PODCAST | Now That’s It: Passing the Torch: How James Thompson Turned a Family Business into a Thriving MSP
By N‑able
What happens when a family-owned computer repair shop faces the recession, changing technology, and the challenges of scaling? James Thompson of ECS Technology Solutions shares how he transformed his father’s local IT business into a thriving managed service provider (MSP).
In this episode of Now That’s IT: Stories of MSP Success, host Chris Massey dives into James’s journey of turning obstacles into opportunities, including:
- Transitioning from break/fix to managed services — and convincing his father it would work
- Building a support group for family-owned businesses to navigate unique challenges
- Scaling from 4 employees to 23 while maintaining strong culture and customer relationships The pivotal role of EOS (Entrepreneurial Operating System) in fixing leadership gaps post-COVID
- Why culture, accountability, and the “right people in the right seats” fuel long-term MSP growth
Whether you’re running a family business, leading an MSP through change, or looking for inspiration on leadership and culture, James’s story shows how resilience, vision, and people-first leadership can transform an IT business into something remarkable
Listen on Spotify | Apple Podcasts
Disclaimer: This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N‑able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N‑able employees are those of the employees and do not necessarily reflect the view of N‑able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N‑able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N‑able has no obligation to update any forward-looking statements.
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