{"id":39476,"date":"2022-11-01T11:51:15","date_gmt":"2022-11-01T11:51:15","guid":{"rendered":"https:\/\/www.n-able.com\/?p=39476"},"modified":"2022-11-03T12:01:33","modified_gmt":"2022-11-03T12:01:33","slug":"three-ways-end-user-self-service-tools-can-save-you-time","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/pt-br\/blog\/three-ways-end-user-self-service-tools-can-save-you-time","title":{"rendered":"Three ways end user self-service tools can save you time"},"content":{"rendered":"

Countless times in the MSP world I\u2019ve had to ask myself, \u201cwhy can\u2019t the end users handle this?\u201d Typically, the answer boils down to the fact that they are paying the MSP to take that stress and labor off their hands. However, there are occasions when end users, providing they\u2019re properly trained, can legitimately take some of the workload off the MSP\u2019s hands. In these situations, we need to be aware of three things:<\/span><\/p>\n

    \n
  1. What we are asking them to do?<\/span><\/li>\n
  2. What training is required to handle the particular task?<\/span><\/li>\n
  3. What toolset is available to accomplish the task? \u00a0<\/span><\/span><\/li>\n<\/ol>\n

    If we can check these boxes and the training to give the end user the knowledge and skills is easily digestible, I fully support giving end users a little bit more leeway to address their own issues.\u00a0\u00a0<\/span><\/span><\/p>\n

    Here\u2019s three specific scenarios where this is a viable solution:<\/span><\/p>\n

    1. Restoring their own files and folders\u2026to a point<\/span><\/h2>\n

    In Cove Data Recovery<\/span><\/a> and N-Sight\u2019s Managed Online Backup<\/span><\/a> solutions, we can give users access to a tool called the Virtual Drive. This is a mounted read-only virtual drive that allows for restoration at the file or folder level through a simple drag and drop or copy\/paste. In the real world, I love this feature because it quickly allows an end user to recover from not saving a file properly or deleting a mission-critical folder without submitting a ticket.\u00a0<\/span><\/span><\/p>\n

    Let\u2019s look at this from the perspective of the three questions above:<\/span><\/p>\n