{"id":5103,"date":"2019-01-08T23:49:08","date_gmt":"2019-01-08T23:49:08","guid":{"rendered":"https:\/\/www.n-able.com\/?p=5103"},"modified":"2021-06-02T18:01:42","modified_gmt":"2021-06-02T17:01:42","slug":"scheduled-network-maintenance-how-does-it-affect-your-customers-business","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business","title":{"rendered":"Scheduled Network Maintenance: How Does It Affect Your Customer\u2019s Business"},"content":{"rendered":"<p>As a managed services provider (MSP) it is your responsibility to manage and maintain not only the endpoints on your clients\u2019 networks but also the networks themselves.\u00a0This may not be terribly important for very small businesses, especially if they are just starting out. However, as your clients grow and add things like VOIP and guest WIFI, the need to optimize and maintain network performance becomes increasingly important.\u00a0In addition to this, as clients increase their usage of cloud services for their line of business software, ISP connectivity is critical. There are some of us who still remember when loss of internet was not a priority-one emergency\u2014today, it is perhaps the single most important thing for any size business.<\/p>\n<p>So what do you need to look at?<\/p>\n<h3><b>Network reliability<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"\" class=\"img-responsive\" title=\"\" src=\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2019\/01\/networkreliability.jpg\" alt=\"\" width=\"409\" height=\"202\" align=\"left\" hspace=\"5\" data-entity-type=\"\" data-entity-uuid=\"\" \/>Reliability is perhaps the most important function of the network. It is also one of the most ignored. Networks today are usually super reliable and that causes two things to happen.\u00a0First, we tend to forget about them until a problem arises and causes an outage. Second, performance slips over time, causing frustration and lost productivity for your client.<\/p>\n<p>Outages can be caused by several things, but here are the ones to look for:<\/p>\n<ul>\n<li><strong>Device issues<\/strong>Faulty switches and routers can begin to slow down or lock up intermittently. The sooner you recognize this as the early stages of a permanent failure the better.<\/li>\n<li><strong>Connection degradation<\/strong>Issues between the client and their ISP can also degrade over time. Monitoring the connection quality between your client\u2019s perimeter device and the ISP can predict failure as well.<\/li>\n<li><strong>Distribution problems<\/strong>During the lifecycle of a network, devices are added and shifted across the network. Making sure that devices are distributed correctly across switches and VLANs can significantly increase performance. Monitoring the bandwidth and health of your network devices can help you find these issues and make the proper corrections.<\/li>\n<\/ul>\n<h3><b>Network efficiency<\/b><\/h3>\n<p>Network efficiency, while not as important as reliability, can make a big difference in your clients\u2019 productivity. One of the biggest problems with putting your clients\u2019 critical software applications in the cloud is that without the proper bandwidth, applications can slow to a crawl and cause huge losses in employee productivity. Monitoring availability as well as speed and latency between your clients\u2019 networks and their cloud services is essential for maintaining optimal performance and availability of those services. In addition, the advent of VOIP in the workplace has generated a need to prioritize certain network traffic internally as well as externally. Without monitoring this prioritization, your clients could end up frustrated with dropped calls.<\/p>\n<h3><b>Network security<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"\" class=\"img-responsive\" title=\"\" src=\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2019\/01\/network%20security.jpg\" alt=\"\" width=\"413\" height=\"204\" align=\"right\" hspace=\"5\" data-entity-type=\"\" data-entity-uuid=\"\" \/>Last but certainly not least, regular network maintenance is how many security issues are prevented\u2014and sometimes discovered. All your routers, switches, and all non-workstation\/server devices are, themselves, small computers. Those devices contain firmware that must be updated and maintained. It is also wise to make sure that passwords, just like for users, are changed on a regular basis. In addition to updates, simply making sure that there are no unknown devices connected to your clients\u2019 networks is important. These devices can be as innocent as a WIFI-enabled toy, but because they contain mini web servers that can be hijacked by malicious attackers, they need to be found and placed in a secure place on the network.<\/p>\n<h3><b>Getting the right tools\u00a0<\/b><\/h3>\n<p>There are many tools we can use in our RMM toolkits to monitor your clients\u2019 networks, but using that data to perform scheduled maintenance to prevent outages and performance issues is at the core of what an MSP is meant to do. By evaluating their networks for reliability, efficiency, and security, you can help keep your customers happy and safe while also contributing to their bottom line.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today\u2019s networks tend to be pretty reliable, but as Eric Anthony explains, that doesn\u2019t mean MSPs can get away with ignoring them. Here\u2019s why regular network maintenance is still essential.<\/p>\n","protected":false},"author":24,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5103","post","type-post","status-publish","format-standard","hentry","topic-operations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Scheduled Network Maintenance: How Does It Affect Your Customer\u2019s Business - N-able<\/title>\n<meta name=\"description\" content=\"Today\u2019s networks tend to be pretty reliable, but as Eric Anthony explains, that doesn\u2019t mean MSPs can get away with ignoring them. Here\u2019s why regular network maintenance is still essential.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Scheduled Network Maintenance: How Does It Affect Your Customer\u2019s Business - N-able\" \/>\n<meta property=\"og:description\" content=\"Today\u2019s networks tend to be pretty reliable, but as Eric Anthony explains, that doesn\u2019t mean MSPs can get away with ignoring them. Here\u2019s why regular network maintenance is still essential.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business\" \/>\n<meta property=\"og:site_name\" content=\"N-able\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NableMSP\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-08T23:49:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-02T17:01:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2019\/01\/networkreliability.jpg\" \/>\n<meta name=\"author\" content=\"N-able\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Nable\" \/>\n<meta name=\"twitter:site\" content=\"@Nable\" \/>\n<meta name=\"twitter:label1\" content=\"Scritto da\" \/>\n\t<meta name=\"twitter:data1\" content=\"N-able\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business\"},\"author\":{\"name\":\"N-able\",\"@id\":\"https:\/\/www.n-able.com\/it\/#\/schema\/person\/f46a000e389b6d02bd4b3866e7828a7b\"},\"headline\":\"Scheduled Network Maintenance: How Does It Affect Your Customer\u2019s Business\",\"datePublished\":\"2019-01-08T23:49:08+00:00\",\"dateModified\":\"2021-06-02T17:01:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business\"},\"wordCount\":632,\"publisher\":{\"@id\":\"https:\/\/www.n-able.com\/it\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2019\/01\/networkreliability.jpg\",\"articleSection\":[\"Operations\"],\"inLanguage\":\"it-IT\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business\",\"url\":\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business\",\"name\":\"Scheduled Network Maintenance: How Does It Affect Your Customer\u2019s Business - N-able\",\"isPartOf\":{\"@id\":\"https:\/\/www.n-able.com\/it\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.n-able.com\/it\/blog\/scheduled-network-maintenance-how-does-it-affect-your-customers-business#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2019\/01\/networkreliability.jpg\",\"datePublished\":\"2019-01-08T23:49:08+00:00\",\"dateModified\":\"2021-06-02T17:01:42+00:00\",\"description\":\"Today\u2019s networks tend to be pretty reliable, but as Eric Anthony explains, that doesn\u2019t mean MSPs can get away with ignoring them. 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