{"id":41522,"date":"2020-02-04T12:29:38","date_gmt":"2020-02-04T12:29:38","guid":{"rendered":"https:\/\/www.n-able.com\/?p=41522"},"modified":"2023-03-22T08:51:26","modified_gmt":"2023-03-22T08:51:26","slug":"it-documentation-for-msps","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/pt-br\/blog\/it-documentation-for-msps","title":{"rendered":"A beginner’s guide to IT documentation for MSPs"},"content":{"rendered":"

As a managed services provider (MSP), you know the importance of keeping your customers satisfied by providing them with efficient, high-quality services. You likely rely on your employees for any number of critical tasks, including their direct work with their customers. But if your critical information and processes only live inside the heads of your employees, you\u2019re likely wasting time and resources via redundant operations and onboarding.<\/span><\/p>\n

Not only are you wasting time, you\u2019re also putting your MSP at risk by not carrying out proper client documentation. For example, if an employee suddenly leaves the organization, they may take client-specific knowledge with them and force your MSP to start the relationship from scratch. Keeping that kind of disaster from occurring is just one of the reasons that consistent, thorough\u00a0IT documentation<\/span><\/a>\u00a0is critical to the long-term success of an MSP.<\/span><\/p>\n

What is IT documentation and why is it important?<\/span><\/h2>\n

At its core, IT documentation is simply an organized survey of all the information an IT team needs to operate effectively. Documentation involves creating written records of all key business information, which can be referred to for onboarding or simply to help technicians run more efficiently. Strong IT documentation should include everything from details about your customers to step-by-step guides for specific operations. Essentially, it exists so MSPs don\u2019t need to keep reinventing the wheel.<\/span><\/p>\n

The importance of IT documentation has been overlooked for too long, but its many\u00a0benefits cannot be overstated.<\/span><\/a> At its core, IT documentation is about increasing efficiency. Increased efficiency leads to increased productivity, which means you can more easily grow your business and make more money. That may seem like an oversimplification, but many MSPs don\u2019t realize just how much time and money they\u2019re losing due to a lack of IT documentation.<\/span><\/p>\n

Here are just a few of the specific benefits that make IT documentation important:<\/span><\/p>\n