{"id":6315,"date":"2015-12-03T21:14:13","date_gmt":"2015-12-03T21:14:13","guid":{"rendered":"https:\/\/www.n-able.com\/?p=6315"},"modified":"2021-04-09T21:16:27","modified_gmt":"2021-04-09T20:16:27","slug":"making-the-shift-from-backup-to-availability-3","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/es\/blog\/making-the-shift-from-backup-to-availability-3","title":{"rendered":"Making the shift from backup to availability"},"content":{"rendered":"

No one really cares about the data in the backup set \u2013 whether it\u2019s an incremental or full backup, files or a snapshot of an image, etc. Why? Because the only thing that matters to both you and your customer when a backup is needed is\u00a0whether you can recover\u2026 and recover quickly<\/em>. I remember the old adage \u201cNo one cares how long it took to backup, but\u00a0everyone\u00a0<\/em>cares how long it takes to recover!\u201d Sound about right? Your customers today are wanting to know more than just you can recover\u00a0their\u00a0<\/em>data and applications; they\u2019re constantly concerned with meeting their customer\u2019s expectations of constant accessibility and availability of services. So,\u00a0that\u2019s<\/em>\u00a0the bar \u2013 always on, anytime, anywhere, from any device – that you need to be hitting.<\/p>\n

So, is focusing on traditional backups outdated?<\/em><\/p>\n

Taking the conversation deeper<\/h3>\n

\"critical\"<\/a>It\u2019s not so much time to throw out backup, but to more ensure everyone \u2013 you, your techs, and your customers \u2013 are thinking in terms of the\u00a0availability\u00a0<\/em>of your customer\u2019s business. Start with the idealistic goal \u2013 100% availability. So, nothing ever goes down\u2026 ever. Not realistic, but that\u2019s ok \u2013 it\u2019s a starting point for the conversation.<\/p>\n

Since something will break down, we take the conversation a bit deeper and now talk about which services, applications, and servers are tier 1 and critical to business operations. Keeping those parts of the business operational defines\u00a0what needs to be available<\/em>.<\/p>\n

Next, we need to\u00a0define availability<\/em>\u00a0\u2013 that is, how much lost time and data is acceptable to still have an application be classified as having been available. In backup terms, we\u2019re talking about establishing individual recovery time objectives (RTOs) and recovery point objectives (RPOs). Since we\u2019re trying to achieve availability \u2013 you know, where everything\u2019s running pretty much all the time \u2013 these need to be pretty low values, like less than an hour. Some companies are even pushing a matching\u00a015 minute<\/em>\u00a0RTO and RPO!<\/p>\n

Delivering availability<\/h3>\n

\"delivery\"<\/a>Now you have to figure out how to actually\u00a0deliver availability<\/em>, based on that RTO\/RPO combination. You may need to be looking at changing backup methods, the underlying infrastructure, a move to more virtualization, use of continual recovery, and other aspects of the backup and recovery process to build an environment where, proactively, you have backups being created in increments of the RPO to a recovery environment (which can be on-premise or in the cloud) that can facilitate spinning up the application or system in question with the latest backups in place within the time allotted by the RTO.<\/p>\n

It\u2019s a pretty tall order. But if you can plan, design, implement, and deliver this for your customers, you\u2019ve now elevated your services, allowing for additional revenue streams (availability-caliber backups, recovery testing, and the actual recovery) while increasing your customer\u2019s confidence that their business will continue to operate while in your capable hands.<\/p>\n","protected":false},"excerpt":{"rendered":"

No one really cares about the data in the backup set \u2013 whether it\u2019s an incremental or full backup, files or a snapshot of an image, etc. Why? Because the…<\/p>\n","protected":false},"author":51,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6315","post","type-post","status-publish","format-standard","hentry","topic-msp-business"],"acf":[],"yoast_head":"\nMaking the shift from backup to availability - N-able<\/title>\n<meta name=\"description\" content=\"Getting your customers to move away from thinking about backup and instead thinking in terms of availability can be a challenge. 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