{"id":6389,"date":"2020-02-13T22:31:52","date_gmt":"2020-02-13T22:31:52","guid":{"rendered":"https:\/\/www.n-able.com\/?p=6389"},"modified":"2021-04-09T22:34:29","modified_gmt":"2021-04-09T21:34:29","slug":"how-do-you-know-when-youve-met-one","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/fr\/blog\/how-do-you-know-when-youve-met-one","title":{"rendered":"How Do You Know When You\u2019ve Met \u201cthe One?\u00a0\u00bb"},"content":{"rendered":"

It\u2019s February, and love is in the air. Or maybe not? We all know managed services providers (MSPs) like to periodically shop around to see if the \u201cone\u201d partner is out there, to provide their remote monitoring solution. What are the key things to look for to help you decide if the grass is truly greener? Or if you really have found \u201cthe one?\u201d<\/p>\n

Reddit\u2019s\u00a0comparison chart<\/a>\u00a0lists key RMM features and providers. Here are some additional relationship goals to consider. If you have these, you know you\u2019ve found the right partner.<\/p>\n

    \n
  1. They make you feel secure.<\/b>\u00a0Cybercriminals are targeting MSPs. A multi-layered security stack will help protect your customers. At a minimum your software provider should provide antivirus, disk encryption, backup, patch management, two factor-authentication, web filtering, and encryption protocols like FIPS and PCI. If they provide advanced security features like endpoint detection and response, mail protection, and password management, you\u2019ll know they are totally into you.<\/li>\n
  2. You share common interests.\u00a0<\/b>Sometimes relationships fall apart because you are not at the same stage in your life. If you\u2019re purchasing your first RMM, you\u2019ll want something easy to use with built-in automation options. If you\u2019re working to scale your business, a provider with more customization options, network management, onboarding assistance, and experience with larger MSPs may be the one for you.<\/li>\n
  3. They\u2019re easy to talk to.<\/b>\u00a0While every relationship has its ups and downs, the successful ones realize the importance of communication. When issues arise, you want to address them quickly so they don\u2019t fester. Look for a provider that offers 24\/7 live support. For less pressing questions, office hours or daily demos can also provide an opportunity for intimate\u2014or at least valuable\u2014conversations.<\/li>\n
  4. They listen to your needs.\u00a0<\/b>Attentive listening can go a long way toward building a stronger connection. Are you able to talk with your software provider on a regular basis to provide feedback on features you like or the ones you feel are lacking? For example,\u00a0SolarWinds THWACK<\/a>\u00a0connects 150,000 IT professionals and community members to share and vote on future product features.<\/li>\n
  5. You enjoy spending time with each other.<\/b>\u00a0Quality time is one of the five love languages identified by Dr. Gary Chapman. Whether attending user groups, trainings and conferences, or reading blogs like this one, your software provider can sit down and talk with you about anything, from sales and marketing to customer retention\u2014and everything in between.<\/li>\n
  6. Your friends like them too.<\/b>\u00a0If you\u2019re happy, it shouldn\u2019t matter what anyone else thinks \u2013 but if you aren\u2019t happy, it may be time to move on. If it is time, your peers can help. While you\u2019ll find plenty of complaints on crowdsourcing sites, make sure you look at awards, reviews, customer case studies, and testimonials to help you figure out your perfect match.<\/li>\n<\/ol>\n

    Whether you\u2019ve lost that spark with your current vendor or you\u2019re on the hunt for your first long-term RMM relationship, follow these tips to find that perfect match. Remember, no relationship is\u00a0perfect<\/em>. What matters is you find the perfect\u00a0RMM solution<\/a>\u00a0for you. Don\u2019t settle\u2014once you find \u201cthe one,\u201d you\u2019ll start to see improvements in nearly all areas of your business. Just follow these tips to make February the month you fall in love with the RMM solution of your dreams.<\/p>\n

     <\/p>\n

    Shelley O\u2019Brien is senior product marketing manager for N‑central at SolarWinds MSP<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    Not all relationships last forever\u2026 if you\u2019re thinking the grass may be greener somewhere else, Shelley O\u2019Brien looks at how to tell whether you\u2019ve found the one, or if it\u2019s…<\/p>\n","protected":false},"author":24,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6389","post","type-post","status-publish","format-standard","hentry","topic-remote-management"],"acf":[],"yoast_head":"\nHow Do You Know When You\u2019ve Met \u201cthe One?" - N-able<\/title>\n<meta name=\"description\" content=\"Not all relationships last forever\u2026 if you\u2019re thinking the grass may be greener somewhere else, Shelley O\u2019Brien looks at how to tell whether you\u2019ve found the one, or if it\u2019s time to move on\u2014at least when it comes to remote management solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/fr\/blog\/how-do-you-know-when-youve-met-one\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Do You Know When You\u2019ve Met \u201cthe One?" - 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