{"id":6431,"date":"2020-03-04T23:00:08","date_gmt":"2020-03-04T23:00:08","guid":{"rendered":"https:\/\/www.n-able.com\/?p=6431"},"modified":"2021-06-02T17:21:35","modified_gmt":"2021-06-02T16:21:35","slug":"msp-prospect-hourly-break-fix","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/pt-br\/blog\/msp-prospect-hourly-break-fix","title":{"rendered":"What to Say to a Prospect Looking for Hourly Break\/Fix When You Only Offer Managed Services"},"content":{"rendered":"
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When you only offer\u00a0managed services<\/a>\u00a0and a prospect says they\u2019re just looking for you to fix a problem, what do you do? To answer this properly, it\u2019s important to answer two key questions about your business.<\/p>\n

1\/ Do you really only offer managed services?\u00a0<\/b><\/h3>\n

There are many opinions about this topic. The reality is that only a few managed services providers (MSPs) are that strict. It\u2019s true providers who\u2019ve trimmed all but fully managed services do better financially than many services providers. However, many services providers don\u2019t operate pure fully managed service models. On top of this, many prospects are simply not educated on how important an IT vendor in full control of their environment is. As you know, the risk today is simply too great for even the smallest SMB to ignore.<\/p>\n

2\/ Are you the type of IT services provider who turns customers away because they don\u2019t fit into your business model?\u00a0<\/b><\/h3>\n

If you are, you might want to rethink your approach. Sometimes it pays to be willing to educate and evolve smaller break\/fix clients into a fully managed engagement\u2014but it can take time. Here are four reasons to take this approach:<\/p>\n<\/div>\n

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