{"id":5646,"date":"2020-05-27T14:33:38","date_gmt":"2020-05-27T13:33:38","guid":{"rendered":"https:\/\/www.n-able.com\/?p=5646"},"modified":"2021-04-07T14:40:26","modified_gmt":"2021-04-07T13:40:26","slug":"benefits-automating-password-and-documentation-management","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/pt-br\/blog\/benefits-automating-password-and-documentation-management","title":{"rendered":"Benefits of Automating Password and Documentation Management"},"content":{"rendered":"
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Effectively managing passwords and documentation can be two of the biggest headaches for managed services providers (MSPs).<\/p>\n

With so many different systems and programs in use, managing the passwords needed to access them can present real challenges. Being able to manage these passwords effectively leads to more consistent and stronger password usage, which equals greater security. A robust password management solution can help you do this while also making account access seamless by automatically filling password fields directly from the password manager. This ultimately helps techs be more productive and helps ensure they follow\u00a0password best practices<\/a>.<\/p>\n

Documentation, on the other hand, provides a different type of challenge. Keeping good records is an essential part of an MSP\u2019s job, as it ensures that all techs have access to all relevant customer notes and setup documentation, allowing them to get jobs done quickly and efficiently. As your MSP scales, keeping track of all\u00a0managed assets, devices, systems, and line of business applications and their licenses can become time-consuming and laborious. On top of that you also have to manage all case notes from your customer tickets. Leaving client data in the hands of specific employees leads to considerable pain when the employee is unavailable because they\u2019re either sick or busy or when they leave the company. Consistent and\u00a0up-to-date documentation<\/a>\u00a0helps your team save time by ensuring they have the information they need when they need it to continue supporting the clients regardless of the availability of an account\u2019s primary technician.<\/p>\n

Being able to manage both these critical functions from one secure, centralized location means customers\u2019 sensitive information can be kept safe and at the ready for your team when needed. On top of this, you can view documentation on an account then immediately sign in with one-click access via a strong password manager.<\/p>\n

But that\u2019s just the start of how it can benefit your MSP business.<\/p>\n

The power of automating workflows<\/h3>\n<\/div>\n
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