Welcome to the February Head Nerd Boot Camps and Office Hours listings. This month is brimming with exciting sessions that you won\u2019t want to miss. Whether you\u2019re looking to leverage Cloud Commander to build a more \u2018sale-able\u201d MSP\u00a0or plan a Cyber Security tabletop exercise, the Head Nerds have got you covered.<\/p>\n
And don\u2019t forget,\u00a0Empower Berlin<\/a>\u00a0is just around the corner!<\/p>\n <\/a> Click on the links to read more and register:<\/p>\n <\/a><\/p>\n Join us for an interactive session on „Utilizing the N central Active Issues View for Better Health Monitoring and Troubleshooting“. In this boot camp, you\u2019ll learn how to leverage the N central Active Issues View to gain deeper insights into the health of your monitoring systems. Discover how to quickly identify and prioritize critical issues, analyze real-time data, and use pivot tables for efficient troubleshooting. By the end of this session, you will be equipped with practical skills to enhance your ability to manage system health and resolve issues swiftly, ensuring optimal performance and minimal downtime.<\/p>\n Register here<\/strong> <\/a><\/p>\n The new N able Cloud Commander\u2122 solution is more than just a shiny new piece of technology. It\u2019s something that can deliver increased value to both you and your customers. What should MSPs be doing to attract investors and make their MSP more enticing? Integrating N able Cloud Commander into your management stack can help. In this boot camp, hosted by N able Head Nerds Stefanie Hammond and Joe Ferla, participants will learn how Cloud Commander can accomplish three key objectives for their MSP.<\/p>\n Register here<\/strong><\/a> <\/a><\/p>\n Join the „Cybersecurity Principles for the Modern MSP“ Boot Camp to build a strong foundation in cyber-resiliency. Designed for Managed Services Providers (MSPs), this Boot Camp covers everything from threat detection and response to security frameworks and effective client communication. Gain the skills to integrate cybersecurity into your services and create secure, resilient environments for your clients.<\/p>\n Register here<\/a><\/strong> <\/a><\/p>\n You have been busy executing your marketing strategy and have implemented an outbound telemarketing motion to attract new leads for your MSP. You have successfully connected with a prospect that is interested in your services and wants to meet with you. Now what? In this first of a three-part boot camp series focused on the MSP sales process, this session will concentrate on the initial qualification meeting with a new prospect. The goal of this first meeting is to ask the right set of questions to determine if there is a fit between your MSP and your prospect\u2019s business. If so, you can move forward with scheduling a second meeting, where you would conduct a thorough network and cybersecurity assessment.<\/p>\n Register here<\/a><\/strong> <\/a><\/p>\n Preparedness for worst-case scenarios is crucial for a complete cybersecurity strategy. The „Planning a Cybersecurity Tabletop Exercise“ Boot Camp helps MSPs and IT professionals develop skills to conduct effective preparations. Learn about the principles, processes, and resources needed to simulate incidents and assess client readiness. Tabletop exercises not only improve cyber-resilience but also provide opportunities to drive new revenue and increase service adoption. You’ll learn to create practical scenarios, engage stakeholders, and ensure everyone understands their role in a crisis.<\/p>\n Register here<\/a><\/strong> <\/a><\/p>\n If you cannot measure it, you cannot manage it. These are words to live by in the MSP space. In this Boot Camp, we will go over the three KPIs that you should be tracking as a leader in your MSP. We will cover the NPS scores, Utilization Rates, and First Time to Resolution KPIs. We will also dig into why I feel if you are only tracking a few KPIs, these are the most important.<\/p>\n Register here<\/a><\/strong> <\/a><\/p>\n Whether you’re adding a single server or hundreds of laptops, Cove Data Protection can easily be deployed throughout your organization or across your customer base, in minutes with just a few clicks. Cove delivers the peace of mind that that you will have robust data recovery options available to you when disaster strikes. Join our Head Nerd as they walk you through automating deployment of Cove Data Protection.<\/p>\n Register here<\/a><\/strong> <\/a><\/p>\n You\u2019ve completed a successful initial meeting with your prospect and determined they are a qualified lead and potential good fit for your MSP. In this second session of a three-part boot camp series focused on the MSP sales process, we will concentrate on that critical follow-up meeting, where you will need to gather your data to develop a compelling proposal that you can deliver to your prospect.<\/p>\n Register here<\/a><\/strong> <\/a><\/p>\n In addition to our Boot Camp series, the Head Nerds host drop-in\u00a0Office Hours<\/a>\u00a0where you can participate in discussions with them. Join in and be a part of the conversation!<\/p>\n Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business. Register here<\/a><\/p>\n Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.<\/p>\n 11:00 – 12:00 EST (17:00 – 18:00 CET)<\/p>\n Register here<\/a><\/p>\n Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!<\/p>\n 11:00 – 12:00 EST (17:00 – 18:00 CET)<\/p>\n Register here<\/a><\/p>\n Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask\u00a0him about that or other best practices for keeping your customers safe.<\/p>\n 11:00 – 12:00 ET (17:00 – 18:00 CET)<\/p>\n Register here<\/a><\/p>\n Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.<\/p>\n 11:00 – 12:00 EDT (17:00 – 18:00 CEST)<\/p>\n Register here<\/a><\/p>\n Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.<\/p>\n 10:00 – 11:00 ET (16:00 – 17:00 CET)<\/p>\n Register here<\/a><\/p>\nReserve Your Seat for an N‑able Boot Camp<\/strong><\/h2>\n
\nJoin us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here\u2019s a full listing of everything that\u2019s happening this month.<\/p>\n\n
N‑central Monitoring: Leveraging Active Issues and Pivot Tables for Rapid Troubleshooting \u2013 February 4, 2025<\/h3>\n
\n
\nReturn to listing<\/em><\/span><\/a><\/p>\nLeveraging Cloud Commander to Build a More \u2018Sale-able\u2019 MSP \u2013 February 6, 2025<\/h3>\n
\n
\nReturn to listing<\/em><\/span><\/a><\/p>\nCybersecurity Principals for the Modern MSP \u2013 February 11, 2025<\/h3>\n
\n
\nReturn to listing<\/em><\/span><\/a><\/p>\nMastering Sales Success \u2013 Conducting Effective Discovery Meetings \u2013 February 13, 2025<\/h3>\n
\n
\nReturn to listing<\/em><\/span><\/a><\/p>\nPlanning a Cyber Security Tabletop Exercise \u2013 February 18, 2025<\/h3>\n
\n
\nReturn to listing<\/em><\/span><\/a><\/p>\n3 KPIs that you Should be Measuring and Why \u2013 February 20, 2025<\/h3>\n
\n
\nReturn to listing<\/em><\/span><\/a><\/p>\nCove Data Protection: Automating Deployment – February 25, 2025<\/h3>\n
\n
\nReturn to listing<\/em><\/span><\/a><\/p>\nMastering Sales Success \u2013 Conducting Assessments that Yield Results \u2013 February 27, 2025<\/h3>\n
\n
\nReturn to listing<\/em><\/span><\/a><\/p>\nHead Nerd 2025 Office Hours<\/h2>\n
N‑central \u2013 February 4, 2025<\/h3>\n
\n11:00-12:00 ET (17:00-18:00 CET)<\/p>\nN‑sight RMM \u2013 February 6, 2025<\/h3>\n
Cove Data Protection \u2013 February 11, 2025<\/h3>\n
Security \u2013 February 13, 2025<\/h3>\n
Business \u2013 February 18, 2025<\/h3>\n
Operational Efficiency \u2013 February 20, 2025<\/h3>\n