{"id":37970,"date":"2021-01-04T11:04:11","date_gmt":"2021-01-04T11:04:11","guid":{"rendered":"https:\/\/www.n-able.com\/?p=37970"},"modified":"2022-10-20T18:57:42","modified_gmt":"2022-10-20T17:57:42","slug":"solving-key-csp-challenges","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/fr\/blog\/solving-key-csp-challenges","title":{"rendered":"Solving key CSP challenges"},"content":{"rendered":"

Growth and comfort do not coexist.<\/p>\n

By regularly chatting to our partners<\/a>, it is apparent that as businesses grow and the Microsoft eco-system changes, there are many challenges thrown into the mix. This can be unsettling for many, especially when companies invest in teams and processes to try and help their MSP business grow.<\/p>\n

So, let’s have a look at some of the more common issues we have heard\u00a0from our direct Microsoft CSP partners. Maybe they\u2019ll sound familiar to you?<\/p>\n

1) Managing CSP subscription demands across many customers<\/h2>\n

Delivering seamless client experiences isn\u2019t a walk in the park. Customer demands and tenant growth can lead to a to-do list as long as your arm. Day-to-day tasks such as assessing existing license quantities, examining subscription growth, and identifying improvements and over-provisioned licenses, are time-consuming. They can also take the focus away from other important areas.<\/p>\n

2) Reconciliation of unallocated licenses across your customers<\/h2>\n

We\u2019ve seen the numbers. According to data from Coreview<\/a>, 56% of organization\u2019s Microsoft 365 licenses are mismanaged, and 27% of E5 licenses are unassigned. Customers need to be able to trust that their CSP is managing and processing their licenses properly\u2014which through no fault of any CSP, can be a challenge keep up with.<\/p>\n

3) Enable customers to purchase new cloud solutions and services<\/h2>\n

Like many of the other challenges, monotonous, and time-consuming tasks can restrict business growth. Many CSPs need support to hand the \u2018management baton\u2019 over to their clients, allowing them to make their own decisions, and purchase custom services relevant to their business, for example back-up or third-party software.<\/p>\n

Many struggle to do this, as they don\u2019t have the tools available to facilitate their customers with options like this.<\/p>\n

4) How can you provide detailed cost and usage reports for Microsoft 365?<\/h2>\n

It\u2019s time-consuming work to manually mine customer data every month, and we find CSPs\u2019 customers are after real-time information to show them what licenses and services contribute to the majority of their Microsoft 365 usage, as well as where the spikes of their monthly spend lie.<\/p>\n

Customer demand can be overwhelming, and basic reporting functionalities will only scratch the surface of the data. We have found our Microsoft partners want to be able to educate clients further on how to manage usage accordingly.<\/p>\n

Which leads us to our final point…<\/p>\n

5) The arduous task of creating monthly invoices<\/h2>\n

Looking to take away the burdensome responsibility of administrative tasks, such as billing? We thought as much. Analyzing multiple reports to understand customer usage doesn\u2019t need to be strenuous. But we know it can be.<\/p>\n

Transferring data across into invoicing systems and simplifying Microsoft 365 cost details, can be done easily with the right tools.<\/p>\n

What can be done to solve your CSP challenges?<\/h2>\n

We\u2019re sure you\u2019ve all experienced some or all of these challenges. Cloud User Hub<\/a>\u00a0was create to streamline processes and help direct Microsoft CSPs grow and scale their business. So while growth and comfort do not coexist, we like to think we can give you a helping hand, (and a little bit of comfort) to solve some of the more common challenges and help you thrive.<\/p>\n

Laura Moise is Sr. Product Marketing Manager at N‑able<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

This blog looks at some of the more common issues that Direct Microsoft CSPs face and how Cloud User Hub can help make things easier.<\/p>\n","protected":false},"author":98,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-37970","post","type-post","status-publish","format-standard","hentry","topic-cloud-computing"],"acf":[],"yoast_head":"\nSolving key CSP challenges - N-able<\/title>\n<meta name=\"description\" content=\"This blog looks at some of the more common issues that Direct Microsoft CSPs face and how Cloud User Hub can help make things easier.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/fr\/blog\/solving-key-csp-challenges\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solving key CSP challenges - 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