What we hear

“Passwords are the gateway to everything, and a threat actor’s dream.”

Marynel Wahl, Chief Operating Officer, Infranet Solutions
Marynel Wahl, Chief Operating Officer, Infranet Solutions

“This is now included in all our managed service packages! Passportal enables our customers to actually follow password rules for the entire organization and keeps in sync with our records. No more panic because a password is needed and the person who knows it cannot be reached!”

Brent Fairbanks, President, ECS IT SERVICES
Brent Fairbanks, President, ECS IT SERVICES

"The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. This means our technicians are spending a lot less time searching for information, so overall efficiency for our customers has been greatly improved."

Nick R., Infrastructure Manager, Information Technology and Services, Capterra
Nick R., Infrastructure Manager, Information Technology and Services, Capterra

“We were at a prospect where both admin accounts had their admin password last changed in 2004, Yikes!”

Charles Love, Director of Professional Services, ShowTech Solutions
Charles Love, Director of Professional Services, ShowTech Solutions

“We started to use Passportal and Site for our customers back in 2015 with the aim of helping them implement strong password policies and reduce security risk. None of our clients used a password management solution at that time and relied on personal systems in a scattershot manner to document passwords.”

Ian Richardson, Founder and CEO, Doberman Technologies
Ian Richardson, Founder and CEO, Doberman Technologies

Weak passwords threaten our business

Weak passwords threaten our business

All it takes is one weak password that gets compromised, and cyberattackers can gain entry into networks. If it happens to MSPs, their clients’ systems may be compromised.

“Passwords are the gateway to everything, and a threat actor’s dream.”

Marynel Wahl, Chief Operating Officer, Infranet Solutions
Marynel Wahl, Chief Operating Officer, Infranet Solutions

We want to simplify and strengthen user access

We want to simplify and strengthen user access

MSPs serve clients whose employees are constantly forgetting their passwords. That means techs spend a good deal of time on busy work that keeps MSPs from growing faster.

“This is now included in all our managed service packages! Passportal enables our customers to actually follow password rules for the entire organization and keeps in sync with our records. No more panic because a password is needed and the person who knows it cannot be reached!”

Brent Fairbanks, President, ECS IT SERVICES
Brent Fairbanks, President, ECS IT SERVICES

We want to focus techs on higher-level tasks

We want to focus techs on higher-level tasks

MSP techs spend too much time searching for client information and tracking credentials and access. The process isn’t as efficient as it needs to be.

"The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. This means our technicians are spending a lot less time searching for information, so overall efficiency for our customers has been greatly improved."

Nick R., Infrastructure Manager, Information Technology and Services, Capterra
Nick R., Infrastructure Manager, Information Technology and Services, Capterra

Our clients need better password hygiene

Our clients need better password hygiene

End users tend to use weak passwords—and re-use them across multiple apps. It’s just not realistic to expect them to manage strong and secure passwords on their own.

“We were at a prospect where both admin accounts had their admin password last changed in 2004, Yikes!”

Charles Love, Director of Professional Services, ShowTech Solutions
Charles Love, Director of Professional Services, ShowTech Solutions

We’re responsible for protecting many clients

We’re responsible for protecting many clients

Password issues grow along with the number of clients an MSP serves. Each and every inadequate password is a weak link, but MSPs are still responsible for keeping client networks safe.

“We started to use Passportal and Site for our customers back in 2015 with the aim of helping them implement strong password policies and reduce security risk. None of our clients used a password management solution at that time and relied on personal systems in a scattershot manner to document passwords.”

Ian Richardson, Founder and CEO, Doberman Technologies
Ian Richardson, Founder and CEO, Doberman Technologies

Key benefits

“At ShowTech Solutions, we track everything in Passportal, from security codes to lockboxes and admin access passwords. Customers trust us to keep stuff documented. Anything that needs to be documented and audited goes into Passportal.”

Charles Love, Director of Professional Services, ShowTech Solutions
Charles Love, Director of Professional Services, ShowTech Solutions

Eliminate unsafe password storage

Eliminate unsafe password storage

Lose the spreadsheets, sticky notes, and USB drives. The N-able Passportal solution delivers automated, cloud-based password management and storage of credentials in an encrypted format.

Manage security risks

Manage security risks

Take password management away from end users. Encrypt, store, manage, and retrieve credentials and privileged knowledge quickly and safely, driving down password risks.

Improve efficiency and control access

Improve efficiency and control access

With structured documentation, you can rapidly onboard and train new techs. Revoke credentials when techs leave and lock things down painlessly with password change automation.

Set a higher standard for service

Set a higher standard for service

N-able Passportal provides templates to simplify processes and knowledge sharing. Standardize service delivery and streamline issue resolution with easy access to documentation.

“At ShowTech Solutions, we track everything in Passportal, from security codes to lockboxes and admin access passwords. Customers trust us to keep stuff documented. Anything that needs to be documented and audited goes into Passportal.”

Charles Love, Director of Professional Services, ShowTech Solutions
Charles Love, Director of Professional Services, ShowTech Solutions

Use cases

Stop managing passwords manually

Help eliminate hacking and data exposure due to poor passwords. Maintain and enforce password policies across environments to strengthen your business’s and clients’ defenses.

  • Organize and safeguard credentials in one place.
  • Allow safe sharing of passwords between technicians.
  • Improve security by leveraging login credential injection.
  • Demonstrate that your clients’ data is in good hands with reports on password security and how credentials are used within your company.

"Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. Passportal has solved all of these issues in one go."

Jason P., President, Information Technology and Services, Capterra
Jason P., President, Information Technology and Services, Capterra

Function seamlessly when key technicians are away

Store client credentials and IT documentation in a single, cloud-based, encrypted solution that’s easy to search and use. Technical teams can work faster with a fully integrated documentation platform.

  • Easily onboard and provide techs with information when they need it by providing a centralized and structured repository of data with all client networks, systems, passwords, and documentation.
  • Enforce standardization across the board with MSP-ready templates and standardized operating procedures.
  • Enable your team to maintain consistent service delivery, regardless of technician availability or turnover.
Verizon,

Prevent harm when an employee leaves

Enable and disable credential management access with one click to help ensure former employees don’t take their access—and customer information—with them.

  • Zero trust model. MSPs should not trust anyone with unencumbered access. Utilize a password manager and use a strong MFA solution for access verification.
  • Password change automation. Save endless hours resetting passwords by using a centralized system for thousands of sensitive credentials and rotating passwords upon a tech’s departure.

Inject passwords into remote sessions with Take Control

Avoid juggling different solutions by using tools already integrated with remote monitoring software from N-able. Access machines quickly with Take Control by injecting credentials safely from Passportal vault directly into the device in your remote-control session.

  • Once authenticated to Passportal in the Take Control Viewer, Passportal vaults are immediately accessible and can be used for the current and future sessions. Filter for the client and password needed, select it, and inject it.
  • Passportal boosts security by offering granular permissions that confine technicians’ access only to the passwords they need.

Expand your services with branded password management

Offer your existing clients a seat-based password management system they can use to access systems, collaborate safely, and innovate without constraints.

  • Safe place for end users to centralize both corporate and personal passwords.
  • Automatically and safely share approved passwords between your business and clients in co-managed IT environments.
  • Safe sharing of passwords between co-workers.
  • Opportunity to reinforce your value as a trusted IT provider.
Blink

Set clients up for self-service password resets

Empower your end users to perform password resets themselves in typically less than 60 seconds with a convenient self-service mobile app for Microsoft Active Directory, and Windows.

  • If locked out, users receive an immediate push notification. All they have to do is open the Blink app, authenticate themselves, then click on the Reset Password.
  • Helps customers become more efficient and secure, eliminating the need to contact the MSP for password resets.

What’s included

Explore N-able Passportal

N-able Passportal was designed and engineered to manage passwords securely and at scale.

  • Digital dashboard for easy, one-click management and granular controls.
  • Strong password generator and injection.
  • Automated password rotation.
  • Documentation management tools.
  • Multitenancy, to store customer passwords and data separately.
  • Data encrypted in transit, at rest, and when exported.
  • Multifactor authentication (MFA).
  • Reporting for auditing and compliance.
  • Integrations and APIs.
  • A white-labeled service you can sell to clients.
  • Empower clients to reset their own passwords with N-able Passportal Blink.

Integrations

N-able N-central and N-able RMM
integrate with ConnectWise Manage. Automatically create tickets, export device asset information, and generate
billable items for your customers
Datto Autotask integrates with N-able N-central and N-able RMM, enabling you to map customers between both systems. Share asset information to generate tickets automatically

See it in action

Marynel Wahl, Chief Operating Officer, InfraNet Solutions

“N-able Passportal will make… peace of mind easy to achieve. Weak passwords are no longer an obstacle to be reckoned with — our clients now have a safe haven and comfort in knowing that their information is always secure. Infranet’s data, as well as client data is quick and easy to retrieve and audit, increasing time savings. Any channel member should have this in their portfolio as the first line of defense. Keep it front and center with your trusted clients.”

Marynel Wahl, Chief Operating Officer, InfraNet Solutions

Why N-able Passportal

Customer Support

Passwords are the gateway to any business, but they need strong gatekeepers. Use N-able Passportal to reduce security vulnerabilities, operate with greater efficiency, and manage credentials more safely and effectively.

  • Provides powerful password automation and documentation management.
  • Integrates with RMM and PSA solutions you already use.
  • Activate and terminate access with ease, so when employees leave, your passwords stay.
  • Rebrand and resell your password management solution, creating new revenue streams.
  • Built with feedback and insight from MSPs like you to meet your password management needs.

Ways to get started

  • Book a demo
  • Talk to sales
  • Get a quote

Ways to get started

Schedule time with a Solution Engineer

  • Walk through the product
  • Get answers to implementation questions
  • Discuss operational best practices

Ways to get started

Connect with our experts

  • Share your challenges and goals and get targeted advice.
  • Learn how N-able Passportal can help build your business.
  • Get information on pricing.

Ways to get started

Move your business forward

Tell us about your business; we’ll put together an N-able Passportal plan that works for you.