{"id":46526,"date":"2023-06-28T11:29:45","date_gmt":"2023-06-28T10:29:45","guid":{"rendered":"https:\/\/www.n-able.com\/?p=46526"},"modified":"2023-06-29T11:50:38","modified_gmt":"2023-06-29T10:50:38","slug":"podcast-now-thats-it-episode-5-chris-janssen-ictivity","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/es\/blog\/podcast-now-thats-it-episode-5-chris-janssen-ictivity","title":{"rendered":"PODCAST: Now That\u2019s It, Episode 5: Chris Janssen, Ictivity"},"content":{"rendered":"

Unearth the secrets of prioritizing the end user to transform your business with Chris Janssen. In a power-packed discussion, we dissect his company’s significant shift from 80% projects to 80% managed services within a decade. Pick up tips on what it takes to be a successful technician or consultant, as Chris emphasizes the importance of attitude, work ethic, and a willingness to do more for the customer. We also delve into the nuances of transitioning from technical environments to customer adoption programs. In the second half, we explore the creation of fresh roles like partner success managers<\/a> and customer success managers, and Chris\u2019s decision to maintain on-site managed services for a personal touch with clients. Discover the key role of customer feedback in driving product development decisions and boosting customer satisfaction. Chris\u2019s insights into customer-centric strategies for business growth are not to be missed. So tune in, and let\u2019s navigate the journey of putting the customer first together.<\/span><\/p>\n

Now That\u2019s It: Stories of MSP Success<\/em>, dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew\u2026.. Now, that\u2019s it.<\/span><\/p>\n

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