{"id":40981,"date":"2023-01-05T16:48:00","date_gmt":"2023-01-05T16:48:00","guid":{"rendered":"https:\/\/www.n-able.com\/?p=40981"},"modified":"2023-01-05T16:48:00","modified_gmt":"2023-01-05T16:48:00","slug":"dont-lose-business-because-you-cant-manage-apple-devices","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/it\/blog\/dont-lose-business-because-you-cant-manage-apple-devices","title":{"rendered":"Don\u2019t lose business because you can\u2019t manage Apple devices"},"content":{"rendered":"

Up until recently, you may have felt that it was easy to ignore Macs on your customers\u2019 networks. Particularly if there were just one or two in the marketing department or maybe a handful in a graphics team somewhere.<\/span><\/p>\n

Maybe the person in charge of those devices had even been on Macs since the 90s and had got used to supporting themselves. Today the device landscape is changing, we\u2019re seeing more and more people coming into the workplace that grew up on Apple products\u2014and they love them and want to use at work and not just at home.<\/span><\/p>\n

Your customers will be well aware that their staff work most efficiently when they\u2019re working on the devices they want to work on; they\u2019ll also know that some of them will even resort to using their personal devices if you try to block them from using what they want. And this isn\u2019t just restricted to people lower down the corporate ladder, but goes right the way up to the execs. If the CEO or CFO wants to use an Apple device on the company\u2019s network, are you really going to tell them no, or even that they need to support it themselves?<\/span><\/p>\n

Not supporting Mac management will come back to bite you<\/span><\/h2>\n

The reality is that today, if you’re doing a bad job of supporting Macs, it\u2019s very likely going to come back to bite you in the worst way possible. Your customers are just going to go out and find someone that can do a good job. <\/span><\/p>\n

As a Mac MSP I used to regularly get calls from prospects saying: \u201cHey, our current IT service provider is not very good at Mac. And we need some who is. Can you help?\u201d<\/span><\/p>\n

And while that conversation may start at Macs it probably won\u2019t stop there. Unless they have a really large amount of Mac devices they\u2019re unlikely to want someone to just support those Macs. They\u2019re going to want an MSP that can do everything\u2014windows and Mac. So that conversation can quickly turn from \u201ccan you do Macs?\u201d to \u201ccan you do both?\u201d And because we could do both we won an awful lot of business from Windows-only MSPs. <\/span><\/p>\n

One RMM platform to manage them all<\/span><\/h2>\n

More and more MSPs are seeing this and realizing they need to find a way to be able to support both platforms. In many ways it\u2019s the same as what happened with VoIP. A lot of MSPs turned to doing VoIP because it\u2019s another technology and they didn’t want their customers searching for a company to just do VoIP, only to discover that they also do IT. And then seeing an opportunity to consolidate and reduce their costs. If your customer comes to you with a technology issue or problem, you want to be able to own that conversation. That way you become their trusted technology adviser. And so it is with Macs if they\u2019ve got them, you need to be able to support them. <\/span><\/p>\n

As an MSP you could argue that the Mac support skill set is a little harder to find than VoIP or even the more traditional Windows skill set. This also means that the tech who can do Mac really well and then do Windows as well is going to be even harder to find.<\/span><\/p>\n

The answer is to think of your vendors in the same way that your customer is thinking about their IT service providers. <\/span><\/p>\n

You don\u2019t want to have two separate platforms\u2014one for Windows and one for Mac. You want a platform that does both. That way if you need to onboard, patch, or update Mac systems you\u2019re doing it from within the comfort and safety of an environment you already know, this will be a step change for your techs making it relatively straightforward for them to manage devices that they may not be overly familiar with. <\/span><\/p>\n

Ultimately having one platform to manage them all is a win-win for everybody. <\/span><\/p>\n

With <\/b>Mac management<\/b><\/span><\/a> through\u00a0<\/b>N‑able N‑sight<\/b><\/span><\/a>\u00a0you can keep ALL your customers\u2019 devices under management and keep your customers happy, using one platform. Find out more\u00a0<\/b>here<\/b><\/span><\/a>.<\/b><\/span><\/p>\n

Looking for more on managing Macs and other Apple devices? Check out the\u00a0<\/b>Mac Support<\/b><\/span><\/a>\u00a0section of our blog.<\/b><\/span><\/p>\n

Brian Best is Senior Product Manager at N‑able<\/i><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Not being able to manage your customers\u2019 Macs could ultimately lead to you losing their business. Brian Best explains how to stop that from happening.<\/p>\n","protected":false},"author":103,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-40981","post","type-post","status-publish","format-standard","hentry","topic-apple"],"acf":[],"yoast_head":"\nDon\u2019t lose business because you can\u2019t manage Apple devices - N-able<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/it\/blog\/dont-lose-business-because-you-cant-manage-apple-devices\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Don\u2019t lose business because you can\u2019t manage Apple devices - N-able\" \/>\n<meta property=\"og:description\" content=\"Not being able to manage your customers\u2019 Macs could ultimately lead to you losing their business. 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