MSP Business\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force\",\"url\":\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force\",\"name\":\"Custom-Made: Why Tailoring Services to Customer Needs is the Right Approach for IT Force - N-able\",\"isPartOf\":{\"@id\":\"https:\/\/www.n-able.com\/de#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.n-able.com\/de\/blog\/custom-made-why-tailoring-services-customer-needs-right-approach-it-force#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2017\/08\/custom_made.jpg\",\"datePublished\":\"2017-08-16T15:44:19+01:00\",\"dateModified\":\"2024-05-16T18:06:37+00:00\",\"description\":\"Understanding customers\u2019 goals and customizing services to fit is crucial to building a successful MSP. 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