{"id":5306,"date":"2017-12-07T19:49:44","date_gmt":"2017-12-07T19:49:44","guid":{"rendered":"https:\/\/www.n-able.com\/?p=5306"},"modified":"2021-04-05T19:50:08","modified_gmt":"2021-04-05T18:50:08","slug":"5-tasks-you-should-already-have-automated","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/pt-br\/blog\/5-tasks-you-should-already-have-automated","title":{"rendered":"5 Tasks You Should Already Have Automated"},"content":{"rendered":"<p>Much of the technology discussion today revolves around automation. It is a principal goal of the Internet of Things (IoT), digital transformation, and artificial intelligence (AI). But automation is nothing new to MSPs, since replacing repeatable tasks with software scripts is central to the managed services model.<\/p>\n<p>Still, many MSPs continue to get by without automating processes they should. This bogs you down with routine tasks, making you less efficient and limiting your ability to deliver excellent service.<\/p>\n<p>So as we stand on the cusp of a connected world, where automation plays a fundamental role, MSPs already should have replaced manual processes in at least five areas\u2014billing, help desk, patch management, data backup, and customer onboarding.<\/p>\n<h3><b>Billing<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"\" class=\"img-responsive\" title=\"\" src=\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2017\/12\/billing.jpg\" alt=\"billing.jpg\" width=\"415\" height=\"205\" align=\"left\" hspace=\"5\" data-entity-type=\"\" data-entity-uuid=\"\" \/>Accurate, timely billing is essential to healthy customer relationships. If you\u2019re still handling this aspect of the business manually, you\u2019re running the risk of introducing errors and hindering the process as your billing department (who in many cases is the owner or an office assistant) gets pulled into other tasks. Customers aren\u2019t very tolerant of billing errors, so the sooner you automate this function, the better off you\u2019ll be.<\/p>\n<h3><b>Help Desk<\/b><\/h3>\n<p>As MSP Alliance President\u00a0<a class=\"ext\" href=\"https:\/\/mspalliance.com\/msps-must-automate-but-where\/\" target=\"_blank\" rel=\"noopener noreferrer\">Charles Weaver says<\/a>, \u201cAny time you have to manually interact with a trouble ticket, you should look at that as an opportunity to automate.\u201d Scripting functions, such as routing and assigning tickets, initiating remediation, and tracking a ticket response, make for a much more efficient help desk. It allows your staff to focus on the bigger problems or get reassigned to proactive tasks.<\/p>\n<h3><b>Patch Management<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"\" class=\"img-responsive\" title=\"\" src=\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2017\/12\/patching.jpg\" alt=\"patching.jpg\" width=\"407\" height=\"201\" align=\"right\" hspace=\"5\" data-entity-type=\"\" data-entity-uuid=\"\" \/>Test management is one of the most common features of RMM platforms. It makes sense to simply take advantage of the functionality, but if you have special circumstances requiring you to test patches before you apply them, you can still take advantage of automation to disseminate the patches. As soon as you\u2019re done testing a patch, you\u2019ll want to apply it because it could well be what prevents a cyberattack against a customer.<\/p>\n<h3><b>Data Backup<\/b><\/h3>\n<p>MSPs traditionally have used automated data backup and recovery to get their foot in the door with managed services. Every MSP should use automated backup systems and require customers to leverage them. Especially in the age of ransomware, when an attack can shut down a business from one minute to the next, having readily available data backup can save a customer\u2019s bacon. Automating the process allows you to customize backup to customer needs and increases backup reliability.<\/p>\n<h3><b>Onboarding<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" id=\"\" class=\"img-responsive\" title=\"\" src=\"https:\/\/www.n-able.com\/wp-content\/uploads\/blog\/2017\/12\/onboarding.jpg\" alt=\"onboarding.jpg\" width=\"407\" height=\"201\" align=\"left\" hspace=\"5\" data-entity-type=\"\" data-entity-uuid=\"\" \/>Every customer is different, so onboarding will differ from one to the next. But most tasks involved in onboarding can be scripted because they are repeatable from one environment to another. The more onboarding tasks you automate, the smoother the process is likely to be, which makes for a good start to the customer relationship.<\/p>\n<p>Automation makes you more efficient while making your services more predictable and reliable for the customer. If you still haven\u2019t automated any of these tasks, start now. If you have, start thinking of what to automate next.<\/p>\n<p>&nbsp;<\/p>\n<p><em>Pedro Pereira is a Massachusetts-based writer who has covered the IT channel for two decades. Recognized as one of the first journalists to cover managed services, Pedro continues to track, analyze and report on the IT channel and the growing MSP partner community.\u00a0<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>\u00a9 2017 SolarWinds MSP UK Ltd. All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Much of the technology discussion today revolves around automation. It is a principal goal of the Internet of Things (IoT), digital transformation, and artificial intelligence (AI). But automation is nothing&#8230;<\/p>\n","protected":false},"author":24,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5306","post","type-post","status-publish","format-standard","hentry","topic-automation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Tasks You Should Already Have Automated - N-able<\/title>\n<meta name=\"description\" content=\"Automation is nothing new to MSPs, but many continue to get by without automating processes they should. Here are five things you should be automating.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/pt-br\/blog\/5-tasks-you-should-already-have-automated\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Tasks You Should Already Have Automated - N-able\" \/>\n<meta property=\"og:description\" content=\"Automation is nothing new to MSPs, but many continue to get by without automating processes they should. 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