How Red Letter Standardizes Backup and Simplifies Operations with Cove
- Employees: 15
- Founded: 2002
- Customer since: 2021
- N-able solutions: N‑central, EDR, Adlumin, Cove, Passportal, Take Control
About Red Letter
After undergoing an M&A with another MSP, Red Letter shifted their business model from reactive break-fix work to proactive managed services. Through this M&A, they were exposed to the N‑able tech stack, which they have since adopted to support, manage, and protect around 1600 endpoints. While initially looking on simply replacing legacy backup solutions, Red Letter recognized broader value in Cove’s capabilities, which eliminated tool sprawl and improved operational efficiency across their customer base.
Challenge
Red Letter’s newly acquired customers were each using different backup solutions, resulting in unnecessary complexity and technician inefficiencies. Significant time was also spent troubleshooting customer hardware issues, further driving Red Letter to find a backup solution they could standardize their customers on.
Results
By standardizing on Cove, Red Letter eliminated tool sprawl, removed the need for physical appliances, and reduced troubleshooting time to just one or two hours per week. Automated ticketing through HaloPSA further improved efficiency, enabling a shorter time to resolution and scalable backup operations across all customers.
