AI Governance 101

Artificial intelligence (AI) is already part of the operational systems that businesses and their customers rely on every day. AI tools summarize tickets, draft communications, analyze telemetry, and increasingly automate actions across IT environments. This whitepaper outlines why transparency and documentation are the foundation of defensible AI adoption, then introduces a clear, four‑control framework that organizations can apply immediately. It provides step‑by‑step guidance on establishing ownership, creating visibility into AI systems, communicating AI usage to customers, and managing third‑party AI risk.