{"id":25975,"date":"2021-11-18T13:58:53","date_gmt":"2021-11-18T13:58:53","guid":{"rendered":"https:\/\/www.n-able.com\/?p=25975"},"modified":"2021-11-18T13:59:50","modified_gmt":"2021-11-18T13:59:50","slug":"what-does-a-mature-msp-actually-look-like","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/it\/blog\/what-does-a-mature-msp-actually-look-like","title":{"rendered":"What does a mature MSP actually look like?"},"content":{"rendered":"

We talk a lot about MSP maturity, but I wanted to take the opportunity in this blog to really consider what that maturity actually looks like. For starters, I believe there are three key areas of excellence that currently define maturity in an MSP business:<\/p>\n

    \n
  1. Business direction<\/strong>. By this, I don\u2019t mean businesses that are thinking two weeks or a month out; I mean those planning 12, 24, even 36 months ahead. It\u2019s about looking at what you think the market’s going to want\/demand, and then trying to stay ahead of that.<\/li>\n
  2. Efficiency<\/strong>. Driving efficiency in your business is one of the easiest ways you can quickly become more profitable.<\/li>\n
  3. Growth<\/strong>. Growth isn\u2019t always about getting more customers. It can also be about maximizing the revenues you get from existing customers or introducing new product lines.<\/li>\n<\/ol>\n

    In all these areas, mature MSPs are constantly tweaking the dial and making ongoing investments. Sometimes little changes can have a big impact on a business\u2014not just from a financial perspective, but also from the point of view of customer perception and experience.<\/p>\n

    But does maturity equal size?<\/p>\n

    The answer is no. You can have a smaller MSP that is extremely efficient and mature. There are emerging MSPs coming into the market that are leapfrogging large, legacy MSPs because they’re cloud-only or focused specifically on security, or other niche markets and revenue streams. These MSPs are challenging the status quo and ultimately changing the MSP narrative. And so, size does not necessarily equal maturity. Instead, maturity is about having the right outlook for your business.<\/p>\n

    Differentiating your business in the market<\/h2>\n

    This conveniently brings me to one of the main points that differentiates mature MSPs from the rest of the market. All the above areas take business acumen. It\u2019s critical to have someone leading that knows how to grow a business. Many old-school MSPs were born out of an internal IT person either leaving their company, or being made redundant, and then getting the contract back at their old company and calling themselves a managed service provider.<\/p>\n

    The majority of these people are not businesspeople, they\u2019re IT people who have decided to start their own business. While some learn to thrive in a business environment, others don\u2019t. So when it comes to scaling your business, there may come a point where you need to look at whether you\u2019re actually the right person to lead the organization. Do you have the business credentials to take your business where you want it to go? Or should you look at bringing someone in to help it grow while you focus on the technical stuff? This doesn’t mean you have to give up ownership, but it means you may need to bring in the appropriate people.<\/p>\n

    I recently saw a great example of this with an MSP I know in Canada. The owner posted on LinkedIn that he was bringing in a new CEO for his managed services practice. And, he said, the reason he was doing this was because he felt that with an engineering background, he was not the right person to take his business to the next level. As difficult as that was for him to admit, he didn\u2019t have the skill sets.<\/p>\n

    That’s a smart business owner. He will grow his business, and probably make it even more successful and profitable. So there’s a time when you have to ask, who do I bring in as the right talent to help me get to where I need to be? That is a key element for mature MSPs. They’re always asking questions like, are we the right ones to do this? Can we do it ourselves? Or do we need to bring in a third party to support us?<\/p>\n

    What increasing investment means<\/h2>\n

    This is indicative of the way the MSP market has changed. If you go back just five or six years in this space, the concept of managed services was still maturing. But with increasing amounts of recurring revenue being made by modern MSPs, the industry has become a hotbed for investors. With the growth of M&A activity in the sector the focus on business management has increased. When private equity firms buy into a company, they want to see strong business leadership. While they’re unlikely to get rid of the owner, they may want to bring in a level of business experience and understanding that an organization is perhaps lacking.<\/p>\n

    The most critical part of maturity is probably the ability to not just look at your business, but also in the mirror. We all audit our businesses, but how often do we audit ourselves for the capability to lead it? It’s not a failure if you realize you\u2019re not the right individual; ultimately, that’s a successful decision. It\u2019s important to remember that this doesn\u2019t mean giving up your business, but enhancing it by bringing in the right people.<\/p>\n

    David Weeks is senior director of partner experience at N‑able<\/em><\/p>\n

    Follow David on Twitter\u00a0<\/em>@WhatWeeksSays<\/em><\/a>\u00a0or connect via\u00a0<\/em>LinkedIn<\/em><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Just how mature is your MSP business? David Weeks looks at the key drivers that make a mature business; and it\u2019s maybe not what you think.<\/p>\n","protected":false},"author":78,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-25975","post","type-post","status-publish","format-standard","hentry","topic-msp-business"],"acf":[],"yoast_head":"\nWhat does a mature MSP actually look like? | N-able<\/title>\n<meta name=\"description\" content=\"Find out more about 3 key areas of excellence that currently define maturity in an MSP business\u2014business direction, efficiency, and growth.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/it\/blog\/what-does-a-mature-msp-actually-look-like\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What does a mature MSP actually look like? 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