Last updated March 1, 2021

N-able engages sub-processors and N-able Affiliates to assist in providing N-able Services. Defined terms used herein shall have the same meaning as defined in the Software Services Agreement (“SSA”).

This document does not give You any additional rights or remedies and should not be construed as a binding agreement between You and N-able. This information is provided to illustrate N-able’s engagement process for sub-processors and set forth the list of third-party sub-processors and N-able Affiliates used by N-able.

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What is a Sub-processor?

A sub-processor is a third-party data processor engaged by N-able, including N-able Affiliates, processing Personal Data. N-able has adequate data transfer mechanisms in place with each sub-processor.

Due Diligence

N-able recognizes that the use of sub-processors creates potential risks that must be properly managed. Before entering into any third-party relationships, we take deliberate steps to conduct an assessment of risk arising from the vendor relationship.

Any sub-processor who has access to N-able Personal Data are expected to demonstrate their security policies, processes, and procedures and prove that they can provide adequate protection of such data, including against misuse or compromise. For more information, see our page.

Contractual Safeguards

N-able requires its sub-processors to satisfy similar obligations as those required by N-able (as Your data processor) as set forth in N-able’s Data Processing Addendum (“DPA”), including:

  • Processing Personal Data in accordance with the data controller’s (Your) documented instructions;
  • Ensuring personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data and are subject to an obligation of confidentiality;
  • Implementing and maintaining commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Personal Data;
  • Informing and cooperating with N-able in the event of a security breach; and
  • Cooperating with N-able with requests from data controllers, data subjects, or data protection authorities, as applicable.

Process to Engage New Sub-processors

If You have executed N-able’s standard DPA, N-able regularly updates the list of sub-processors that are utilized or which N-able proposes to utilize to deliver its Services. Pursuant to the DPA, You may object in writing to the processing of Your Personal Data by a new sub-processor within ten (10) business days following the update. If You do not object during such time period, the new sub-processor(s) shall be deemed accepted. If You object to the use of a new sub-processor, N-able may choose to:

  • recommend changes to the Services or Your configuration of the Services to avoid Processing by the new sub-processor; or
  • cease to provide You the aspect or feature of N-able Services that would involve use of the sub-processor.

Termination rights, as applicable and agreed, are set forth exclusively in the DPA.

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The following is a list of the names and locations of N-able sub-processors, including N-able Affiliates and third parties:

Infrastructure

The following sub-processors provide the infrastructure to host Services and Service Data. Personal Data may be transferred to help ensure performance, availability, and reliability.

Entity Name Entity Type Entity Country*
AWS Hosted Services United States
MS Azure Hosted Services United States
Cogent Hosted Services United States
CyberLynk Hosted Services United States
DigiPlex Hosted Services Norway
DigitalOcean Hosted Services United States
Equinix Hosted Services United States
Exetel Hosted Services Australia
GTT Hosted Services United States
Hetzner Hosted Services Germany
Hostway Hosted Services United States
I3D.net Hosted Services Netherlands
Internap Hosted Services United States
Internet Services Hosted Services South Africa
InterXion Hosted Services Netherlands
Ignite Hosted Services South Africa
LeaseWeb Hosted Services Netherlands
Oplink Hosted Services United States
PCExtreme Hosted Services Netherlands
Rackspace Hosted Services United States
Exellyn Rack Implementation and Decommissioning Services Netherlands
Serverloft Hosted Services United States
100TB Hosted Services United States
Zayo Hosted Services United States
NTT Hosted Services United States

* Location of sub-processor’s headquarters

Services Specific Sub-processors

N-able engages the following sub-processors to help enable its Services. In order to provide the relevant functionality, these sub-processors have access to relevant Personal Data:

Sub-Processor Purpose Entity Country*
Appcues Customer Success / Support United States
Atlassian Customer Support Australia
AWS Analytics United States
BitDefender Anti-Virus Services United States
BriteVerify Email Address Verification United States
Celltrust SMT/Texting
Coveo Customer Support United States
DeepL Customer Support Germany
Docebo Customer Success / Support Canada
DKIMWL Customer Support United Kingdom
DNS Filter Filtering Services United States
Drift Customer Success / Support United States
Geckoboard Customer Support United Kingdom
GFI Email Security and Web Monitoring services Malta
Google Apps Customer Support United States
Flowdocs Customer Support Finland
HelpJuice Customer Success / Support United States
Internet Creations Customer Support United States
IT Central Station Customer Support United States
Invaluement Customer Support United States
JetBrains (TeamCity) Engineering / QA Czech Republic
Let’s Encrypt SSL Certificate Provider United States
LinkedIn Communication United States
Litmos Learning Management United States
LogMeIn Customer Success / Support United States
Magento Customer Support United States
Mailgun Customer Support United States
Marketo Analytics United States
Microsoft Analytics United States
MaxMind Analytics United States
Microsoft Communications United States
NetSuite Customer Support United States
OnceHub Customer Success / Support United States
OpsGenie Customer Support United States
OPSWAT Anti-Virus Removal Services United States
Outreach Customer Support United States
Pendo Customer Success / Support United States
Percona Customer Support United States
PubNub Customer Support (Prod Notifications) United States
Qualtrics Customer Success / Support United States
Ripe Customer Success / Support Netherlands
Salesforce Customer Support United States
SecPod Endpoint Security and Management India
Sendgrid Customer Support (Notifications) United States
SentinelOne Endpoint Protection and Response Services United States
Sentry.io Error Reporting United States
Secure128 SSL Certificates United States
SiftRock Analytics United States
Slack Customer Support United States
Snowflake Analytics United States
SolarWinds Customer Success/Support Engineering United States
Status Dashboard Customer Support United States
Storage Craft Backup Protection United States
Status.io Customer Support Australia
TeamViewer Remote IT Management Services Germany
ThreatTrack Anti-Virus Services United States
Totango, Inc Customer Success / Support United States
Vonage (formerly Nexmo) Customer Support United States
WebRoot Remote Management Web Protection Services United States

* Location of sub-processor’s headquarters

N-able Affiliates

The following entities are affiliates of N-able. Accordingly, they function as sub-processors to provide the Services. Customers that use the Services may have their Personal Data processed by:

Entity Name Entity Country
LLC SolarWinds MSP Technology Belarus
N-able Australia Ply Ltd. Australia
N-able International Ltd. United Kingdom
N-able Portugal, Unipessoal Ltda. Portugal
N-able Solutions Ltd. United Kingdom
N-able Solutions ULC Canada
N-able Technologies, Inc. United States
N-able Technologies Ltd. United Kingdom
N-able Technologies S.R.L. Romania
Passportal ULC Canada
SolarWinds Czech S.R.O. Czech Republic
SolarWinds MSP International B.V. Netherlands
SolarWinds MSP International B.V. -Zweigneiderlassung Osterreich Austria
SolarWinds Poland sp. Z.o.o. Poland
SolarWinds Worldwide, LLC United States
SpamExperts B.V. Netherlands
Trusted Metrics, Inc. United States