{"id":37518,"date":"2022-09-14T10:52:54","date_gmt":"2022-09-14T09:52:54","guid":{"rendered":"https:\/\/www.n-able.com\/?p=37518"},"modified":"2022-09-14T10:52:54","modified_gmt":"2022-09-14T09:52:54","slug":"using-automation-deliver-reliable-managed-security-services","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/es\/blog\/using-automation-deliver-reliable-managed-security-services","title":{"rendered":"Using automation to deliver reliable managed security services"},"content":{"rendered":"

As a Cloud Service Provider (CSP), Managed Service Provider (MSP), or Managed Security Service Provider (MSSP) you are instrumental in delivering effective and reliable managed security services<\/span>\u00a0to your clients.<\/span><\/p>\n

With cybercriminals taking advantage of less secure environments and becoming more advanced with their security breaches, this is becoming increasingly complex. This is making<\/span><\/p>\n

security a hot topic in the media, but the benefit here is that it\u2019s helping potential customers understand the importance of protecting their data. As a result, we are seeing security services turn from a \u2018nice to have\u2019, to an essential service for our partners.<\/span><\/p>\n

Getting on top of your security game<\/b><\/span><\/h2>\n

If you\u2019re not already on top of your security offering, there is a big opportunity to level up your service. There are five steps you should consider to start this process:<\/span><\/p>\n

    \n
  1. Define a comprehensive security offering<\/span><\/li>\n
  2. Provide ongoing work to maintain compliance<\/span><\/li>\n
  3. Gain more customers and increase revenue<\/span><\/li>\n
  4. Become the \u2018go-to\u2019 CSP\/MSP\/MSSP for security<\/span><\/li>\n
  5. Support your long-term success<\/span><\/li>\n<\/ol>\n

    Security without automation is challenging<\/b><\/span><\/h2>\n

    Keeping organizations \u2018threat free\u2019 is impossible to do without the right security solutions<\/span><\/a>.<\/span><\/p>\n

    Today, security management is still largely manual: teams invest hours configuring security policies and applying sufficient protection to users and groups. In our fast-moving world, this isn\u2019t sustainable and will lead to service providers failing to stop cyberattacks.\u00a0<\/span><\/span><\/p>\n

    Why? Because cyberattacks are too sophisticated, meaning that criminals can easily identify the weak links in an organization\u2019s network and gain access. On top of this, new threats are emerging constantly, and attack timings are unpredictable so they can hit any network at any time. This makes it almost impossible for service providers to keep up without the help of the right tools and software.<\/span><\/p>\n

    Cloud User Hub<\/b><\/a><\/span> helps CSPs improve their security processes. Allowing them to manage all their customers and users from one platform, and service multiple tenants with one user account. Teams no longer need to use complex PowerShell scripts, but can easily build Command Blocks and Sets into security processes and use triggers to help manage clients\u2019 security needs. CSPs can have confidence that their customers are better protected and more secure when they use Cloud User Hub.<\/b><\/span><\/p>\n

    The benefits of automated security<\/span><\/h2>\n

    For efficient results, CSPS, MSPs, and MSSPs should depend less on their security teams and analysts, and instead lean on security software <\/span>solutions to accomplish the following:<\/span>\u00a0<\/span><\/p>\n

    1. Fully automate the tenant security setup<\/span><\/h3>\n

    You need to keep tight control of your customers\u2019 workspace environments. Sophisticated solutions allow you to assign any security policy to tenant setups using pre-defined commands and triggers.<\/span><\/span>\u00a0These rules and workflows can be deployed widely across multiple or specific users and groups.<\/span><\/p>\n

    2. Control user access and roles
    \n<\/span><\/h3>\n

    There could be hundreds of users connected to an organization\u2019s OneDrive. The likelihood is that sensitive information should only be accessed by certain groups or users. Automation lets you easily set up and manage specific Role Based Access Control (RBAC) to help with this.<\/span><\/p>\n

    Service Providers can build RBAC Commands into workflows and deploy as widely or selectively as needs be. This effective method is more reliable than PowerShell scripts, which can contain errors and need frequent updates. These\u00a0workflows can be triggered<\/span><\/span>\u00a0<\/span>\u00a0each time a user is added to a particular security group, without the need for manual configuration.<\/span><\/p>\n

    This process is an efficient and more accurate way to manage and deploy permissions, protections, and passwords.<\/span>\u00a0<\/span><\/p>\n

    3. Respond to breaches faster
    \n<\/span><\/h3>\n

    The need for human intervention can be heavily reduced when you automate your security operations. You can prioritize threats and handle certain attacks automatically with instructions created by Command Blocks and Sets. This can reduce response times and address security issues without the need for manual effort. Most importantly, automation will allow you to respond to breaches much more quickly.<\/span><\/p>\n

    4. Be the \u2018eyes and ears\u2019 of your team
    \n<\/span><\/h3>\n

    The amount of security notifications that come through to response teams is vast. When controlled manually, this can cause more harm than good. Imagine constantly looking at a screen to prioritize each alert\u2014you\u2019d never have a day off!<\/span><\/p>\n

    Cloud User Hub<\/a><\/span> allows you to easily automate the management of all of your Microsoft tenants, users, and licenses from a single hub. Helping you to <\/span>lower response times, and increase the quality and speed of investigation.\u00a0<\/span><\/span><\/p>\n

    In short, security automation maximizes the efficiencies of your security team and helps take the pressure of their workloads by letting technicians focus on the work that requires judgement, planning, and other skills. <\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

    5. Improved costs
    \n<\/span><\/h3>\n

    It\u2019s been well documented over the past couple of years that service providers are finding it hard to hire technicians. The IT talent shortage doesn\u2019t just make it hard to employ the right people, it also means you\u2019re paying top dollar for talent. Security automation covers the low-skill and repetitive tasks, meaning leaders can reallocate people to complete more challenging projects.<\/span>\u00a0<\/span><\/p>\n

    6. Improved efficiencies
    \n<\/span><\/h3>\n

    The sheer amount of security threats each day means help desk teams can easily become inundated with ticket requests. Teams can use their solutions alongside automated commands to handle the most basic troubleshooting tickets, without needing to lift a finger.<\/span><\/p>\n

    Tickets that contain real security issues can then be flagged and put it in front of the eyes of a skilled worker to investigate further. Automated solutions can send pre-arranged messaging to companies that explain their security has been compromised, and containing clear instructions on next steps.<\/span><\/p>\n

    Ready to automate your security processes?<\/b><\/span><\/h2>\n

    To stay secure, service providers need to automate their security processes. Automation solutions enable stronger, more reliable security controls than manual management. Even the most cyber resilient companies should assess their automation tools to see if it covers their every need.<\/span>\u00a0<\/span><\/p>\n

    Cloud User Hub<\/b><\/a><\/span> brings in a new era of control for Microsoft CSPs. <\/b>Click here to try it for free<\/b><\/span><\/a><\/span><\/p>\n

    Laura Moise is Sr. Product Marketing Manager at N‑able<\/i><\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    To ensure their customer stay secure, CSPs need to automate their security processes. Laura Moise looks at how N-able Cloud User Hub gets you started.<\/p>\n","protected":false},"author":98,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-37518","post","type-post","status-publish","format-standard","hentry","topic-cloud-computing","topic-security"],"acf":[],"yoast_head":"\nUsing automation to deliver reliable managed security services - N-able<\/title>\n<meta name=\"description\" content=\"To ensure customers stay secure, CSPs need to automate security processes. 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