April 2025: Head Nerd Bootcamp and Office Hours Agenda
By Pete Roythorne
Q2 is here, and so is N‑able Empower! Ready to take it international? Join us in Berlin, April 7-9 for live bootcamps, roadmap discussions, and even a legendary pub crawl. It’s not too late to book your trip!
Can’t make it? No problem, our bootcamps and masterclasses have you covered.
Upcoming Bootcamps: Join us each month for a dynamic lineup of virtual events covering both business and technical topics. Don’t miss out—sign up here to secure your spot in our upcoming sessions!
Register here for Empower Berlin.
Reserve Your Seat for an N‑able Boot Camp
Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.
Click on the links to read more and register:
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- April 1: Leveraging Cloud Commander to Build a More ‘Sale-able’ MSP
- April 15: Unlocking Success: Strategies to Growing Your MSP Business
- April 17: Cybersecurity Principals for the Modern MSP
- April 22: Planning a Cyber Security Tabletop Exercise
- April 24: 3 KPIs that you should be measuring and why
- April 29: Cove Data Protection: Advanced Monitoring
- April 29: Cove ‘Master of Disaster Recovery’ Class
- Office hours
April 1: Leveraging Cloud Commander to Build a More ‘Sale-able’ MSP
The new N‑able Cloud Commander™ solution is more than just a shiny new piece of technology. It’s something that can deliver increased value to both you and your customers. What should MSPs be doing to attract investors and make their MSP more enticing? Integrating N‑able Cloud Commander into your management stack can help. In this boot camp, hosted by N‑able Head Nerds Stefanie Hammond and Joe Ferla, participants will learn how Cloud Commander can accomplish three key objectives for their MSP.
Register for Session 1 – 8:30-10AM EST
Register for Session 2 – 1-2:30PM ESTApril 15: Unlocking Success: Strategies to Growing Your MSP Business
Does your MSP follow a roadmap? Do you know where your business is heading? Without a plan, it can be difficult to know what you want to achieve, where the gaps might be, and where to focus your energy.
Register for Session 1 – 8:30-11AM EST
Register for Session 2 – 1-2:30PM ESTApril 17: Cybersecurity Principals for the Modern MSP
Join the « Cybersecurity Principles for the Modern MSP » Boot Camp to build a strong foundation in cyber-resiliency. Designed for Managed Services Providers (MSPs), this Boot Camp covers everything from threat detection and response to security frameworks and effective client communication. Gain the skills to integrate cybersecurity into your services and create secure, resilient environments for your clients
Register for Session 1 – 8-9AM EST
Register for Session 2 – 1-2PM EST
Return to listingApril 22: Planning a Cyber Security Tabletop Exercise
Preparedness for worst-case scenarios is crucial for a complete cybersecurity strategy. The « Planning a Cybersecurity Tabletop Exercise » Boot Camp helps MSPs and IT professionals develop skills to conduct effective preparations. Learn about the principles, processes, and resources needed to simulate incidents and assess client readiness. Tabletop exercises not only improve cyber-resilience but also provide opportunities to drive new revenue and increase service adoption.
Register for Session 1 – 8-9AM EST
Register for Session 2 – 1-2PM ESTApril 24: 3 KPIs that you should be measuring and why
If you cannot measure it, you cannot manage it. These are words to live by in the MSP space. In this Boot Camp, we will go over the three KPIs that you should be tracking as a leader in your MSP. We will cover the NPS scores, Utilization Rates, and First Time to Resolution KPIs. We will also dig into why I feel if you are only tracking a few KPIs, these are the most important.
Register for Session 1 – 8-9AM EST
Register for Session 2 – 1-1PM ESTApril 29: Cove Data Protection: Advanced Monitoring
Advanced Monitoring and Reporting across dozens or even hundreds of backup device using Cove Data Protection should not be resource drain on your MSP technicians or IT staff. Cove includes many ways for you to quickly identify backup trends, pinpoint recovery problems and confirm compliance with unique data protection standards. Join our Head Nerd as they walk you through Advanced Monitoring Techniques within Cove Data Protection.
Register for Session 1 – 8-10AM EST
Register for Session 2 – 1-3PM ESTApril 29: Cove’s ‘Master of Disaster Recovery’ Class
The worst time to learn about disaster recovery is during a disaster. So, we’ve developed a free, interactive course to help you get prepared.
Register here 8:30-9:30 AM EST
Head Nerd 2025 Office Hours
In addition to our Boot Camp series, the Head Nerds host drop-in Office Hours where you can participate in discussions with them. Join in and be a part of the conversation!
N‑central – April 1, 2025
Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00-12:00 ET (17:00-18:00 CET)N‑sight RMM – April 3, 2025
Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00 – 12:00 EST (17:00 – 18:00 CET)
Cove Data Protection – April 15, 2025
Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!
11:00 – 12:00 EST (17:00 – 18:00 CET)
Security – April 17, 2025
Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask him about that or other best practices for keeping your customers safe.
11:00 – 12:00 ET (17:00 – 18:00 CET)
Operational Efficiency – April 24, 2025
Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.
10:00 – 11:00 ET (16:00 – 17:00 CET)
Business – April 22, 2025
Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.
11:00 – 12:00 EDT (17:00 – 18:00 CEST)
Cloud and Tools – April 29, 2025
We will routinely cover new releases at the beginning of each session and then jump into you asking your questions and discussing best practices in the toolsets. Looking forward to seeing you there.
11:00 – 12:00 ET (17:00 – 18:00 CET)
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