{"id":6317,"date":"2017-10-29T21:17:46","date_gmt":"2017-10-29T21:17:46","guid":{"rendered":"https:\/\/www.n-able.com\/?p=6317"},"modified":"2021-07-13T10:40:07","modified_gmt":"2021-07-13T09:40:07","slug":"where-did-my-server-go-ransomware","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/fr\/blog\/where-did-my-server-go-ransomware","title":{"rendered":"\u00ab\u00a0Where did my server go?\u00a0\u00bb: How to defend against ransomware"},"content":{"rendered":"<p>You get calls from your customers coming to you every day with all kinds of problems. But there\u2019s one call you definitely don\u2019t want to get. It\u2019s the one where they tell you they can\u2019t access their workstation or server and have a screen saying their files have been encrypted, they need to pay money to an online account, and the encryption key will be destroyed in a matter of hours from now.<\/p>\n<p>That\u2019s right \u2013 your customer has been hit with ransomware.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-5167 alignright\" src=\"\/wp-content\/uploads\/blog\/maxiq\/2015\/07\/Cyber-Crime-350x173.jpg\" alt=\"Cyber-Crime\" width=\"350\" height=\"173\" data-entity-type=\"\" data-entity-uuid=\"\" \/>If you\u2019re unfamiliar with it, ransomware is malware with a different intent. Rather than taking the traditional focus of trying to steal information or capture keystrokes (to obtain credentials), ransomware focuses on being far more in your face by flat out telling you it\u2019s there and you need to pay to get rid of it.<\/p>\n<p>One of the worst (or best, if you can appreciate the innovation of it all) is Crypt0L0cker, which uses state-of-the-art public\/private key encryption to encrypt files with very specific extensions (the ones you care about \u2013 docx, xlsx, etc\u2026). It\u2019s a very advanced form of ransomware.<\/p>\n<p>As if that\u2019s not bad enough, it\u2019s not just the ransomware you need to be worried about.\u00a0 Recent efforts have shown ransomware that acts like a sophisticated APT, automatically creating new payload variants with each attack, to avoid detection.<\/p>\n<p>There are a few types of ransomware running amok today, each with a different level of nastiness.<\/p>\n<ul>\n<li><strong>Scareware<\/strong>\u00a0\u2013 this is little more than a bogus application purporting to be a PC Repair or Antivirus program claiming they\u2019ve detected issues. These usually can be easily removed.<\/li>\n<li><strong>Screen Lockers<\/strong>\u00a0\u2013 these popup an official-looking window with some kind of police-related logo saying you\u2019ve broken the law and need to pay up.<\/li>\n<li><strong>Encryptionware<\/strong>\u00a0\u2013 this is the worst. These threaten to encrypt (or already have encrypted) every file on a customer\u2019s workstation or server, leaving that machine lost in encryption hell forever \u2013 that is, unless you pay them $500.<\/li>\n<\/ul>\n<p>Given that ransomware is a pain for your customers and will take some significant reactive effort to remove it, you\u2019re going to want to avoid this kind of malware entirely.<\/p>\n<p>So, what steps do you take to\u00a0provide your customers with a layered defense?<\/p>\n<ol>\n<li><strong><a href=\"https:\/\/www.solarwindsmsp.com\/products\/remote-management\/managed-antivirus\">Antivirus\/Anti-malware<\/a><\/strong>\u00a0\u2013 You need a solution in place that\u00a0actively watches for spyware, malware, and viruses that continually updates signatures.<\/li>\n<li><strong><a href=\"https:\/\/www.solarwindsmsp.com\/products\/remote-management\/patch-management\">Patch Management<\/a><\/strong>\u00a0\u2013 malware (and ransomware) needs a delivery mechanism, which can often be a known vulnerability. Patching will keep vulnerabilities in check.<\/li>\n<li><strong><a href=\"https:\/\/www.solarwindsmsp.com\/products\/remote-management\/web-protection\">Web Protection<\/a><\/strong>\u00a0\u2013 malware can also be delivered via websites. Spearphishing attacks via email are often used as the point of entry to an organization with links to malicious sites posing as known \u201csafe\u201d ones \u2013 often so well crafted, users can\u2019t tell the difference. Putting a solution in place to watch for malicious sites will add another layer of protection, ensuring ransomware (and any other kind of malware) doesn\u2019t get in via website interaction.<\/li>\n<li><strong><a href=\"https:\/\/www.solarwindsmsp.com\/products\/mail-assure\/security-and-protection\" target=\"_blank\" rel=\"noopener\">Email Protection<\/a><\/strong>\u00a0\u2013 Another spear phishing tactic is through the use of malware-laden attachments. Take the recent Talk Talk data breach, where customer data was stolen and the thieves-turned-scammers used the stolen data to extract even more sensitive information (such as bank account and credit card numbers) from affected customers via email. Having mail protection in place blocks suspect attachments that can be used to extract information as quickly as injecting ransomeware on an endpoint.<\/li>\n<\/ol>\n<p>Ransomware is nasty stuff. And your customer\u2019s may not appreciate the difficulty in trying to remove it, making you look like less of the expert you are. Putting a proactive set of solutions in place in a layered approach will give your customers the best chance of never being held hostage \u2013 making certain that you get paid, instead of those trying to take your customer\u2019s money by force.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You get calls from your customers coming to you every day with all kinds of problems. But there\u2019s one call you definitely don\u2019t want to get. It\u2019s the one where&#8230;<\/p>\n","protected":false},"author":51,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6317","post","type-post","status-publish","format-standard","hentry","topic-msp-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>&quot;Where did my server go?&quot;: How to defend against ransomware - N-able<\/title>\n<meta name=\"description\" content=\"You get calls from your customers every day but there&#039;s one type of call you never want to get! 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