{"id":5496,"date":"2020-08-26T19:11:02","date_gmt":"2020-08-26T18:11:02","guid":{"rendered":"https:\/\/www.n-able.com\/?p=5496"},"modified":"2021-06-02T17:26:01","modified_gmt":"2021-06-02T16:26:01","slug":"why-spend-so-much-time-documenting-your-clients-stuff","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/pt-br\/blog\/why-spend-so-much-time-documenting-your-clients-stuff","title":{"rendered":"Why Spend So Much Time Documenting Your Clients\u2019 Stuff?"},"content":{"rendered":"
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Documentation is essential to IT. There are many details and credentials that need to be stored as part of the standard operating processes. These details are important because without them you risk being locked out or not being able to fix a problem because you do not remember how something was configured. Here are some more reasons you should spend time documenting your clients\u2019 systems.<\/p>\n

First of all, your clients don\u2019t know what they need. They hired you because you are the expert. As a trusted professional, part of your role is\u00a0documenting what the client might need in the future<\/a>. This means keeping good records and history in tickets, as well as some type of document and credential management system. Part of our value is in the technical details we collect as service providers. Many businesses have simply muddled through, switching from provider to provider with no record of what they have, how it\u2019s configured, or how to access it.<\/p>\n

Keeping track of\u00a0configuration\u00a0essentials<\/h3>\n<\/div>\n
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