{"id":6367,"date":"2011-03-07T22:08:58","date_gmt":"2011-03-07T22:08:58","guid":{"rendered":"https:\/\/www.n-able.com\/?p=6367"},"modified":"2024-10-07T15:19:20","modified_gmt":"2024-10-07T14:19:20","slug":"protect-your-client-catastrophe-and-everyone-wins","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/de\/blog\/protect-your-client-catastrophe-and-everyone-wins","title":{"rendered":"Protect Your Client from Catastrophe and Everyone Wins"},"content":{"rendered":"

A Managed Service Solution is quite often the best support solution for most small businesses that depend on their computer systems.<\/p>\n

Being proactive, monitoring systems for early problem identification, and providing remote support for instant problem resolution all make for more reliable systems and happier clients.<\/p>\n

But for many small business owners, a Managed Service Solution still looks like a large monthly fee, rather than the low, hourly rates and break\/fix service they\u2019ve been accustomed to for so long.<\/p>\n

So, how do you convince a customer who\u2019s stuck on hourly rates that a proactive approach is the better way to go?<\/p>\n

I like to ease them into a managed service by getting them integrated with a small, but very important entry into having their systems monitored. I might take an approach similar to the following:<\/p>\n

\u201cI understand you\u2019re not quite ready for fully managed support. And I\u2019ll be glad to continue supporting you at my standard hourly rate. But it\u2019s just simply irresponsible on both our parts not to keep tabs on at least the critical areas of the network like the backup and antivirus systems. Heaven forbid the server crashes and I have to give you the news that the backup hasn\u2019t worked in weeks. You\u2019ll have my head on a platter! Or what if a virus spreads through the office like wildfire because the AV software failed to update? I honestly don\u2019t physically have the time to rebuild every one of the workstations on the network. And even if I did, I know you wouldn\u2019t appreciate the downtime… or the enormous invoice.<\/em><\/p>\n

So how about I just setup the monitoring for just these two systems? If the backup fails, or if the antivirus fails to update or stops running, we\u2019ll get an instant email alert.<\/em><\/p>\n

I can set this up for you for just $1.00 a day. For what\u2019s really a very insignificant amount, we\u2019ll have peace of mind that at least the data is safe and that we\u2019re as protected as can be from having a virus shut us down.\u201d<\/em><\/p>\n

An option like this can get you in the door with basic monitoring and a steady, monthly fee, even if it’s minimal. Once you’ve sold the client on this, it’s just a small step to moving them to a\u00a0Managed Antivirus<\/a>\u00a0or\u00a0Managed Online Backup<\/a>\u00a0solution. The point is, if they’re paying the small monthly fee, they’re still basically locking you in as the IT Support and you’ll have continued opportunities for ongoing maintenance.<\/p>\n

After you have your monitoring systems in place, you have the option and ability to do a spot check of the server in the future, and if you find errors in the system logs that require attention, it gives you an opportunity to go back to your client and say,„It\u2019s a good thing I caught this. I really think it’s in everyone’s best interest if you let me monitor for these things 24×7. It will prevent problems and keep support costs down in the long run.“<\/em><\/p>\n

Regular monitoring of your clients systems is generally the safest and most efficient way to maintain their systems. But it might take a little work to convince your hourly-rate customers of this. Get in the door by monitoring the most critical systems and it can open up the opportunities to move all your customers to a higher level of managed support.<\/p>\n

Visit Robert at his website,\u00a0<\/strong>http:\/\/SuccessfulComputerConsulting.com<\/strong><\/a>, where he\u2019s giving away some very useful (and very free) tools and marketing strategies that can help you build your MSP Business today.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

A Managed Service Solution is quite often the best support solution for most small businesses that depend on their computer systems.<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6367","post","type-post","status-publish","format-standard","hentry","topic-msp-business"],"acf":[],"yoast_head":"\nProtect Your Client from Catastrophe and Everyone Wins - N-able<\/title>\n<meta name=\"description\" content=\"A Managed Service Solution is quite often the best support solution for most small businesses that depend on their computer systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/de\/blog\/protect-your-client-catastrophe-and-everyone-wins\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Protect Your Client from Catastrophe and Everyone Wins - 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