{"id":5301,"date":"2022-11-07T19:28:15","date_gmt":"2022-11-07T19:28:15","guid":{"rendered":"https:\/\/www.n-able.com\/?p=5301"},"modified":"2022-12-02T13:26:00","modified_gmt":"2022-12-02T13:26:00","slug":"rmm-essentials-what-it-and-why-do-you-need-one","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/es\/blog\/rmm-essentials-what-it-and-why-do-you-need-one","title":{"rendered":"RMM Essentials\u2014What is it and why do you need one?"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">RMM stands for Remote Monitoring and Management and is a software platform used to remotely manage desktops, servers, and mobile devices within your networks.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Install a small piece of software called an Agent onto each device on a network and it will gather a whole range of information about any hardware and software being used on that device. The agent then uploads this information to a cloud portal where it can be accessed remotely by helpdesk technicians.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">An RMM platform is crucial for professionally maintaining a healthy network, allowing technicians to securely connect to PCs and servers at the click of a button. They are also essential for IT support businesses looking to move to Managed Service Provider (MSP) status.<\/span><\/p>\n<h2 class=\"p2\"><span class=\"s1\">Features of RMM Systems<\/span><\/h2>\n<p class=\"p3\"><span class=\"s2\">Good\u00a0<a href=\"https:\/\/www.n-able.com\/solutions\/remote-monitoring-and-management\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">RMM solutions<\/span><\/a><\/span><span class=\"s4\">\u00a0<\/span><span class=\"s1\">have a wide range of features, which will allow you to better manage your networks. These include:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><b><\/b><span class=\"s1\"><b>Remote Access \/ Screen Sharing<br \/>\n<\/b>This allows technicians to remotely connect to Windows<\/span><span class=\"s6\"><sup>\u00ae<\/sup><\/span><span class=\"s1\">, Mac<\/span><span class=\"s6\"><sup>\u00ae<\/sup><\/span><span class=\"s1\">, and Unix<\/span><span class=\"s6\"><sup>\u00ae<\/sup><\/span><span class=\"s1\">-based systems at the click of a button without any input from the end user. Giving engineers quick <a href=\"https:\/\/www.n-able.com\/products\/n-sight-rmm\/remote-access\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">remote access<\/span><\/a> <\/span><span class=\"s7\">via access to devices allows for faster response times and makes life easier for non-technical end users.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li1\"><b><\/b><span class=\"s1\"><b>Patch Management<br \/>\n<\/b>This enables you to roll out patches automatically based on policy settings. Want critical updates and service packs to install every Friday even for new devices added to the network? Set the policy and it will apply to the whole network. Don\u2019t leave it to chance and hope they install correctly. A solid <a href=\"https:\/\/www.n-able.com\/products\/n-central-rmm\/patch-management\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">RMM<\/span><\/a><\/span> <span class=\"s7\">tool will automatically log a support ticket with your helpdesk via email alerting them if any issues arise that need resolving.<\/span><\/li>\n<li class=\"li4\"><b><\/b><span class=\"s1\"><b>Layered Security<br \/>\n<\/b>With the rapid rise in cybersecurity threats, we need a growing tool set to be able to effectively fight against cyberattacks. An RMM solution should provide you with not only standard <a href=\"\/\/\/features\/server-antivirus-software\" target=\"_blank\" rel=\"noopener\"><span class=\"s8\">antivirus<\/span><\/a>, but also <a href=\"https:\/\/www.n-able.com\/products\/endpoint-detection-and-response\" target=\"_blank\" rel=\"noopener\"><span class=\"s9\">endpoint detection and response (EDR<\/span><\/a><\/span><span class=\"s10\">)<\/span><span class=\"s10\">,<\/span><span class=\"s1\"> which offers a step up in terms of protection. It should also provide\u2014or at least have the ability to integrate\u2014a <a href=\"https:\/\/www.n-able.com\/products\/passportal\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">password management service<\/span><\/a><\/span><span class=\"s13\">, and <a href=\"https:\/\/www.n-able.com\/products\/mail-assure\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">mail protection<\/span><\/a> <\/span><span class=\"s13\">as well as things like DNS filtering<\/span><span class=\"s1\">. And of course a solid backup functionality. <\/span><\/li>\n<li class=\"li1\"><b><\/b><span class=\"s1\"><b>Remote Software Installation<br \/>\n<\/b>No need to always connect to each device to install software. An RMM platform <\/span><span class=\"s1\">enables you to simply setup a script and deploy software silently to one device or one thousand with ease.<\/span><\/li>\n<li class=\"li5\"><b><\/b><span class=\"s1\"><b>Hardware Failure<\/b><br \/>\nDon\u2019t wait for your next onsite visit to discover a server hard drive has failed or a UPS battery needs replacing. These issues need dealing with quickly before they cause you real problems. The RMM agent will constantly monitor the health of all hardware attached to the network to detect failures and automatically alert your engineers. <\/span><span class=\"s16\">Many RMM solutions also support <a href=\"https:\/\/www.n-able.com\/products\/n-central-rmm\/automation\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">IT automation<\/span><\/a><\/span><span class=\"s16\">\u00a0in the RMM, so that if an alert is generated scripts can be triggered to mitigate your most common issues without the need for any human intervention.<\/span><\/li>\n<li class=\"li1\"><b><\/b><span class=\"s1\"><b>Unattended Scheduled Reboots<br \/>\n<\/b>Setup a server or desktop reboot during office hours and have that device reboot overnight automatically. You no longer need to connect to the device to setup a scheduled task or even manually reboot them during business hours. Configure an unattended reboot from the RMM portal with a few clicks and say good bye to late nights doing little jobs like this.<\/span><\/li>\n<li class=\"li1\"><b><\/b><span class=\"s1\"><b>Hardware and Software Auditing<br \/>\n<\/b>Auditing hardware and software is such a chore, but having an RMM agent deployed to all devices on your network means it\u2019s already gathered the part and serial numbers of servers and workstations for you. Want to run out a list of all devices, or check the warranty status of all devices? <\/span><span class=\"s1\">You can run an auditing report and collate all this information and more with ease.<\/span><\/li>\n<\/ul>\n<p class=\"p4\"><span class=\"s1\">It&#8217;s important to note that if you\u2019re looking for or appraising a potential solution<\/span><span class=\"s12\">\u00a0<\/span><span class=\"s1\">you need to ensure that <a href=\"https:\/\/www.n-able.com\/products\/n-central-rmm\/network-and-device-management\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">the RMM<\/span><\/a><\/span> <span class=\"s1\">can support both Windows and Apple devices. Historically, a lot of service providers focus their skill set on supporting Windows devices and exclude Apple, however with the growing numbers of Apple devices being used on customer networks you cannot ignore them. If these devices are left unpatched they can represent a serious vulnerability on the network. A good RMM platform will provide you with the same manage capabilities for Apple and for Windows, this will help you manage both platforms and make it easy for technicians to adapt their skills to what is often a new environment for them.<\/span><\/p>\n<h2 class=\"p6\"><span class=\"s1\">Using RMM to scale your business<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">Most young IT support businesses start out offering break\/fix to quickly grow a client base. Once you start to grow and take on engineers you need tools to help everyone in the team manage customer issues.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">At this stage, efficiency starts to become an issue. If you are using a remote connection tool which requires the end user to initiate the connection by going to a website and downloading a connection tool, it wastes time and clients don&#8217;t like doing it.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">With a professional RMM tool you can instantly connect to any desktop or server in any of your networks without any interaction from the end user. This allows engineers to cut what could easily be a 20-minute call down to 10 minutes or less. The time saving starts to mount up quickly meaning engineers can close out more tickets each day holding off the need for you to employ additional staff.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Once you hit a certain size you can no longer keep all the information about your clients and their networks in your head, so you need a tool that allows engineers to quickly find the information about the systems they support. An RMM tool helps by standardizing where information is stored and the policies and settings used across your client base. Configuring standard antivirus and patch management policies that can be applied globally to endpoints allows for rapid adjustments to settings without having to touch the systems themselves. Now, it\u2019s all done remotely from a single portal.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Using an RMM tool allows you to standardize on antivirus systems. You will no longer have to manage several different vendors because any client you manage from your RMM tool can be configured to use its own antivirus. This reduces the amount of training engineers require and new ones can more quickly get up to speed. You can now concentrate your time on becoming an expert in one system rather than knowing a little about each.<\/span><\/p>\n<h2 class=\"p2\"><span class=\"s1\">Conclusion<\/span><\/h2>\n<p class=\"p1\"><span class=\"s1\">You can only properly manage large numbers of devices using a professional RMM tool. If you\u2019re not using one now and you want to scale your business or get more insights into your network, start now and you will soon wonder how you coped without one.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Giving your engineers the best tools available will also allow them to deliver a superior level of support to your customers. Detect issues before they occur, perform more work remotely, and save you time.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">If you\u2019re serious about professionally managing your networks or scaling your IT service business, an RMM tool is your next step.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><i>Ian Waters is a senior partner at MSP Southern IT Networks Ltd <\/i><\/span><\/p>\n<p class=\"p3\"><strong><span class=\"s18\">N&#8209;able offers two RMM platforms that cater for MSPs and IT departments of all sizes, helping them manage their IT infrastructures. <a href=\"https:\/\/www.n-able.com\/products\/n-sight-rmm\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">N&#8209;able N&#8209;sight<\/span><\/a><\/span><span class=\"s18\">\u00a0<\/span><span class=\"s1\"> is created to help give emerging MSPs and IT departments everything they need to get up and running managing their networks as quickly as possible. <a href=\"https:\/\/www.n-able.com\/products\/n-central-rmm\" target=\"_blank\" rel=\"noopener\"><span class=\"s14\">N&#8209;able N&#8209;central<\/span><\/a> offers the flexibility and scalability to help service providers manage larger networks.<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re wondering what an RMM platform is and how one could benefit your business, Ian Waters has all the answers.<\/p>\n","protected":false},"author":53,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5301","post","type-post","status-publish","format-standard","hentry","topic-remote-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RMM Essentials\u2014What is it and why do you need one? - N-able<\/title>\n<meta name=\"description\" content=\"If you\u2019re wondering what an RMM platform is and how one could benefit your business, read this blog to get all the answers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/es\/blog\/rmm-essentials-what-it-and-why-do-you-need-one\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RMM Essentials\u2014What is it and why do you need one? - N-able\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re wondering what an RMM platform is and how one could benefit your business, read this blog to get all the answers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.n-able.com\/es\/blog\/rmm-essentials-what-it-and-why-do-you-need-one\" \/>\n<meta property=\"og:site_name\" content=\"N-able\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NableMSP\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-07T19:28:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-02T13:26:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.n-able.com\/wp-content\/uploads\/2021\/03\/share-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ian Waters\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Nable\" \/>\n<meta name=\"twitter:site\" content=\"@Nable\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ian Waters\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.n-able.com\/es\/blog\/rmm-essentials-what-it-and-why-do-you-need-one#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.n-able.com\/es\/blog\/rmm-essentials-what-it-and-why-do-you-need-one\"},\"author\":{\"name\":\"Ian Waters\",\"@id\":\"https:\/\/www.n-able.com\/es#\/schema\/person\/5040bf85908fbada819ede62bfdcb3a4\"},\"headline\":\"RMM Essentials\u2014What is it and why do you need one?\",\"datePublished\":\"2022-11-07T19:28:15+00:00\",\"dateModified\":\"2022-12-02T13:26:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.n-able.com\/es\/blog\/rmm-essentials-what-it-and-why-do-you-need-one\"},\"wordCount\":1267,\"publisher\":{\"@id\":\"https:\/\/www.n-able.com\/es#organization\"},\"articleSection\":[\"Remote Management\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.n-able.com\/es\/blog\/rmm-essentials-what-it-and-why-do-you-need-one\",\"url\":\"https:\/\/www.n-able.com\/es\/blog\/rmm-essentials-what-it-and-why-do-you-need-one\",\"name\":\"RMM Essentials\u2014What is it and why do you need one? 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