{"id":6636,"date":"2020-11-26T16:39:27","date_gmt":"2020-11-26T16:39:27","guid":{"rendered":"https:\/\/www.n-able.com\/?p=6636"},"modified":"2021-06-02T17:15:51","modified_gmt":"2021-06-02T16:15:51","slug":"why-security-has-grown-more-complex","status":"publish","type":"post","link":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex","title":{"rendered":"Motivating Your Team to Work on Automation"},"content":{"rendered":"<p>In this blog, we\u2019ll focus on the best ways to motivate a NOC team or help desk team to work on automation.<\/p>\n<p>You may think this sounds like a simple thing to do\u2014tell them it\u2019s their job and\u00a0<i>boom<\/i>, we\u2019re done. Realistically, though, it\u2019s not that simple. There\u2019s a lot of friction in this process. Sometimes it\u2019s because technicians are scared for their jobs. I often hear technicians say, \u201cI\u2019m worried I\u2019m going to automate myself out of a job.\u201d Personally, I have yet to see this happen. Most of the time, the people who help the company improve and become more efficient are promoted. Managers and owners treat them well because they help create (rather than prevent) growth.<\/p>\n<h2 class=\"h3\"><b>Incentivizing your team<\/b><\/h2>\n<p>So now we know most MSPs will experience some resistance to automation from their teams, what can we do? There are several things. Some of the more common actions include:<\/p>\n<ul>\n<li>Financial incentives (i.e., offering money\u2014$50 to $100\u2014to anyone who writes a script)<\/li>\n<li>Offering time off or other compensation (i.e., time off, time in lieu, dinner, or a special outing)<\/li>\n<li>Making it part of their KPI<\/li>\n<li>Internal contests with incentives and prizes<\/li>\n<\/ul>\n<p>Another aspect to consider is how to get the wider team to suggest things to automate. If the hero builds all the automation, he gets all the credit. We also see partners offer compensation to the techs who suggest things to automate\u2014they may not be able to build it themselves, but they will recommend things to automate so someone else can do it. This is a great way to get techs to buy into the process and have them submit ideas. Obviously, you should only give them the incentive when the automation is built, otherwise you could end up with a massive pipeline of ridiculous or impossible things to build.<\/p>\n<h2 class=\"h3\">Keep an eye on the costs<\/h2>\n<p>If you\u2019re worried about the cost, look at it this way: say you invest $50 in the person who submitted it, and $100 in the person who built it. If the tech spends two hours building it instead of earning the business $50 per hour, you\u2019ve invested another $100\u2014so the total cost of this automation is $250. But the automation saves you one hour of time per week. So at a rate of $50 per week for 52 weeks, that $250 investment could save you $2,600 a year.<\/p>\n<p>Offering different types of incentives, doing internal hackathons, and hosting other contests are all great ways to motivate your team. I highly recommend you look into them. But most importantly, make sure all your techs know they\u2019re welcome to work on automation. Sometimes partners make the mistake of only telling one person to work on an automation. Anyone from your L1 techs to your L3 NOC engineer may be able to help\u2014and they may feel empowered by it\u2014so the more the merrier.<\/p>\n<p>If you want more help with getting started with automation, check out some of our other blogs in the\u00a0<a href=\"https:\/\/www.n-able.com\/blog?category=1251\" target=\"_blank\" rel=\"noopener\">automation section<\/a>.<\/p>\n<p><b>If you\u2019ve created an automation policy and would like to share it with the community, please feel free to email me at\u00a0<\/b><a href=\"mailto:marcandre.tanguay@solarwinds.com\"><b>marcandre.tanguay@solarwinds.com<\/b><\/a><b>.<\/b><\/p>\n<p><b>As always, don\u2019t forget to look in the\u00a0<\/b><a href=\"https:\/\/www.solarwindsmsp.com\/cookbook?promo=blog\" target=\"_blank\" rel=\"noopener\"><b>automation cookbook<\/b><\/a><b>\u00a0if you\u2019re interested in other automation policies, script checks, and custom services.<\/b><\/p>\n<p><em>Marc-Andre Tanguay is head automation nerd at SolarWinds MSP. You can follow him on Twitter at\u00a0<a class=\"ext\" href=\"https:\/\/twitter.com\/automation_nerd\" target=\"_blank\" rel=\"noopener noreferrer\">@automation_nerd<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to motivate a NOC team or help desk team to work on automation and fight the fears your techs might feel during the process.<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6636","post","type-post","status-publish","format-standard","hentry","topic-automation","topic-head-nerds"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Motivating Your Team to Work on Automation - N-able<\/title>\n<meta name=\"description\" content=\"Learn how to motivate a NOC team or help desk team to work on automation and fight the fears your techs might feel during the process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Motivating Your Team to Work on Automation - N-able\" \/>\n<meta property=\"og:description\" content=\"Learn how to motivate a NOC team or help desk team to work on automation and fight the fears your techs might feel during the process.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex\" \/>\n<meta property=\"og:site_name\" content=\"N-able\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NableMSP\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-26T16:39:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-02T16:15:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.n-able.com\/wp-content\/uploads\/2021\/03\/share-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marc-Andre Tanguay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Nable\" \/>\n<meta name=\"twitter:site\" content=\"@Nable\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marc-Andre Tanguay\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex\"},\"author\":{\"name\":\"Marc-Andre Tanguay\",\"@id\":\"https:\/\/www.n-able.com\/pt-br#\/schema\/person\/e9aad1eacfec78bcd30647fc3df38ea5\"},\"headline\":\"Motivating Your Team to Work on Automation\",\"datePublished\":\"2020-11-26T16:39:27+00:00\",\"dateModified\":\"2021-06-02T16:15:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex\"},\"wordCount\":585,\"publisher\":{\"@id\":\"https:\/\/www.n-able.com\/pt-br#organization\"},\"articleSection\":[\"Automation\",\"Head Nerds\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex\",\"url\":\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex\",\"name\":\"Motivating Your Team to Work on Automation - N-able\",\"isPartOf\":{\"@id\":\"https:\/\/www.n-able.com\/pt-br#website\"},\"datePublished\":\"2020-11-26T16:39:27+00:00\",\"dateModified\":\"2021-06-02T16:15:51+00:00\",\"description\":\"Learn how to motivate a NOC team or help desk team to work on automation and fight the fears your techs might feel during the process.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Automation\",\"item\":\"https:\/\/www.n-able.com\/pt-br\/blog\/category\/automation\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Motivating Your Team to Work on Automation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.n-able.com\/pt-br#website\",\"url\":\"https:\/\/www.n-able.com\/pt-br\",\"name\":\"N-able\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.n-able.com\/pt-br#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.n-able.com\/pt-br?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.n-able.com\/pt-br#organization\",\"name\":\"N-able\",\"url\":\"https:\/\/www.n-able.com\/pt-br\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.n-able.com\/pt-br#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.n-able.com\/wp-content\/uploads\/2021\/02\/logo-n-able-vertical-dark.svg\",\"contentUrl\":\"https:\/\/www.n-able.com\/wp-content\/uploads\/2021\/02\/logo-n-able-vertical-dark.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"N-able\"},\"image\":{\"@id\":\"https:\/\/www.n-able.com\/pt-br#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/NableMSP\",\"https:\/\/x.com\/Nable\",\"https:\/\/www.linkedin.com\/company\/n-able\",\"https:\/\/www.youtube.com\/channel\/UClnp77HHg4aME-S-3fWQhFw\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.n-able.com\/pt-br#\/schema\/person\/e9aad1eacfec78bcd30647fc3df38ea5\",\"name\":\"Marc-Andre Tanguay\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/c30ca969acb05f4b38743793d0f087676b464e787ea6d4c9f359509b272cdb1d?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c30ca969acb05f4b38743793d0f087676b464e787ea6d4c9f359509b272cdb1d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c30ca969acb05f4b38743793d0f087676b464e787ea6d4c9f359509b272cdb1d?s=96&d=mm&r=g\",\"caption\":\"Marc-Andre Tanguay\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Motivating Your Team to Work on Automation - N-able","description":"Learn how to motivate a NOC team or help desk team to work on automation and fight the fears your techs might feel during the process.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex","og_locale":"pt_BR","og_type":"article","og_title":"Motivating Your Team to Work on Automation - N-able","og_description":"Learn how to motivate a NOC team or help desk team to work on automation and fight the fears your techs might feel during the process.","og_url":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex","og_site_name":"N-able","article_publisher":"https:\/\/www.facebook.com\/NableMSP","article_published_time":"2020-11-26T16:39:27+00:00","article_modified_time":"2021-06-02T16:15:51+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.n-able.com\/wp-content\/uploads\/2021\/03\/share-image.jpg","type":"image\/jpeg"}],"author":"Marc-Andre Tanguay","twitter_card":"summary_large_image","twitter_creator":"@Nable","twitter_site":"@Nable","twitter_misc":{"Escrito por":"Marc-Andre Tanguay","Est. tempo de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex#article","isPartOf":{"@id":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex"},"author":{"name":"Marc-Andre Tanguay","@id":"https:\/\/www.n-able.com\/pt-br#\/schema\/person\/e9aad1eacfec78bcd30647fc3df38ea5"},"headline":"Motivating Your Team to Work on Automation","datePublished":"2020-11-26T16:39:27+00:00","dateModified":"2021-06-02T16:15:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex"},"wordCount":585,"publisher":{"@id":"https:\/\/www.n-able.com\/pt-br#organization"},"articleSection":["Automation","Head Nerds"],"inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex","url":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex","name":"Motivating Your Team to Work on Automation - N-able","isPartOf":{"@id":"https:\/\/www.n-able.com\/pt-br#website"},"datePublished":"2020-11-26T16:39:27+00:00","dateModified":"2021-06-02T16:15:51+00:00","description":"Learn how to motivate a NOC team or help desk team to work on automation and fight the fears your techs might feel during the process.","breadcrumb":{"@id":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.n-able.com\/pt-br\/blog\/why-security-has-grown-more-complex#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Automation","item":"https:\/\/www.n-able.com\/pt-br\/blog\/category\/automation"},{"@type":"ListItem","position":2,"name":"Motivating Your Team to Work on Automation"}]},{"@type":"WebSite","@id":"https:\/\/www.n-able.com\/pt-br#website","url":"https:\/\/www.n-able.com\/pt-br","name":"N-able","description":"","publisher":{"@id":"https:\/\/www.n-able.com\/pt-br#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.n-able.com\/pt-br?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/www.n-able.com\/pt-br#organization","name":"N-able","url":"https:\/\/www.n-able.com\/pt-br","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.n-able.com\/pt-br#\/schema\/logo\/image\/","url":"https:\/\/www.n-able.com\/wp-content\/uploads\/2021\/02\/logo-n-able-vertical-dark.svg","contentUrl":"https:\/\/www.n-able.com\/wp-content\/uploads\/2021\/02\/logo-n-able-vertical-dark.svg","width":"1024","height":"1024","caption":"N-able"},"image":{"@id":"https:\/\/www.n-able.com\/pt-br#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/NableMSP","https:\/\/x.com\/Nable","https:\/\/www.linkedin.com\/company\/n-able","https:\/\/www.youtube.com\/channel\/UClnp77HHg4aME-S-3fWQhFw"]},{"@type":"Person","@id":"https:\/\/www.n-able.com\/pt-br#\/schema\/person\/e9aad1eacfec78bcd30647fc3df38ea5","name":"Marc-Andre Tanguay","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/secure.gravatar.com\/avatar\/c30ca969acb05f4b38743793d0f087676b464e787ea6d4c9f359509b272cdb1d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c30ca969acb05f4b38743793d0f087676b464e787ea6d4c9f359509b272cdb1d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c30ca969acb05f4b38743793d0f087676b464e787ea6d4c9f359509b272cdb1d?s=96&d=mm&r=g","caption":"Marc-Andre Tanguay"}}]}},"_links":{"self":[{"href":"https:\/\/www.n-able.com\/pt-br\/wp-json\/wp\/v2\/posts\/6636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.n-able.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.n-able.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.n-able.com\/pt-br\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.n-able.com\/pt-br\/wp-json\/wp\/v2\/comments?post=6636"}],"version-history":[{"count":0,"href":"https:\/\/www.n-able.com\/pt-br\/wp-json\/wp\/v2\/posts\/6636\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.n-able.com\/pt-br\/wp-json\/wp\/v2\/media?parent=6636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}