Report Manger 3.2 is the premier solution used by IT service providers to report on the performance of IT infrastructure under their management and communicate network and systems information to a wide range of report consumers. Use it to manage networks more cost-effectively and enable clients to make better, more informed IT investment decisions.
"We offer quarterly reporting to our business clients to further demonstrate our value. Giving a client a report with hard facts on it sells itself."
- Lisa Niekamp-Urwin, owner, sales, project manager, Tomorrow’s Technology Today (TTT)
With an extensive library of pre-built reports as well as advanced custom report authoring, Report Manager is the fast and flexible way to produce easy-to-read reports that enable IT service providers and their clients to view and quickly understand IT performance data. Report Manger addresses four major functional areas:
- Business impact of managed services,
- Long-term IT infrastructure performance,
- Asset management, and;
- Regulatory compliance auditing.
Designed as an offline reporting engine to ensure optimal performance, Report Manager is seamlessly integrated with the N-central® remote monitoring and management platform. Available as an optional add-on tool, it provides enhanced reporting capabilities that complement N-central's tactical and operational reports.
Business Impact Reporting
Report Manager enables you to conduct initial network assessments, trial programs, meetings with clients, and makes it easy to explain IT infrastructure metrics by distilling the information and presenting it clearly and concisely.
Long-Term IT Performance Reporting
Operating independently from N-central on its own offline database, Report Manager retains data over extended periods, allowing long-term analysis of key network metrics such as utilization comparison over different time periods, utilization-based device ranking and IT infrastructure performance within the exact hours and days stipulated in an SLA.
Asset Management Reporting
Most service providers have multiple clients with numerous devices on their networks, making it difficult to manage them in a timely, cost-effective manner. Report Manager provides a robust set of reports that ease asset management and enable you to plan and build business cases for upgrades.
Regulatory Compliance Auditing
Reporting is a key element of regulatory compliance in industries ranging from financial services to health care, and is absolutely essential for compliance-related audits. Report Manager empowers you to address the IT aspects of regulatory compliance, by reporting on: system and security events in the network, state of the backup protection, remote control access and patch status.
Report Manager provides a simple-to-use reporting engine that is seamlessly integrated and synchronized with N-central. It leverages the data collected by N-central to create reports that reflect the impact your services are having on your clients’ IT infrastructure and strategic goals. This enables you to:
- Design reports your clients need,
- Build the role of trusted advisor,
- Differentiate your service offering and enhance service levels,
- Demonstrate performance against SLA's, and;
- Quantify downtime costs.
High-Powered Reporting Engine
Report Manager is seamlessly integrated with N-central remote management and monitoring (RMM) software. Use it to report on key service performance metrics such as uptime, capacity, and security. Automatically collect data from multiple N-central servers and build aggregate IT performance reports.
Custom Report Authoring
Using the drag-and-drop Microsoft Report Builder tool, you can create additional reports that leverage the data from within the Report Manager data warehouse and create reports specific to your service offering. You may also include the data from any data source accessible from within Microsoft SQL Server and incorporate the third-party data into custom reports.
Long-Term Data Retention
Report Manager features extended data retention, which enables you to generate year-over-year reports and satisfy regulatory requirements pertaining to long-term data availability.
Time-Based SLA Reporting
Conduct high-precision IT performance assessments using time-based SLA functionality. This enables you to report on IT infrastructure performance for any given time period covered under an SLA, such as 24x7 monitoring or monitoring during regular business hours Monday to Friday (8x5).
Multi-Stakeholder Reports
Communicate vital information to executive, management, operational and technical stakeholders, as well as external parties such as auditors.
Detailed Analysis of Key Metrics
Track the performance of monitored services for the purposes of business impact and predictive analysis. Use this insight to enable clients to make informed IT investments and improve efficiency, positioning your company as a trusted adviser.
Extensive Report Library
Report Managers' 45 pre-built reports and new report parts enable you to rapidly gather and communicate vital IT and business information. Just a few of these reports include:
- Asset management reports,
- Availability comparison reports,
- Capacity planning reports,
- Downtime cost reports,
- Executive summary reports, and;
- Event log reports.
Scheduling and delivery
Accessible from within the report console, the report scheduler allows you to view reports, reschedule, modify report parameters and remove scheduled reports. Reports can be sent to a shared drive or local file system or email.
Report branding
Extend your brand throughout Report Manager reports. Brand control exists in four places on each report—the header image, the footer image, the top-right image, and on the title page image.
Report Manager offers an offline reporting solution that resides on its own server and is solely dedicated to giving IT service organizations the power to demonstrate IT management value. While seamlessly integrated and synchronized with N-able's N-central remote monitoring and management platform, Report Managers’ independent server architecture means that there is no impact on N-central's performance.
Fast report generation, multi-stakeholder reports, and the ability to create custom reports ensure that Report Manager provides more comprehensive reporting capabilities than those offered through a standard IT management platform.
Design Reports Your Clients Need
Report Manager is the only RMM reporting solution that enables you to create and modify reports to perfectly match the specific needs of your clients.
Build the Role of Trusted Advisor
Earn clients’ confidence by effectively managing their infrastructure.
Enhance Service Levels
Rapidly generate reports about mission-critical network components.
Better Plan IT Investment
Enable clients to make cost-effective IT decisions based on reliable data.
Use Report Manager as a Sales Tool
Show small and midsize clients you can cut their IT and downtime costs.
Ease of Implementation
Install, set up, and configure Report Manager quickly and easily.
Differentiate Your Offering
Produce reports that demonstrate the unique value of your services.
Hardware
Processor: Dual Core CPU
Memory: Minimum 2 GB (4+ GB recommended)
Hard Drive Space: Minimum 100 GB for a dedicated data
partition. This will allow Report Manager to import data from an N-central server
that monitors up to 5,000 services and retain data for up to 1.5 years.
Software
Operating System (one of the following required)
- Microsoft Windows Server 2003 Standard Edition with Service Pack 2
- Microsoft Windows Server 2003 Enterprise Edition with Service Pack 2
- Microsoft Windows Server 2008 Standard Edition with Service Pack 2
- Microsoft Windows Server 2008 Enterprise Edition with Service Pack 2
- Microsoft Windows Server 2008 R2 Standard Edition
- Microsoft Windows Server 2008 R2 Enterprise Edition
Database System Supported (one of the following required)
- Microsoft SQL Server 2005 Standard Edition with Service Pack 3
- Microsoft SQL Server 2005 Enterprise Edition with Service Pack 3
- Microsoft SQL Server 2008 Standard Edition with Service Pack 1
- Microsoft SQL Server 2008 Enterprise Edition with Service Pack 1
Important Notes
- 32-bit and 64-bit platforms are supported
- Report Manager can run in virtual environments, but the scalability will vary depending on hardware performance, system configuration and environmental variances