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Overview

N-central 9.4 is available now for customer desiring on-premises deployment. For customers interested in a hosted deployment model, please contact sales@n-able.com for additional information. We have also released Help Desk Manager, which can be fully integrated with N-central. Learn more.

N-central® is a #1 rated MSP Service Automation Platform. N-central is both flexible and powerful:

  • Deliver best-of-breed services across multiple networks and sites
  • Available in hosted and on-premises delivery models
  • Award-winning automation engine
  • Integration with leading PSAs
N-central Overview

Watch the video

From managing and monitoring Windows and Mac devices, to mobile device management, to creating meaningful reports: N-central does it all from a single pane of glass.

N-central saves you valuable time, allows you to deliver excellence to your clients, and increases your bottom line. N-central is backed by comprehensive business enablement services and the industry’s only Freemium licensing model.


Best of Breed Modules & Functionality for N-central


Audit Manager logo

Audit Manager

Vulnerability, risk, and compliance assessment and management


Backup Manager logo

Backup Manager

Industry-leading backup and disaster recovery


Report Manager logo

Report Manager

Report on performance and quantify your value to end customers


Help Desk Manager logo

Help Desk Manager

Easy and intuitive help desk and ticketing

Security Manager logo

AV Defender

Award-winning anti-virus and endpoint protection


Patch Manager logo

Patch Manager

Microsoft and 3rd-party application patching


Remote Control Manager logo

Remote Control Manager

Remote assistance software






Resources

Features

Asset Discovery

N-able’s Agent & Probe discovery techniques collect the granular details of all devices on your network for use in your filtering, monitoring and management activities. Auto-classification and assignment ensures that new devices are never missed.

Centralized Management Console

“Single pane-of-glass” – for quick command and control of devices – on premise, mobile, or in the cloud.

Automation Manager

Fully integrated, customizable, codeless, drag and drop automation engine automates routine tasks so you can devote more time to strategic issues. Automation Manager ships free with N-central – and it is so powerful and easy-to-use that it has won industry awards.

Inventory

Store managed and unmanaged device information for all of your customers’ assets. Filter, find and select devices based on any collected asset information. Produce Warranty, License Key, Installed Application and Hardware Inventory reports for every device.

Self-Healing

Administrators can preconfigure responses to specific types of failures detected by N-central to automatically execute defined diagnostic and remediation Automation Policies, restart windows services, or deploy scripts. Fix problems with no technician intervention while freeing techs for more complicated tasks.

Multi-tenancy

System, Organization and Customer level views and role-based access controls combined with a highly-scalable, multi-tenant design allow an MSP to manage hundreds of customers and tens of thousands of devices with the required security and control.

Branding

N-central can be entirely re-branded to look and feel like your solution from the console, to the reports, to the system tray icon.

Remote Control & Support

N-central provides an array of tools to effectively manage end-users and IT services remotely. You can also “Bring Your Own Remote Control” with built-in integration for TeamViewer.

Virtual Machine Management

detect, manage and monitor VMware instances. N-central monitors the key hardware components of ESX and ESXi servers. Additionally, you can manage Hyper-V with Automation Manager.


N-central screenshot

N-central is designed to help organizations proactively find and fix problems before they impact end clients.


Technician Mobility

Technicians can access N-central from iOS or Android devices, enabling them to address customer issues from wherever they are.

Software Distribution

Automatically distribute software to Windows devices under management – instantly or at a scheduled time. Software distribution can be conducted on devices both inside and outside the customer network.

PSA Integration

N-central integrates with market-leading PSA solutions delivering asset synchronization and robust ticket creation.

Extensibility

API’s, SDK’s, custom services and custom reporting permit the extension of the out-of-the box capabilities to meet the needs of any MSP organization. The N-able community provides a source of third-party developed components to help complete your monitoring and management solution.

Integrated RSS Feeds

Receive product updates, technical bulletins, and other important information in one centralized location.

Maintenance Windows

Schedule installations, updates, upgrades, and reboots on a per-device or per-rule basis during convenient Maintenance Windows.

Advantages

The N-central remote monitoring and management platform gives IT service providers a comprehensive toolset to deliver remote services. With its flexible, “a-la-carte” service offering, N-central creates an unprecedented opportunity for IT service providers to increase the number of IP devices they manage.

Key advantages include:

Licensing to Fit your Business and Your Customers

Almost every MSP has some customers in “break/fix,” relationships and others in recurring “fully managed” contracts. In order to provide excellent service to all end customers, N-able offers a unique hybrid licensing model. This model helps you reduce costs by offering Professional licenses for your fully managed or proactive customers (including self-healing, scheduled maintenance, remote control, and a-la-carte modules) and free Essential licenses for your reactive customers with the optional addition of modules including Remote Control, Patch, Backup and AV. Both types of licenses include monitoring and inventory. Essential licenses allow you to save money on licenses for break/fix customers while optionally introducing them to value of upsell services.

Breadth and Scalability

N-central easily scales to manage hundreds of companies and tens of thousands of devices and users. N-central provides monitoring and management of almost any device with an IP address including end-user machines (Windows and OS X), mobile devices, servers, network devices, copiers, and more.

Monitoring with Agents and Probes

The flexibility of N-central allows you to provide monitoring using local agents or network-based probes. This provides unparalleled flexibility for mobile devices and network devices like servers, desktops, laptops, virtual machines, switches, routers, recalls, gateways, VoIP platforms and phones, printers, and copiers etc.

Automated Warranty Expiry Monitoring

N-central automatically gathers the warranty expiry date from HP, Dell, Lenovo, Toshiba, Acer, Apple, and Gateway devices and will automatically alert you of any pending expiring warranty.

Automated Deployment

N-central has an automated configuration process that eliminates manual steps and enables you to deploy monitoring to customers in minutes. Learn more about automated deployment.

Ease of Use

The clean intuitive interface in N-central makes it quick to grasp and use, minimizing training time. Additionally, N-able continuously invests in cutting edge usability testing and design, so our products continue to ensure our Partners can work at peak efficiency.

No End-User Interruption

With the N-central unattended remote-control tool, all interactions with a remote machine can occur in the background without the user’s work being interrupted.

Powerful Reporting

N-central supports daily operations, troubleshooting and capacity planning with a single reporting solution.

Business Process Transformation and Business Building Support

N-central is supported by industry-leading business transformation services that give IT service providers a fast and easy on-boarding process and the ability to quickly generate new billable services. N-able Partners have full access to Dedicated Partner Development Specialists, sales training, and a Digital Binder with proven, ready to use sales and marketing materials. Plus, our flexible licensing model, with Essential and Professional Licenses, gives you maximum flexibility in delivering IT services.

PSA Integration

N-central’s tighter integration with both Autotask and ConnectWise is now far more flexible and reduces the administrative headache of managing two products. Adding Report Manager makes for the ideal approach to an integrated RMM/PSA solution; flexible ticketing options, detailed pushing of assets between the two products, and advanced reporting on how your staff is managing tickets.

Now you can:

  • Automate your Service Desk like never before with comprehensive ticket integration between your RMM and PSA solutions
  • Leverage the granular controls provided to maintain the priorities and workflows in your systems
  • Eliminate the timewasting and frustrating issues found in most other ticket system integrations

Highlights:

  • No more frustration and expense as a result of duplicate tickets. N-central allows you to create multiple ‘Ticketing Recipients’, each of which can send issues to different Service Boards/Queues with different statuses and priorities. This provides granular control over the assignment of found issues for improved tracking and resolution.
  • Billing for automated IT service delivery can be easily achieved by adding a Time Entry to a ticket.
  • Tickets can be attached to devices, not just customer accounts, for more accurate resolution and billing.
  • Leverage the PSA Insight module within Report Manager that allows you to:
    • Create Ticket Summary Reports which provide technical metrics such as; average time to resolution, average ticket age, etc
    • Produce an Executive Summary Report that combines N-central data and PSA data to provide a comprehensive view (number of open/closed tickets, who opened the most tickets etc.) and a breakdown of the current status, such how many tickets are currently opened etc.

“We recently migrated to ConnectWise as our PSA solution, and prior to that, we had very limited ability to sync large amount of asset data to CW. With N-central, I can’t imagine being without that data. It has saved us countless hours of manual data entry, and our sales department LOVES it for watching warranty expiration. Furthermore, the new granular ticketing and automation policies mean we can bill for scripts run on non-managed clients, all without lifting a finger! This is going to change the way to do business and make our customers ever happier at the same time.”
- Jon Kraatz, Solutions Engineer, Vertisys Corp